MyDigi App 17+

Have used digi ever since I own my first phone. I have to say I’m extremely disappointed in how they configure the system. The super long life plan for a year is no longer available now for new users but old users still get to enjoy it. How ridiculous! (I became a “new user” because my previous numbers became invalid as I went overseas for a long period of time). This is unacceptable: charging people to maintain the validity of the number - you don’t see this issue in overseas telco companies! Moreover, charging RM1 per day is notorious! Some of us have to go overseas a long period of time but we want to keep the Malaysian number valid so that we can use it when we’re back. If you continue to do this, your loyal customers who stay overseas shall leave. Secondly, in the past when the credit is insufficient, the internet plan you’re subscribed to will be unsubscribed automatically. Now, when you reload, the money straight away get deducted to the plan you are “subscribed” to. This is also unfair to consumers as we are not expecting that change. Please consider to make the necessary changes or I should probably change to other telco that offers systems that make more sense to consumers. It is really not fair to just create all these tricky areas to “rob” consumer’s hard-earned money.

Hey there MY Chong, thank you so much for reaching out to us, and for your valuable feedback. We will look into this for improvement. Do continue to give us feedback so that we may improve our products and app to better suit your needs! Thank you

MyDigi Core Team

I use online banking for buying prepaid RM35 package!!! However, my prepaid no response as there is no package that I purchase. I contact customer service.

First time, you all keep telling it is my fault, my bank not giving you all money. But I mentioned my bank details deducted and there is no return in my bank account. Then close case!!!

Yesterday I call again, your customer service state that there is no such things online purchase in apps. Hello!!! You are giving us choosing reload or other payment method!!! We are choosing other payment method and continue to online banking!!! What is the meaning of no such things other payment method???!!! Do you think I need to cheat your RM 35 , are you serious your customer service have professional training??? I send email attach with bank details and invoice that DIGI issue to me, then I wait until just now. “ we are plead to inform that you case is closed” walauaaaaa!!!! My case close??!!! Where is my money??!!! Please take serious on my case as it is unreasonable cannot solve even a small smalllll issuueeeee!!!!!!! For sure I will never forget that customer service talk with the confident that suspect me like wanna cheat!!!!

Hey there Sakakime, we are so sorry to hear about your experience, Thank you for taking the time to drop us your feedback. For us to help you further, we will require some additional information regarding your experience, kindly drop us an email with your mobile number, when you bought the Internet package, and any other details about the case that was closed, like case number or date/time. Please drop us a note at mydigicoreteam@digi.com.my for us to help you further. Thanks in advance!

Digi updated the App and they requiring you to re-Sign Up everything. I used to have multiple accounts linked together (Prepaid Live and Broadband Prepaid). Due to this stupid update, my account is unlinked. When I am trying to link back my Broadband account, they keep sending TAC to the SIM which I plugged into a modem. The worst thing is that this Broadband is meant for my parents back in hometown and I am working in KL. The TAC is sent to the Modem in hometown and I can’t receive any TAC on my phone where I am physically in KL. I called customer care and they only say “Sorry we cant do anything for you”... How stupid is this upgrade? Now that I cannot link my account, I can’t do necessary settings for the Broadband account... It is exactly the way how Digi is FORCING you to detract to other broadband supplier. They never study customer experience before rolling out new updates that impacted customer or they simply don’t care at all.

Hey there sawec,
Thank you so much for taking the time to provide us your feedback. We have already tried to fix some of the issues you face above, you may retry to launch our app and please ensure you're on the latest app version . Please feel free to drop us your feedback directly at mydigi@digi.com.my, if you continue to face the issues as mentioned above. Thank you for your support, and do stay with us to experience upcoming new features and performance enhancement.