Meridian Energy 4+

Where has all my data gone?

Can’t understand why all my previous import export data has vanished. Would also be much better if import and export data was displayed on the same tab.

Developer Response ,

Hi Dave, sorry to hear you are having trouble using our app. Please contact us so we can look into that for you. Feel free to email our team on service@meridianenergy.co.nz

Slight complaint

Moved to a new address 29 th of September to Kaiapoi and today our street was without power but other people in the community got a text about the outage from their power company. I did not . 9am to 5 pm . Second time since I’ve moved and realise they are upgrading but it would have been nice to know ahead of time due to others in the community getting a update from their providers. As I said slight complaint but otherwise I’m good with your service Previous address 41 Winton St Albans CHCH
Thank you
Alix Bradley

Can’t sign in. Useless app.

Apparently it’s only for selected customers. No update as to progress on app development and rolling out to all customers. Maybe Meridian should focus on looking after their existing customers and getting their app to everyone instead of offering bonuses and discounts to new customers whilst the existing are ignored. Maybe it’s time to change power companies...

Developer Response ,

Hi there, thanks for getting in touch! Our mobile app isn’t quite ready for all customers and is being released in stages. This means your current account details might not log you in just yet. But we love your enthusiasm and we’ll let you know via email as soon as you have access.