AT Local 4+

every single morning i try booking in for 7-7:10 and i never have any luck. but when i’m walking to the station i see multiple vans or cars drive past. i’ve tried booking the day before, in the morning as soon as i wake up and before i leave. it’s really unreliable. there’s vans that can take so many people but i see them drive past or pick someone up and there’s only one person, same thing with the cars. bookings for afternoons aren’t the greatest but it’s better that trying to book in the morning. please change something because it’s really really not reliable

Hi, thank you for your feedback. Mornings tend to be a high-demand period, and ride availability can vary based on timing and location. To improve your chances, we recommend booking in advance—up to 7 days ahead. If you need any assistance, please visit "About" in the app and select "Send Feedback," or contact us at 0800 256 225 or ptenquiry@at.govt.nz. We appreciate your input!

I am using this service almost daily. Specially this is really good for someone like who doesn’t drive. Please continue this further. Could be much better of we can add our visa card ans do the payments in the app itself. I can see there is an option to add card details, but it doesn’t work. Getting and error at the end.

Thanks team!!

Dear Nishshanka,

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regarding your concern, we will work on this for your much better experience.

Cheers,
Jay Jefferson Castillo

I was so excited to read about this service, thought it would be great for my young boys to catch a ride to school on rainy days by themselves rather than me ubering with them to and from school also would be cheaper too. I’ve given a 3 star rating cos I’m guttered that my area isn’t included and hope that the service is expanded to the rest of the Papakura area in the near future.

Hi, were you able to reach out rideshare@at.govt.nz? We now have a new app version available for download. Give it a try and provide us your insight. We're keen to know if your experience has improved with the new app version. Looking forward to seeing your feedback.