Swachhata-MoHUA 17+

Additional category

Can there be a category in this app where if one comes across any vehicle dumping garbage along the road, a quick photo can be taken & sent along with vehicle registration no. & location (just the way we report traffic violations)?
This way tracing the people for fining will be easier. We come across many two wheeler borne folks/ cars dumping bags with mixed waste discreetly on their way to work or shopping & zooming off.
This is a habit of many & surely many will resort to it even if door to door collection is streamlined. They will always have excuse like vehicle timing, no time for segregation etc

Used to be good ... now complaints get rejected for no reason.

Says location is incorrect as a reason for rejecting complaint...which is impossible as the same location with the same type of complaint has been resolved (AFTER COMPLAINING) many times before. Can someone please address the complaint? The workers demand money to clean up the roads...if we try to put the leaves and other stuff in bins provided by the corporation at road ends, a guy keeps fighting saying he has to pay people to come and clean up the bin. End result... Cannot put garbage in bin... cannot leave it out on the road(conscience doesn’t allow it)... seems to me that this rejection of complaints on a legitimate app happens so that workers can demand cash to remove garbage and debris from the road and citizens will be forced to pay them just to get the job done! What am I paying taxes for if this basic service is unavailable?

Poor response to complaints

The first time my complaint regarding garbage dumping in Aravalis was addressed, I was thrilled and informed everyone around me that this App works. My enthusiasm did not die even when MCG Rejected my complaints saying Suncity is a society. I reasoned with them that if MCG does not help in getting societies cleaned, how can a citizen care about informing about other places.
But this time when I posted pictures of same area, there has been no response. I also saw that if someone gave a remark against this App, then the managers try to shut the person down by asking to file complaint in a form on a link. It appears managers are trying to dissuade genuine complaints.

IT people have done a great job. But it is the municipal corporation and citizens who have to make it effective. Response from municipal corporation Gurgaon and Delhi is not only poor but is misleading. Senior officials need to monitor at least once a week to see that their staff do not either post RESOLVED or REJECTED inappropriately . This brings bad name to govt offices. Rate App at 2 because of bad handling of complaints

Developer Response ,

Dear Meenu,

We are very happy to see your review and the deep care you have for cleanliness in your neighborhood. Let us know more details about the complaint by filling this form-http://bit.ly/2KhhKXK , through which we can acquire the details of your complaint so we can report and follow up with the relevant authorities and escalate it properly to get you a proper response. Also, we would like you to continue posting complaints and making more people around you to use this app. It’s motivated people like you who can make India become the clean country we all dream about.