Mercury App

Name: Mercury App
Rating: 4.6 (4744 reviews)
Author: Mercury NZ Ltd.

Utilities

Only for iPhone

Free

4.7K Ratings
Ages

4+
Years
Category

Utilities
Developer

Mercury NZ Ltd.
Language

EN
English
Size

200.7
MB

iPhone

The Mercury app makes it easy for you to manage your account and services. View and pay your bill, update your details and stay on top of your usage with our tracking features and tips.  Plus, eligible residential customers can sign up to enjoy our wonderful home of rewards. There’s different ways to earn and spend points, like step-challenges, where the Mercury app uses your device's Health App or the FitBit App data to track steps. Ready to get started? Simply login using your My Account details.

Ratings & Reviews

4.6

out of 5

4.7K Ratings

New App - disappointing
14/05/2024

Hiyathisiskiwi
Combination of new app and house move the app seems to no longer work functionally. Frequently having to update - log back in - not be able to view bills - no longer getting updates on points available to earn. Feeling a bit cheated after a year of GREAT to then re-sign with Mercury as lived the benefits and now not being able to make use of them?! Have deleted and reloaded app and still rubbish experience???
New App - disappointing
14/05/2024

Hiyathisiskiwi

Combination of new app and house move the app seems to no longer work functionally. Frequently having to update - log back in - not be able to view bills - no longer getting updates on points available to earn. Feeling a bit cheated after a year of GREAT to then re-sign with Mercury as lived the benefits and now not being able to make use of them?! Have deleted and reloaded app and still rubbish experience???
Could they make it worse? Doubt it!
29/07/2024

SciwonkT
I am utterly perplexed why Mercury tries to route customers toward this app when everything in it can be done better on the web. They’re going out of the way to incentivise it, and call me to emphasise this only for me to explain to the poor caller the app is worse than useless. The overall design philosophy seems to be as unhelpful as possible. The data isn’t even reliable now that I have solar since it doesn’t show anything other than zero when I’m putting power back on the grid.I happen to principally use an overseas app store, and the fact that Mercury forces customers to spend an hour or so signing in and out to get this from the NZ app store means is one of the best correlates with a terrible user experience. Some might think this doesn’t matter, but how can a good company fail to imagine its customers from NZ travel a bit or came from overseas. (Hint: the census says over a quarter of NZers were born overseas.) I’ve never had a worse experience bringing this up with app support, either. The response was simply rude.The only upside of downloading the app is that it forcefully confirmed Mercury has gone so far off track (I was with TrustPower, which seemed ok) that I need to get my utilities from a different company.
Could they make it worse? Doubt it!
29/07/2024

SciwonkT

I am utterly perplexed why Mercury tries to route customers toward this app when everything in it can be done better on the web. They’re going out of the way to incentivise it, and call me to emphasise this only for me to explain to the poor caller the app is worse than useless. The overall design philosophy seems to be as unhelpful as possible. The data isn’t even reliable now that I have solar since it doesn’t show anything other than zero when I’m putting power back on the grid.I happen to principally use an overseas app store, and the fact that Mercury forces customers to spend an hour or so signing in and out to get this from the NZ app store means is one of the best correlates with a terrible user experience. Some might think this doesn’t matter, but how can a good company fail to imagine its customers from NZ travel a bit or came from overseas. (Hint: the census says over a quarter of NZers were born overseas.) I’ve never had a worse experience bringing this up with app support, either. The response was simply rude.The only upside of downloading the app is that it forcefully confirmed Mercury has gone so far off track (I was with TrustPower, which seemed ok) that I need to get my utilities from a different company.
App Usability
01/08/2023

Daria.C.
Hi there, I found the recent update quite uncomfortable to use. The previous version of an app was simple and easy to navigate, charts and challenges that are easy to access. I found the current design unresponsive and difficult to navigate. I can’t get access to the weekly reward challenges, the pages look like the web-browser versions, and when I click the links nothing is happening e.g. downloading power bill. Therefore I have to open a web browser and check there, so it causes the frustration of having a mobile app.Is it a temporary version of the app? The version of app from 2-3 weeks ago was very good, comfortable to use, it was pretty and it was intuitive to use. Thank you
App Usability
01/08/2023

Daria.C.

Hi there, I found the recent update quite uncomfortable to use. The previous version of an app was simple and easy to navigate, charts and challenges that are easy to access. I found the current design unresponsive and difficult to navigate. I can’t get access to the weekly reward challenges, the pages look like the web-browser versions, and when I click the links nothing is happening e.g. downloading power bill. Therefore I have to open a web browser and check there, so it causes the frustration of having a mobile app.Is it a temporary version of the app? The version of app from 2-3 weeks ago was very good, comfortable to use, it was pretty and it was intuitive to use. Thank you
What happened?
26/08/2023

pissedoffisanunderstatement
This app used to be so good and I earned heaps of rewards points by completing all challenges. Now I have no opportunity to earn points and the app is the web browser pages. When I check to see if I am still signed up for rewards I am rerouted to the dashboard. Wrote to find out what was going on and no reply in over a week. I had a bad experience with Trustpower and returned to Mercury. Looks like I’ll be looking for a new provider. Really disappointing

Developer Response
Our new app experience and rewards challenges will be available to you soon. You're currently seeing the My Account webview. In the meantime, if you'd like to access app challenges, you can re-install our old app, Mercury Go, from the purchased section under your profile in the App Store.
What happened?
26/08/2023

pissedoffisanunderstatement

This app used to be so good and I earned heaps of rewards points by completing all challenges. Now I have no opportunity to earn points and the app is the web browser pages. When I check to see if I am still signed up for rewards I am rerouted to the dashboard. Wrote to find out what was going on and no reply in over a week. I had a bad experience with Trustpower and returned to Mercury. Looks like I’ll be looking for a new provider. Really disappointing
Developer Response 25/09/2023
Our new app experience and rewards challenges will be available to you soon. You're currently seeing the My Account webview. In the meantime, if you'd like to access app challenges, you can re-install our old app, Mercury Go, from the purchased section under your profile in the App Store.

With our latest update: - Update your emergency contact details. - Bug fixes.

Version 2.2.0

23 Sept

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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Copyright

Developer Website

Privacy Policy

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Ratings & Reviews

What’s New

Version 2.2.0

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

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