PalawanPay

Name: PalawanPay
Rating: 4 (4531 reviews)
Author: Palawan Pawnshop

PalawanPay digital e-wallet

Only for iPhone

Free

4.5k Ratings
Ages

4+
Years
Category

Finance
Developer

Palawan Pawnshop
Language

EN
English
Size

167.4
MB

iPhone

PalawanPay PalawanPay is the digital e-wallet from the most trusted pawnshop, Palawan Pawnshop, and the leading over-the-counter remittance brand, Palawan Express Pera Padala. Now, it’s more convenient and affordable to send money, pay bills, buy load, buy gold and jewelry, and even renew your pawns! Download your second wallet now — PalawanPay!

Ratings & Reviews

4.0

out of 5

4.5k Ratings

Great for padala, but needs improvements for people onboarded online fully
20/12/2025

las0001
Palawan has great reach as I have used its padala services to send money to the province. I think among ewallets, this is a great differentiator especially since a lot of remain unbanked and financing other ewallets rack up a ton of fees for the sender and receiver. However, the app is quite hard to use if you are a user who was fully onboarded online. I am not aware of the fees and there is no indicator of it before you reach the final step of the padala process. It only says “applicable” or something like that. The ewallet’s account number is also hard to confirm. GCash uses the 09 format and being the ewallet leader right now, a lot of people might think that most ewallets would work like this. PalawanPay uses the 639 format and that should be clearly indicated somewhere, especially in the help center. I think there’s vagueness in how it’s presented in the profile page. The profile is also a bit hard to find, where most apps put it in the rightmost tab on the bottom menu.I think these could be improved easily. I hope they continue to improve as Palawan has great potential in the Philippines.

Developer Response
Hello Suki! Thank you for your feedback. We are currently working on improvements to enhance your experience. If you need further assistance, please reach out to our Customer Service through the following channels: Hotline: 0919 058 0588, Facebook/Messenger: PalawanPayPH, Email: help@palawanpay.com and Website: www.palawanpay.com. Thank you, Suki!
Great for padala, but needs improvements for people onboarded online fully
20/12/2025

las0001

Palawan has great reach as I have used its padala services to send money to the province. I think among ewallets, this is a great differentiator especially since a lot of remain unbanked and financing other ewallets rack up a ton of fees for the sender and receiver. However, the app is quite hard to use if you are a user who was fully onboarded online. I am not aware of the fees and there is no indicator of it before you reach the final step of the padala process. It only says “applicable” or something like that. The ewallet’s account number is also hard to confirm. GCash uses the 09 format and being the ewallet leader right now, a lot of people might think that most ewallets would work like this. PalawanPay uses the 639 format and that should be clearly indicated somewhere, especially in the help center. I think there’s vagueness in how it’s presented in the profile page. The profile is also a bit hard to find, where most apps put it in the rightmost tab on the bottom menu.I think these could be improved easily. I hope they continue to improve as Palawan has great potential in the Philippines.
Developer Response 6 Jan
Hello Suki! Thank you for your feedback. We are currently working on improvements to enhance your experience. If you need further assistance, please reach out to our Customer Service through the following channels: Hotline: 0919 058 0588, Facebook/Messenger: PalawanPayPH, Email: help@palawanpay.com and Website: www.palawanpay.com. Thank you, Suki!
FOR DEVELOPER: PAY ATTENTION TO THIS; GIVING THIS A SECOND CHANCE
03/06/2024

Adios’negrense
This app provides convenience. Its fees are cheap for both cash out and cash in transactions.Biggest problem is it lags, its slow and does not launch all the way. It has always been a problem to me. I even contacted their customer support and was really helpful for giving steps on how to manage the problem yet it doesn’t solve it. You try to turn off your phone, same three things happen. You uninstall and install it again, same three things happen. Even placed this app on automatic update and still it doesn’t solve the problem. Does it ever get to your attention for the developers about this problem? Or your just sitting around waiting for your wages? Just hope the bosses could see this kind of reviews because its for the betterment of the app. Just a simple check of balance and i cannot do it because the app wont open.

Developer Response
Hi Suki, thank you for raising! We're very sorry to hear about that. Your feedback is important to us. We are actively working to address these errors to improve your experience. We really understand your concern. However, we need your specific details such as: mobile device, device brand and android/iOS version. For further assistance you may reach out again to our Customer Service for assistance at the following channels: Hotline: 0919 058 0588 Facebook/ Messenger: PalawanPayPH Email: help@palawanpay.com Website: www.palawanpay.com. Rest assured that we will doing our best to resolve your concern. Maraming Salamat!
FOR DEVELOPER: PAY ATTENTION TO THIS; GIVING THIS A SECOND CHANCE
03/06/2024

