Zomato: Food Delivery & Dining 4+

Zomato has transformed into capitalist entity (as was expected)

I'm a regular user. Even after purchasing pro, u are charged for delivery and surcharge on top of that. That’s just preposterous!! Having said that, Zomato has certainly made lives of customers and Restaurant owners better, even though it has given in to monopolistic tendency. If the monopoly continues and rather strengthen it, I guess it will become way too expensive to order at home. The same capitalism can be seen from the misery of the delivery guys. I sincerely hope, they get good amount of competition from 2-3 platforms. From the app front: The search results are not very optimal. Also, There needs to be more pictures of food items. They should venture into that. Rating of a particular dish needs to be enhanced. The ratings on Zomato were very genuine few years ago. Now it seems so much biased. Anybody smart can guess what is happening there. There delivery time needs to be reduced. It is very high at busy times. And there must be no charge of delivery for PRO members. You may charge more if u want on the membership fees. Charging even after that is just so much pinching (I would say offensive, honestly) to me. And their customer support is just extremely pathetic and non-friendly. It use to be very very good few years back. (I guess capitalism gave in here too 😂).

The delivery timelines are manipulated

I have been planning to write my review from long time , when it comes to delivery , I believe the timelines for delivery are manipulated and rigged, for Eg when i place order the food gets picked up quite early ,but you and your team will not deliver till the time lines committed while ordering are met … in my mobile it will show the driver is still at the shop !! Food getting prepared and so on .. on the contrary the food has been already picked up .. all this are done to maximum delivery numbers by same delivery agent, you will clubs multiple orders along with same delivery and hold on to delivery till the last minute .. as a result the food gets cold and soggy by the time it reached us , at times I had to wait for hr long even when I can personally go and pick up from the same place in less than 15 mnts from my car .. their are some serious gapping issues in your delivery model and you have compromised the quality often . We are not getting the worth for what we are using your services .. if this is how it continues , we will stop using your services .. like me many will do eventually.. I had many experience in past , I just hoped it was one of the odd cases but it’s not . Time to fix it team Zomato , or soon one of us will dig deep and take necessary action ..

Developer Response ,

Hi there, we are really sorry for the bad experience. Please write to us at asreviewsupport@zomato.com and we'll get this checked immediately.