Screenshots

Description

UrbanClap is now called Urban Company! We have taken multiple steps to ensure a hygienic service experience in the safety of your home. Our trained local experts wear masks, gloves & sanitize all equipment before service. We offer the following services -

Australia: Professional home cleaning, Home Deep Cleaning & Salon at Home.

India: Salon at home for men and women, massage at home for men and women, AC service and repair, home deep cleaning, electricians, plumbers, carpenters, pest control, painting & more.

Singapore: Professional home cleaning.

United Arab Emirates: Part-time maids, part-time cleaners, salon at home, sofa cleaning, electricians, plumbers, carpenters, and more.

What’s New

Version 4.67

* Find relevant and frequently bought together services easily. Never miss adding services you’d like to try.
* Refreshed payment experience
* Bug fixes

Ratings and Reviews

4.6 out of 5
339.3K Ratings

339.3K Ratings

manasa963 ,

WORST SERVICE

I had an awful experience with UrbanCompany service. I booked a professional cleaning service and Oh boy, it’s worse than what regular maids do at home. I complained about this and they didn’t do anything about it. One thing that’s bothering me is my review doesn’t appear in the feedback section which is visible to everyone. When I checked further, I see only positive ratings and reviews. It’s clearly unfair and no point in having the feedback section. Since there’s no option or way to get support from them, I have decided to rate them in AppStore. There’s no use of customer support and if you are lucky enough, you find a right person for job and if not, they don’t assure anything or help with resolution. Definitely not a professional service. They lack skills/techniques and I can tell this because we usually hire professional cleaners regularly.

They ensure no negative reviews are not visible in the app under reviews section. The only way they could get 4.6 here is by scam. Most of the 5 rated reviews has negative comments and the selection could only be by mistake.

You can go for local vendors than using UrbanCompany app as the only additional service is customer satisfaction support which they don’t do it right anyway so I don’t see any point in using this app. Atleast with local vendors you don’t take additional time contacting customer support and wasting time writing 100 emails or attending calls which is of no use.

JasmitaSRoy ,

Worst service and customer support

Very incompetent professionals, who have no sense of professionalism and neither the proper knowledge. They force the customer to rate 5 stars but when its time to work, keep customers waiting for hours together, if called, they lie that they are coming and then dont turn up at all that day and on many subsequent days as well. They are just interested in selling spare parts at additional costs and providing fake bills if asked to show one. Had booked a washing machine repair service for the spin cycle. Ended up spending close to 6k for repairs, new parts as suggested and in addition they claimed I was using a faulty stand so they made me buy an additional stand for 1300. Despite that, the spin cycle of my washing machine is completely botched, it barely rotates at a very slow speed and so the spin is of no use. In some cases, I even have to support the drum so that the spin cycle can start. Even the app is a terrible one. This service had a 90 day warranty, for which I have tried to book a free revisit so many times, but nothing opens up. Neither does the help center open for me to register a complaint. I updated the app, even reinstalled it but no change in the behaviour. I tried logging in from the browser directly(both chrome and safari) but there even the login does not happen, after asking for the phone number, it just sits there without any action. Pathetic app and pathetic service.

Neha_19nov ,

Pathetic

Urban Company is one name which is only marketed well by using celebrity names like Aayushman Khurana and Shweta Tiwari and hiding their poor customer services with an eye wash. Otherwise there are much better companies available you can find on google under some good brand names for SALON AT HOME . Their app has problems and their employees are not even aware that what is reflecting in the app to the end user. Salon at home beauticians are only promoting themselves and doesnt not consider themselves as UC employee. They will tell you that they work on their free will and by distributing their personal mobile contacts to customers while the company remain blind sighted about everything. UC salon at home Unit is a retail set up and not customer service set up, as they are earning enough from selling salon products to beauticians and remain blinded about customer service. What actually happens at the customer’s end is none of their concern. Their CEO Abhiraj Bhal is all the more incompetent because may be the work from home set up during covid has made him ineffective. I have been complaining from 18th October till today 17th Nov , but providing seamless service is just impossible as they don’t care about services. I have written 10 emails to CEO but he is sleeping. One advise for users Do not go by their fancy marketing strategy and consider services which are readily available in the market. Urban Company is not the only one.

App Privacy

The developer, URBANCLAP TECHNOLOGIES INDIA PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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