Adios’negrense

This app provides convenience. Its fees are cheap for both cash out and cash in transactions.Biggest problem is it lags, its slow and does not launch all the way. It has always been a problem to me. I even contacted their customer support and was really helpful for giving steps on how to manage the problem yet it doesn’t solve it. You try to turn off your phone, same three things happen. You uninstall and install it again, same three things happen. Even placed this app on automatic update and still it doesn’t solve the problem. Does it ever get to your attention for the developers about this problem? Or your just sitting around waiting for your wages? Just hope the bosses could see this kind of reviews because its for the betterment of the app. Just a simple check of balance and i cannot do it because the app wont open.
Developer Response 05/06/2024
Hi Suki, thank you for raising! We're very sorry to hear about that. Your feedback is important to us. We are actively working to address these errors to improve your experience. We really understand your concern. However, we need your specific details such as: mobile device, device brand and android/iOS version. For further assistance you may reach out again to our Customer Service for assistance at the following channels: Hotline: 0919 058 0588 Facebook/ Messenger: PalawanPayPH Email: help@palawanpay.com Website: www.palawanpay.com. Rest assured that we will doing our best to resolve your concern. Maraming Salamat!
QRPH not available to all stores- BE AWARE
12/12/2023

🙄N
I had a terrible experience with QRPH. It happened in May 2023, but as of December 2023, there has been no improvement. The resolution of the problem has been incredibly slow, which frustrates me every time I'm informed that it will be coordinated with the store where I scanned, only to be told at the store to follow up with PalawanPay. Though they had a great customer service personnel I personally disappointed with the app just saying. I will not use again the QR features not unless it will be ok in the future. Thank you.

Developer Response
Hi Suki, maraming salamat sa iyong feedback. Patuloy nating pinagbubuti upang mas maging maganda pa ang inyong customer experience sa PalawanPay. Nais naming makatulong sa anumang issue na iyong na experience. Maaari mo kaming ma-contact sa:Hotline: 09190580588Facebook/Messenger: PalawanPayPHEmail: help@palawanpay.comWebsite: www.palawanpay.com
QRPH not available to all stores- BE AWARE
12/12/2023

🙄N

I had a terrible experience with QRPH. It happened in May 2023, but as of December 2023, there has been no improvement. The resolution of the problem has been incredibly slow, which frustrates me every time I'm informed that it will be coordinated with the store where I scanned, only to be told at the store to follow up with PalawanPay. Though they had a great customer service personnel I personally disappointed with the app just saying. I will not use again the QR features not unless it will be ok in the future. Thank you.
Developer Response 18/12/2023
Hi Suki, maraming salamat sa iyong feedback. Patuloy nating pinagbubuti upang mas maging maganda pa ang inyong customer experience sa PalawanPay. Nais naming makatulong sa anumang issue na iyong na experience. Maaari mo kaming ma-contact sa:Hotline: 09190580588Facebook/Messenger: PalawanPayPHEmail: help@palawanpay.comWebsite: www.palawanpay.com
Update issue is horrible, icant update
30/07/2023

Philip asawanijane
My phone is iPhone 6S+ and I can’t update to your latest iOS version and icant open my Palawan App, hoping we cant still use this app even we stay on our 15.7.8 version, I really love this app and im using and trusting this app for almost a year, but i have no choice but to stop using this because of this update issue! Hoping you can fix this! Thanks

Developer Response
Hi Philip. Good News, Suki! We just released a new app version available in the app store that allows iOS 15 which supports iPhone 6 and later models. You may now download in the app store for a more seamless experience. Thank you!
Update issue is horrible, icant update
30/07/2023

Philip asawanijane

My phone is iPhone 6S+ and I can’t update to your latest iOS version and icant open my Palawan App, hoping we cant still use this app even we stay on our 15.7.8 version, I really love this app and im using and trusting this app for almost a year, but i have no choice but to stop using this because of this update issue! Hoping you can fix this! Thanks
Developer Response 17/04/2024
Hi Philip. Good News, Suki! We just released a new app version available in the app store that allows iOS 15 which supports iPhone 6 and later models. You may now download in the app store for a more seamless experience. Thank you!

Hello mga Suki! Tuloy-tuloy pa rin ang ibang system improvements at pag ayos ng minor bugs para sa mas maganda at mabilis na app performance.

Version 1.0.4854406 17 Apr

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Usage Data
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: PPS-PEPP Financial Services Corporation
Size: 167.4 MB
Category: Finance
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Infrequent
Contests

Contains
Advertising

Developer Website

Privacy Policy

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PalawanPay

Ratings & Reviews

Great for padala, but needs improvements for people onboarded online fully

FOR DEVELOPER: PAY ATTENTION TO THIS; GIVING THIS A SECOND CHANCE

QRPH not available to all stores- BE AWARE

Update issue is horrible, icant update

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by Palawan Pawnshop

PalawanPay Money Shop

You Might Also Like

Salmon

Cashalo - Cash Loan and Credit

SAVii

RCBC DiskarTech Savings

MySSS

Mega Peso-PesoCash&Lending App

GCash

HSBC Philippines

Bill Organizer Budget Planner