ComBank Digital 4+

Big improvement compared to the old app, but some of the basic aspects related to transactions are unnecessarily complicated in this app. For example in the old app at the end of a transaction I’m given the option to download a printable PDF receipt for the transaction. Where as for ComBank digital I had to call up the customer service to know how to download a receipt and so many clicks and steps just to download a simple receipt for a transaction. I think the developers need to provide simpler methods to fulfil basic aspects of transactions people do most often. The receipt is one such example.

Dear user, thank you for the interest shown. We will forward your valuable feedback to our Developer Team.

Very complex, looks like whoever developed this application doesn’t use any other banking application. Sorry developers but its TRUE….. Following issues needs to be fixed 1) the way you presenting each function/ operation should be optimized. 2) please get rid of the notification method or let user select the feature. Every time i use the application it sends notifications to my mobile no, email and app notification everything. Seriously I’m tired of clearing notifications 3) Need a detailed report for each or date range transactions and users can be able to save it as pdf or png etc 4) bill payment/ frequent payments should be choosable within a second but users can’t 5) please be practical because we don’t remember or writing account numbers we get recipient data from another application like whatsapp/ messenger etc. while gathering and inputting details it needs to be re logging again. which means another batch of notifications. Please increase it to 15-30 seconds or let user decide time of expiration. Commercial bank is really good bank i can put my score 10/10 but this application is totally headache So be practical, make this application great Thank you.

Dear user, thank you for the interest shown. Your valuable feedback will be forwarded to our Developer Team. Some of ideas you have explained in the above are already available. Detailed report can be obtained from Online activity. Go to 'Profile' > 'Online Activity' , Frequent payment can be saved in a template, templates are listed under 'Predefine Transaction'., Please contact 24x7 Digital Banking Help Desk on +94 11 2353353.

In old version there was a option to download detailed PDF and the email getting after a transaction is more detailed, can provide as a proof to the other party, in this app there are no detailed PDF such as previous one, also there are no specific reference number, please improve those features so we can get a detailed receipt after the transfer!

Dear user, ComBank Digital allows you to view and download Cyber Receipts for all your transactions within the app itself. To download Cyber Receipts, go to 'Profile' > 'Online Activity'. For more details and support, please contact 24x7 Digital Banking Help Desk on +94 11 2353353. a unique reference number will be enabled in the next version.