The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs (MoHUA), GOI.
The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.
How does it work?
Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)
The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.
You can also vote up on any other complaint relevant to you. You will get regular updates on the status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.
- SBM2.0 New release
- New Look and feel with user-friendly design and interface
- Bug fixes
We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report as bug section. We're happy to help.
Ratings and Reviews
Can there be a category in this app where if one comes across any vehicle dumping garbage along the road, a quick photo can be taken & sent along with vehicle registration no. & location (just the way we report traffic violations)?
This way tracing the people for fining will be easier. We come across many two wheeler borne folks/ cars dumping bags with mixed waste discreetly on their way to work or shopping & zooming off.
This is a habit of many & surely many will resort to it even if door to door collection is streamlined. They will always have excuse like vehicle timing, no time for segregation etc
Poor response to complaints
The first time my complaint regarding garbage dumping in Aravalis was addressed, I was thrilled and informed everyone around me that this App works. My enthusiasm did not die even when MCG Rejected my complaints saying Suncity is a society. I reasoned with them that if MCG does not help in getting societies cleaned, how can a citizen care about informing about other places.
But this time when I posted pictures of same area, there has been no response. I also saw that if someone gave a remark against this App, then the managers try to shut the person down by asking to file complaint in a form on a link. It appears managers are trying to dissuade genuine complaints.
IT people have done a great job. But it is the municipal corporation and citizens who have to make it effective. Response from municipal corporation Gurgaon and Delhi is not only poor but is misleading. Senior officials need to monitor at least once a week to see that their staff do not either post RESOLVED or REJECTED inappropriately . This brings bad name to govt offices. Rate App at 2 because of bad handling of complaints
Developer Response ,
We are very happy to see your review and the deep care you have for cleanliness in your neighborhood. Let us know more details about the complaint by filling this form-http://bit.ly/2KhhKXK , through which we can acquire the details of your complaint so we can report and follow up with the relevant authorities and escalate it properly to get you a proper response. Also, we would like you to continue posting complaints and making more people around you to use this app. It’s motivated people like you who can make India become the clean country we all dream about.
Only app can’t solve problems!
The Swachhata App is excellent initiative by government, app is very good but the people who are responsible for Swachhata related issues are same old babus. Which makes app totally useless. My this opinion is developed out of my experience with the app. I posted at least 5 complaints regarding dirty sewage water overflowing since last 20 days out of Sheth Skyland Flats besides my house. Most of my complaints status is changed to ‘resolved’ within 2-3 days . But actually nothing has been done to resolve the issue. So I have to post new complaint every 2-3 days. Even today when I am writing the review the problem is not solved .
My suggestion is that the complainant should also be informed about the progress in the issue.
So this type of app becomes useless and better to stop / discontinue so the citizens can come out of dreams of good governance.
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- Janaagraha Centre for Citizenship and Democracy
- 39.8 MB
- Requires iOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
English, Bengali, Hindi, Kannada, Malayalam, Marathi, Oriya, Tamil, Telugu
- Age Rating
- 17+ Frequent/Intense Sexual Content or Nudity
- © 2021 Janaagraha Inc.
Up to six family members will be able to use this app with Family Sharing enabled.