Use the Spark app to manage both mobile and broadband accounts from your phone.
To access all the app features, make sure you sign in with your MySpark details. It'll be your email address and password. If you haven't registered, you can once you've downloaded the app.
• Track a fibre order or change your fibre installation date
• Update directory/White Pages settings for your landline
• Check broadband and mobile data usage by the hour, day or month
• Troubleshoot internet connection problems
• Change your broadband data limit
• Check your account balance
• Pay your bill and view previous bills up to 18 months old
• Top up and buy extras, such as roaming
• Enable automatic roaming packs and check roaming usage
• Manage plans and accounts
• Search for and get directions to Spark stores and WiFi zones
Note: This is a free app, but standard data charges may apply.
The app will ask to access your contacts to populate names. This is for when you have many lines under your account. This appears at the top of the dashboard. If you manage several numbers under your account, you can change how they appear by editing the name. For example, you might like to replace the numbers with people's names.
Rename plans or services on your account
1. Select the menu icon (three lines stacked on top of each other, bottom right)
2. Select Settings
3. Select App personalisation
4. Rename plans or services on this screen
- Bug fixes for the pay a bill screen.
Ratings and Reviews
Fix this app already!
*Edit - Olivia did attempt to help which was appreciated, I ended up switching to Vodafone on a contract. I never heard back about price matching what Vodafone offered. Moved to 2 stars for the customer service effort made on Olivia’s behalf.
Every time I top up my pre pay account there’s a new issue. Today it was clicking on a top up of a $29 bundle only to see it auto applied a $19 top up that the call centre operator turned on to resolve my last issue. Last issue I received a message after I topped up which took $.20 so it wouldn’t apply the $29 - advice was to top up $30 every time or be on wifi. It’s a $29 bundle not a $30 bundle! There’s a really frustrating delay between topping up and applying the credit. Don’t use your phone until you receive a text message confirming your bundle. After a year of this it’s become quite frustrating.
Developer Response ,
This sounds really frustrating! Please send me and email with your account number to firstname.lastname@example.org so that I can look into this for you.
Thanks, Olivia @ Spark
Honestly always wanted to stick by telecom/ spark but it’s been a crappy experience recently for both me and my sister.
My sister has had an ongoing battle with spark charging her account money she should need to have paid even though she had data available through socialiser. She had to talk to someone on the phone about it and they claimed they couldn’t give her a refund because she couldn’t prove what she was saying even though she could see what was using her data. Honestly I think this is completely false and dishonest. She has spend over 50 on this definitely not impressed.
With my experience two times I have tried to top up the amount I need for my plan because I know they take money out for going on the app otherwise even though it should be free if you have money on it. However both times it has taken out 30$.
This is not to mention almost every time I go on the app it comes up with ‘error’ or something along the lines of. Very disappointing Spark.
Developer Response ,
Sorry to hear about your recent experience, we would love to have a look into this for you and get this all sorted. Please get in touch with us with your details, at email@example.com and pass this on to your sister as well so that we can assist you both and we'll get to the bottom of it. Many thanks, Cheryl @ Spark
I can’t emphasise enough how bad this app and company have been. The app is useless, on one occasion I paid my bill through the app the app then crashed and charged me twice for the bill I then had to dispute this with my bank ANZ as Spark we’re only claiming to have taken one payment even though my bank account said otherwise, I had to wait a month for ANZ to recover my money. On another occasion I paid through the app and the money left my account but the app did not update and said I still owed money , went into the Spark store where they said they’ve received payment and the app would update, it didn’t and I got charged again for my bill and a late payment (which I didn’t pay), a long with these 90% of he people I have dealt with in person or over the phone have been of little help unfortunately, I’ve cancelled all my contracts with Spark and will be using Vodafone from now on, can’t warn you enough about this incompetent company.
Developer Response ,
We’re sorry that you’ve not had a great experience using the Spark App, we’re keen to investigate this further.
If you’re still experiencing issues, send us an email to firstname.lastname@example.org with your details and we’ll look into this for you.
Thanks – Olivia@Spark
Up to six family members will be able to use this app with Family Sharing enabled.