Today I booked 3 tkts for a journey commencing and finishing on the same day. But I really struggled to book the tkt 12 times on ‘return’ basis, but it didnt go to the payment option page. But when I did it as 2 different onward journey it was successful !! That too on the same bus and same seats!! Why don’t you remove the 5% gain on return option and help passengers save their valuable time Sir?? Pls review.

I tried to book 2 tickets in a low-floor KSRTC bus. During payment, I selected GPay. It redirected correctly, the amount was deducted from my bank account and I was brought back to the app — but the app showed “Payment Failed.”There was no booking in the “View Bookings” section, and I didn’t receive any confirmation message except the bank’s deduction alert. I checked online and saw that failed transactions without PNR should be refunded automatically. The app also has no helpline number, which made things worse.So, I booked the tickets again — this time without using GPay — and the booking was successful.But after some time, I suddenly received the first booking confirmation, meaning 4 seats got booked instead of 2. I had to cancel the first booking, and the app charged ₹60 as cancellation fee, even though the delay and confusion were entirely due to the app’s fault.This app needs urgent fixes, better payment integration, and a proper customer support system.

I lost some money due to this app, and it makes me want to sue them. This is the most poorly designed app I have ever used. When you book a seat and complete the payment through UPI, the app shows an error, yet the money is still debited from your account, and you don’t receive a refund.On one occasion, the bus broke down midway through the journey, and I had to board another bus, which I also paid for. Despite this, I never received a refund for the original ticket.There are several issues with this app. It even allows users to book seats that are reserved for the elderly and disabled without any indication. Once, I unknowingly booked such a seat, and when an elderly person approached me, I had to deal with an argument over a seat I had already paid for.Overall, this app has caused me multiple inconveniences, and I have many complaints about its poor functionality and lack of accountability.I don’t even wanna give them one star tbh.

I tried booking a ticket through the "Ente KSRTC" app and it was a total disaster. In the payment section, after entering my UPI ID, the app suddenly blinked and restarted, sending me back to the very first page. I thought it was a one-time glitch, so I tried again on their website and twice more through the application – same issue every time.Finally, out of frustration, I used a third-party app. It cost me more, but it worked instantly and was so much easier to use. If a government-backed app can’t even handle basic payment processing without crashing, it’s pointless. Zero stars from me.