Spark NZ 4+

Data and mobile plan payment scheme

The app was good until the latest version. Now for some reason every couple months my data rollover or any data left gets canceled a week before the next plan payment is overdue. Same thing happened this week but it’s even worse now I’ve gotta wait 2 weeks for my next payment even though the online spark login says I have rollover data but the app says otherwise. I’ve already called in and no one! at Spark could help solve the problem I kept getting changed from call operators. which is really annoying I’ve been with Spark for a long time and all of a sudden prices go up on Mobile plans and service quality gets trash. Am assuming this is Spark’s new scheme on getting their customers to pay their mobile plans before they’re overdue or the new spark App has a poor service avoiding calls from customers as much as possible.

Developer Response ,

Hi there :) That definitely doesn't sound right - please pop a message through to us via the Help option in the app menu - we're available 24 hours. Cheers, Claire @ Spark

My Spark App

I haven’t been able to access the My Spark app for about 3 months now, maybe longer, I just thought I’d forgotten my password and credentials to log in. When I call Spark they tell me there’s a problem with the App but no one can tell me what the expected fix date is or where I can get the information I need. The last time I called they blamed it on Cyclone Gabrielle. I am at the end of my tether trying to find out when the issue will be fixed, no one is available at weekends when I am not working, I am going round in circles….perhaps I ll go elsewhere for my services? Would seem to be the easier option sadly….come on Spark, what’s going on?

Developer Response ,

Afternoon, I'm sorry to hear you're having difficulties accessing the app. Please send us a message on https://www.spark.co.nz/message-us or on Facebook and we'll be happy to investigate this for you. Cheers, Richard @ Spark.

App has been downgraded

I have a shared plan and I am the main account holder yet in the app my wife’s number account details appear first. This was annoying as you’d expect your own as the acct holder to be first. I bought extra data and wasn’t aware I’d bought it as I had no confirmation to me. It was because I used the first account details which was not my own. Then I ended up with more data that I wanted after having to call spark to find out what happened. I see they/you still haven’t fixed the BUG in your app. The old version was better but even that had issues. You’d think with such a simple app you could get it to work properly and logically. Did anyone test the app? They should be fired. It doesn’t work well and the information it now shows about renewal is confusing