AEON Wallet Malaysia 17+

I’m unable to login to this app after new update. The OTP was never sent to my email. Have tried countless time. Very annoying because now I’m unable to access to my money in the wallet. My email address is correct & it able to receive email from other parties. Please resolve it asap or just revert back to old version!

Update: The issue is resolved after i went to the aeon credit centre. I was not able to get the email otp because my email was not maintained in the new system but it is display at the otp input screen. The aeon credit centre help me to call customer service to maintain my email. I guess the data migration could be partially done.

Hi, we apologize for the inconvenience caused. Please ensure your mobile no. and email address is correct and with a stable network connection. Sometimes, network congestion cause delays in OTP delivery, kindly retry. If issue still persists, please reach us at https://myaeoncredit.com.my/help-and-support/contact-us/. Thank you.

After redownloading the app due to credit card and personal loan not showing up in my account (as suggested by customer service), there is no option to login as existing user. Entering my IC number results in an error message to contact customer service. Please revert to old app which was much better. So how i’m going to pay my loan and creditt card. Dont charge me for LATE FEES!!

Hi, we apologize for the issue with information not being updated in the app. Please ensure you have the latest version of the app installed. Try refreshing the app or logging out and logging back in. If the problem persists, please contact us at https://myaeoncredit.com.my/help-and-support/contact-us/with details of the information that is not updated. Thank you.

We stayed Malaysia since 2012 until now. We used Aeon card many more years. Now the change the old version to new version after that we can’t login in and can’t use right now because of their Apps doesn’t include Myanmar country. So many Myanmar citizens can’t log in this Apps. Never mind can use many other eWallets. We don’t care but this discrimination is so obviously. Thank you Aeon team.

Hi there, we’re sorry about what you are experiencing, thank you for your feedback regarding this issue. Kindly retry the registration process, it shall be good to go now. Kindly contact us at https://myaeoncredit.com.my/help-and-support/contact-us/ for further assistance. Thank you.