Kiwibank Mobile Banking 4+

I am using this app on my iPad Pro for conducting the banking in behalf of a not-for-profit community organisation. I choose to use the app whenever I can for the benefit of conducting banking on the go in a secure and convenient means. Overall it is useable but has the following issues:
- it may just be me, but the ‘share’ button on the transaction receipt screen consistently locks the application, causing it to crash every time.
- there is no ability to export the transaction history from the app, or search by any field other than dollar amount range.
- after saving payees, the payees selection page displays the list only by the description of the payee; therefore if you have multiple payees with the same description e.g. committee member (in-line with the app’s recommendation - ‘builder’) it is impossible to work out who you are selecting.

Many thanks for this great review.
- With regard to the receipt freeze - this will be fixed in our next release scheduled to start on 9 October
- While we have no immediate plans to cater for the exporting of transactions from the app we are always reviewing our options. This function is available within internet banking.
- With respect to other transaction search options (particularly by keyword) - this has been a long standing gap in the app, one that we are disappointed has not yet been addressed. We're working on this, however we can't give a definite time frame yet.
- Thanks for the feedback regarding payee name/description...we'll look at how that could be improved.
Thanks again for the review and rating.

I’m not too sure what has happened but the last 2-3 updates causes the app to be unusable. It takes so long to log in and even then, it will stay on the loading screen for a while. I have done all the required troubleshooting and tried on another device but the issue persists. I am rating this 3 stars based on my previous experience as the app was working fine. There were a couple of bugs but nothing that would prevent me from accessing my account compared to now. Hopefully this issue is sorted asap as it is showing to be more of a hassle staying with Kiwibank (dont support apple pay etc). I am constantly using my Kiwibank more than any other app on my phone so it is a push back but I will wait patiently as Kiwibank is usually very reliable.

Huge apologies for taking so long to respond. Please let us know if you're still having issues accessing the app. If you are please contact us on 0800113355 or send us an email at mobileappsfeedback@kiwibank.co.nz. Thanks

This is generally a good app, except that the "find a branch" map doesn't work properly. The map shows only corporate Kiwibank locations (those owned & run by Kiwibank) and omits agency sites (bookshops, chemists, etc). Since most locations offering over-the-counter banking are agencies this is very unhelpful from the customer's perspective. The equivalent function on the Kiwibank website does list agency locations, but not on a map so its hard to figure out which is closest. I have raised this problem with Kiwibank previously and it has not been fixed.

Update: Following a fast response from the developer acknowledging the problem and agreeing to fix it, I have updated this review and the rating accordingly. Thank you for being so responsive!

Hi danielinnz. Thanks for the feedback. We agree that it's taken far too long to change this in the app - thanks for your patience. At the latest this will be sorted in our release in August