Kiwibank Mobile Banking 4+

I am using this app on my iPad Pro for conducting the banking in behalf of a not-for-profit community organisation. I choose to use the app whenever I can for the benefit of conducting banking on the go in a secure and convenient means. Overall it is useable but has the following issues:
- it may just be me, but the ‘share’ button on the transaction receipt screen consistently locks the application, causing it to crash every time.
- there is no ability to export the transaction history from the app, or search by any field other than dollar amount range.
- after saving payees, the payees selection page displays the list only by the description of the payee; therefore if you have multiple payees with the same description e.g. committee member (in-line with the app’s recommendation - ‘builder’) it is impossible to work out who you are selecting.

Many thanks for this great review.
- With regard to the receipt freeze - this will be fixed in our next release scheduled to start on 9 October
- While we have no immediate plans to cater for the exporting of transactions from the app we are always reviewing our options. This function is available within internet banking.
- With respect to other transaction search options (particularly by keyword) - this has been a long standing gap in the app, one that we are disappointed has not yet been addressed. We're working on this, however we can't give a definite time frame yet.
- Thanks for the feedback regarding payee name/description...we'll look at how that could be improved.
Thanks again for the review and rating.

I’m not too sure what has happened but the last 2-3 updates causes the app to be unusable. It takes so long to log in and even then, it will stay on the loading screen for a while. I have done all the required troubleshooting and tried on another device but the issue persists. I am rating this 3 stars based on my previous experience as the app was working fine. There were a couple of bugs but nothing that would prevent me from accessing my account compared to now. Hopefully this issue is sorted asap as it is showing to be more of a hassle staying with Kiwibank (dont support apple pay etc). I am constantly using my Kiwibank more than any other app on my phone so it is a push back but I will wait patiently as Kiwibank is usually very reliable.

Huge apologies for taking so long to respond. Please let us know if you're still having issues accessing the app. If you are please contact us on 0800113355 or send us an email at mobileappsfeedback@kiwibank.co.nz. Thanks

Whilst I am keen to support KBNZ as an NZ owned bank(moved from ASB a number of years ago), I have two problems with this app, plus the KBNZ website. Poor search engine, unable to search via name of company or person. Also I regularly receive the message, whoops there appears to be a problem with mobile banking currently! Both of the above I find frustrating and have seriously considered reverting back to ASB just for a decent search engine. I remain with KBNZ because it is an NZ owned bank.

Hi there. Thanks for the review and the comments. We are working on the search capability as we realise that customers do want this function. We hope to have that available early next year. The most common reason for receiving the "whoops..." message is that the app may not be set up to use mobile data. If the app is, and you're still seeing this message, please let us know by firing us an email at mobileappsfeedback@kiwibank.co.nz. Thanks