AT Mobile

Name: AT Mobile
Rating: 4.5 (32706 reviews)
Author: Auckland Transport

Go by Bus, Train, Ferry + more

Only for iPhone

Free

33K Ratings
Age Rating

4+
Years
Chart

No. 3
Navigation
Developer

Auckland Transport
Language

EN
English
Size

168.1
MB

iPhone

AT Mobile makes it easy to move around Auckland. It helps you plan and track journeys across AT Metro bus, train and ferry services, or go by bike or on foot. Whether you are a frequent commuter, an occasional traveller or a new to Auckland explorer, join over 250,000 other users and take an easy journey around Auckland Find your best route - Use the Journey Planner to find out how to get to your destination, and save your regular trips. Maybe you want to get there by bike or on foot? Journey Planner will show you walking and cycling journey options too. Real time departures - Save time by knowing when you need to be at your stop or station, and even track the live location of your service. Save your favourite stops and stations for quick access when you're out and about. Enjoy an easy journey - Going somewhere new, or just want to relax on your journey? We'll let you know when it’s time to board or to get off. Shared scooters and bikes - Check live location of scooters or bikes near you and unlock in the provider app. Car sharing - Check live location of shared cars near you and book it with the provider. Manage your AT HOP balance - Don’t wait till you get home, check your balance on the go, find nearby top-up locations, and easily top-up. Disruption alerts and info - Want to be kept up to date when services change? We’ll let you know when your frequently used routes or stops are disrupted, based on your travel using registered AT HOP cards. Or you can subscribe to the specific routes you use, at the time of day you usually travel. Train Line Status - Check how your train line is running before you head to the station, for any disruptions or delays. We're always working to improve the app to make it easier for you to get around Auckland. Please send us feedback in your reviews or via the "Contact Us" area in the menu - we'd love to hear from you.

Ratings & Reviews

4.5

out of 5

33K Ratings

Good - But can be improved
27/02/2024
@Miikeyy
I really like how the app will shows me what side of the road I need to be on and were the bus stop is. This makes the journey so much less stressful. The times that the bus is expected to arrive and the bus tracking is very helpful.Things the app needs to fix For some reason the app when planning journeys it never gives the option of ferry’s in downtown to get to my destination so for me to see when ferry’s are going I have to go in live departures and see the timing and plan my journeys that wayThings the app could add Add a way to share your ETA to others which would update if their was delays + add a way to share your route / journey with others if your going somewhere with others where they might get on at a different stop.Add a way to change your changeover point for example I could get off a 2 places but the app journey planner will only allow me to see the changeover information for the first point and not let me see information for the next pointAdd a way to top up with app pay within the app, this would be really handyAdd digital nfc at hop card in the app so we don’t have to carry a physical card, and allow the card to be stored in apple wallet
Good - But can be improved
27/02/2024
@Miikeyy

I really like how the app will shows me what side of the road I need to be on and were the bus stop is. This makes the journey so much less stressful. The times that the bus is expected to arrive and the bus tracking is very helpful.Things the app needs to fix For some reason the app when planning journeys it never gives the option of ferry’s in downtown to get to my destination so for me to see when ferry’s are going I have to go in live departures and see the timing and plan my journeys that wayThings the app could add Add a way to share your ETA to others which would update if their was delays + add a way to share your route / journey with others if your going somewhere with others where they might get on at a different stop.Add a way to change your changeover point for example I could get off a 2 places but the app journey planner will only allow me to see the changeover information for the first point and not let me see information for the next pointAdd a way to top up with app pay within the app, this would be really handyAdd digital nfc at hop card in the app so we don’t have to carry a physical card, and allow the card to be stored in apple wallet
Can’t delete the App which won’t recognise cards
26/10/2023
_Engineer
Tried the app but it won’t recognise registered hop cards so I have to use the web to top up as the cards are recognised there. Even though the app has been deleted from my phone if I try to use the web it keeps sending me to the App Store to reinstall the non functional app. Given how often the Auckland train services don’t run it is important to check ahead of time if a train will be available on a certain day for the children who cannot drive yet. The children that can drive never use the train because it is so often not operating or only going so far. This is normally the weekends or holidays. It has built an expectation that you must drive in Auckland.The bus alternatives are not practical as they use five different busses and take 2-3 hours to do a 45 minute train ride. The repetitive changing of busses is not a safe alternative and frightening for kids. Pukekohe has many “ghost”busses racing around. They don’t go direct from station to station but aren’t available if you are on their routeThank god for cars
Can’t delete the App which won’t recognise cards
26/10/2023
_Engineer

