Manage your Spark services in one place.
Check your usage, pay bills, top up, manage roaming and find support whenever you need it.
Manage your mobile, broadband and other Spark services in a simpler, more personalised app experience.
Everything you need, all in one place:
• View data usage, balances and bills
• Top up prepaid and pay bills
• Manage plans and roaming
• Update account and security settings
• Switch between accounts
• Check outages and get support
Your new Home screen shows important updates, recommendations and next steps so you can quickly see what needs your attention.
We’re building smarter, more personalised ways to help you stay connected, informed and in control.
The app was good until the latest version. Now for some reason every couple months my data rollover or any data left gets canceled a week before the next plan payment is overdue. Same thing happened this week but it’s even worse now I’ve gotta wait 2 weeks for my next payment even though the online spark login says I have rollover data but the app says otherwise. I’ve already called in and no one! at Spark could help solve the problem I kept getting changed from call operators. which is really annoying I’ve been with Spark for a long time and all of a sudden prices go up on Mobile plans and service quality gets trash. Am assuming this is Spark’s new scheme on getting their customers to pay their mobile plans before they’re overdue or the new spark App has a poor service avoiding calls from customers as much as possible.
Developer Response
Hi there :) That definitely doesn't sound right - please pop a message through to us via the Help option in the app menu - we're available 24 hours. Cheers, Claire @ Spark
App has been downgraded
Football_God
I have a shared plan and I am the main account holder yet in the app my wife’s number account details appear first. This was annoying as you’d expect your own as the acct holder to be first. I bought extra data and wasn’t aware I’d bought it as I had no confirmation to me. It was because I used the first account details which was not my own. Then I ended up with more data that I wanted after having to call spark to find out what happened. I see they/you still haven’t fixed the BUG in your app. The old version was better but even that had issues. You’d think with such a simple app you could get it to work properly and logically. Did anyone test the app? They should be fired. It doesn’t work well and the information it now shows about renewal is confusing
‘Rebuilt’ - now the worst app ever
flynsii
What. On. Earth. New app is a news app that also does a few account style functions. Why would ANY users want this? Did you even do any user testing? It now takes so many clicks to understand my usage, the only thing I actually want the app for, and I have barely anything else I can do. Really bizarre UI choices too - why does everything appear to be an ‘app within an app’ pull down type of window. But if you try to pull down on your screen there’s nothing behind it. Like, why?!? Also it’s really hard to tell what I can select to get more information from, and what is just static text. How is anyone meant to magically know what is a button and what’s not? Please Spark, just give us an account app. The old app was fine. Also fire whoever’s stupid idea this was.
Useless!
camNZ117
You have made your new app incredibly complicated for no apparent gain. The old one was nice and simple and didn’t take me half an hour to figure out how to top up my phone as the “top up” button was right in front of you at the Home Screen. I also had difficulty topping up my phone as when I finally found the top up button, the button wouldn’t respond yet my bank account showed $0.01 deductions made from spark nz Ltd Auckland.I had to google your phone number as either your app is too hard to use, or your contact details aren’t on it. The man tried to tell my the deductions were bank fees, yet they are clearly labeled as spark. He also told me to log out of app and turn my phone off and on. Neither have worked!I Am still yet to get the app working properly to top my phone up.
Introducing the new Spark app.
We've redesigned the Spark app to make everyday tasks faster and easier.
This update includes:
• A fresh new look and easier navigation
• Improved usage, billing and roaming experiences
• A personalised Home screen with relevant updates and next steps
• Faster access to help and support for common issues
• Easier account management, including switching between plans and accounts
• Improved onboarding to help you get started faster
We're just getting started. More personalised and proactive features are coming soon.
Version 4.0.0
The developer, Spark New Zealand Trading Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
