Bad bad bad…. I will never recommend you guys to anyone as I felt that you guys haven’t provided all the details like you do not have any exchange policy now I have ordered a crop top so I wanted a bigger size but I saw there is no exchange policy and then I thought I will return it and order the larger size but unfortunately the return was also not available for that now what a customer can do in this it was waste of my money and what I will do with that top??? The customer service executive was also not helping me this was the worst experience I have ever had That I do not have any option to exchange or return any product.. shame I will never order from you guys.. fraud people Also before getting to know about that which product you can return you have to pay 100rps for return after paying you will get to know that you can return it or not. If you have changed any policy you guys should post it on the front page of your web or app so that your customers should get to know about that unfortunately you guys didn’t mentioned it and I had this bad experience now I am not able to think what I will do with that top bcoz it will not fit meeee…..

I am extremely disappointed with your service and will never recommend your company to anyone. You failed to provide all the necessary details, especially about your exchange policy. I ordered a pair of bottoms and wanted to exchange them for a bigger size, but I discovered there is no exchange policy. I then considered returning them and ordering a larger size, only to find out that returns are also not available for that item. What is a customer supposed to do in this situation? It feels like a complete waste of money, and now I'm stuck with bottoms that don't fit. The customer service executive I spoke with was also unhelpful. This has been the worst experience I've ever had, with no option to exchange or return the product.To make matters worse, you charge 100 INR just to process a return, and only after paying do customers find out if the product can be returned or not. If you have changed any policies, you should post them prominently on the front page of your website or app so that customers are informed. Unfortunately, you failed to mention these changes, leading to this bad experience. Now, I don't know what to do with these bottoms that don't fit.

This company thinks they own customers money. Once placed an order from bonkers app any payment option cod, netbanking, upi if a return is placed then amount is credited to bonkers wallet with a limited validity of 1 year, fools think this strategy will help them maintain the hype but in reality losing its loyal customers Moreover to place a return you need to send them ₹100 via upi or netbanking (which gets credited back to wallet later) but still such vague and non reasonable policies by this company is a sign its not gonna combat competition in future.Regarding the app interface there are a lot of glitches and its not even smooth. No Exchange policy and payment fail a lot of times. Another Experience if you by any chance receive a defective product customer support expects you to create a video unboxing with every bonkers product you receive and inform then within 24hrs (well unboxing is not mentioned in policy)Genuine ReviewCheers!

Absolutely terrible experience from start to finish. I received a damaged product and immediately contacted customer support, but the situation only got worse. My messages were ignored for days, my exchange request was rejected without a clear explanation, and no one seemed interested in helping resolve the issue even though I reported it within the required timeframe.Customer service is one of the most important parts of online shopping, and this was some of the worst support I have ever encountered. The lack of communication, accountability, and willingness to assist was extremely frustrating. I wasted a significant amount of time trying to get help and was left with a defective product and no satisfactory resolution.Based on this experience, I would strongly discourage others from using this app. Very disappointing and completely unacceptable.