Tried the app but it won’t recognise registered hop cards so I have to use the web to top up as the cards are recognised there. Even though the app has been deleted from my phone if I try to use the web it keeps sending me to the App Store to reinstall the non functional app. Given how often the Auckland train services don’t run it is important to check ahead of time if a train will be available on a certain day for the children who cannot drive yet. The children that can drive never use the train because it is so often not operating or only going so far. This is normally the weekends or holidays. It has built an expectation that you must drive in Auckland.The bus alternatives are not practical as they use five different busses and take 2-3 hours to do a 45 minute train ride. The repetitive changing of busses is not a safe alternative and frightening for kids. Pukekohe has many “ghost”busses racing around. They don’t go direct from station to station but aren’t available if you are on their routeThank god for cars
Useful app for traveling in AKL but
14/12/2023
Joneyng
As a UX/UI designer, I love some features on the app like you can save your searching route and revisit it, and you can see all the info for real time, including prices and arrival time. You will get notification when you are arriving and the bus is delayed, which is helpful. The design of the pages are consistent and it's easy to find what you want.However, a friction that I have had is the online transaction. When you top up online, the money doesn't go to your account immediately. This is quite frustrating when you tap your card and find out the credit is in-enough. Had to turn to the AT staff for help at the end. So it's something that the team can work on.
Useful app for traveling in AKL but
14/12/2023
Joneyng

As a UX/UI designer, I love some features on the app like you can save your searching route and revisit it, and you can see all the info for real time, including prices and arrival time. You will get notification when you are arriving and the bus is delayed, which is helpful. The design of the pages are consistent and it's easy to find what you want.However, a friction that I have had is the online transaction. When you top up online, the money doesn't go to your account immediately. This is quite frustrating when you tap your card and find out the credit is in-enough. Had to turn to the AT staff for help at the end. So it's something that the team can work on.
Needs A LOT of improvements
07/06/2024
Ink pen 29
This app should be easy to use - instead every time it’s updated it becomes super glitchy and you lose functions like real time updates, estimated arrival times, gps capability to sync stops, journey planner, just to name a few. The latest update has the distinction of being the worst one yet, as now the app takes about 87 minutes to load up a stop, and that’s if the app even bothers to work at all. It’s like Auckland Transport doesn’t care that people have appointments to make, or deadlines to meet or places to get to in a timely manner. It almost beggars belief that the people behind this app actually want people to use it and by extension use public transport. As someone who uses public transport multiple times a day, every day, the app is maddening in its frustrations and completely impractical. AT needs to do better, and if I could give the app a zero star review, I would.

Developer Response
Thanks for your feedback. We have released an update (version 1.33.2) to the AT Mobile app which may resolve some of the issues you have been experiencing. We apologise for any inconvenience caused. Please feel free to get in touch with us if your problem is not resolved in the latest version (https://at.govt.nz/about-us/contact-us).
Needs A LOT of improvements
07/06/2024
Ink pen 29

This app should be easy to use - instead every time it’s updated it becomes super glitchy and you lose functions like real time updates, estimated arrival times, gps capability to sync stops, journey planner, just to name a few. The latest update has the distinction of being the worst one yet, as now the app takes about 87 minutes to load up a stop, and that’s if the app even bothers to work at all. It’s like Auckland Transport doesn’t care that people have appointments to make, or deadlines to meet or places to get to in a timely manner. It almost beggars belief that the people behind this app actually want people to use it and by extension use public transport. As someone who uses public transport multiple times a day, every day, the app is maddening in its frustrations and completely impractical. AT needs to do better, and if I could give the app a zero star review, I would.
Developer Response 18/07/2024
Thanks for your feedback. We have released an update (version 1.33.2) to the AT Mobile app which may resolve some of the issues you have been experiencing. We apologise for any inconvenience caused. Please feel free to get in touch with us if your problem is not resolved in the latest version (https://at.govt.nz/about-us/contact-us).

We’re continuing to work hard on improving the AT Mobile app to make it easy for you to move around Auckland.

Version 1.47.0 3 days ago

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Differentiate Without Colour Alone
- Sufficient Contrast

Information

Seller: Auckland Transport
Size: 168.1 MB
Category: Navigation
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Classification: 4+

4+

Learn More

Contains
Advertising

Developer Website

Privacy Policy

Licence Agreement

You Might Also Like

View

ParkMate (NZ)

Travel
View

Gaspy

Cheaper Gas Together
View

Flamingo Scooters

Electric Scooter Sharing
View

Gull

Fuel savings for all Kiwis
View

NZTD

For travel to New Zealand
View

CamperMate Australia & NZ

Campsites, activities and more
View

Roady

Find the best spots in NZ & AU
View

Snapper

The perfect Snapper companion
View

g.a.s.

Get fuel, get discounts.
View

Metlink

Travel

AT Mobile

Ratings & Reviews

Good - But can be improved

Can’t delete the App which won’t recognise cards

Useful app for traveling in AKL but

Needs A LOT of improvements

What’s New

App Privacy

Data Linked to You

Accessibility

Supported Features

VoiceOver

Larger Text

Differentiate Without Colour Alone

Sufficient Contrast

Information

You Might Also Like