At ShopSM, we want to make your everyday shopping feel super. We’ve put together just the right essentials from The SM Store so they’re available for you anytime, anywhere.

What’s New

Version 3.3.2

* Improved address form
* Improved UI experience
* Fixed an error encountered during checkout
* Other minor bug fixes and enhancements

Ratings and Reviews

3.1 out of 5
140 Ratings

140 Ratings

wigiela ,

Stocks are not updated+ Pick-up option takes too long to be processed.

It’s such a hassle to have the order cancelled especially when you paid it online because it would take too long again to have it refunded. Hope they could update their system regularly so we don’t order out of stock items.
I chose the pick-up option because i thought it would be faster. It’s still too long. Their customer service is also slow in giving me an update about my order.

Developer Response ,

Hi wigiela, we are sorry that you faced an issue. We appreciate your feedback and we'll make sure to take note of it for future improvements. For order concerns, please send us a note at so that we can further assist you.

Instagrammer0611 ,

Needs A LOT of Improvement

1. Stocks are not updated real time - it is disappointing to be informed after payment that my order cannot be fulfilled because it is out of stock.
2. After the last update, I cannot see where to track my order. The bottom banner diaappeared.
3. Click & Collect option is not working, why?
4. Delivery times stated is not followed.

Developer Response ,

Thank you for the feedback. We’ll take note of this for future updates.

Due to MECQ, our Click and Collect service is currently suspended until further notice. Kindly bear with us as we are also currently operating at a limited capacity and are following strict government guidelines for the duration of the MECQ. We thank you in advance for your patience and understanding.

Rest assured, all orders will be delivered while making sure that they are up to par with our safety standards.

Hateyouapp ,

Stop and fix first

The only thing working is sign up and log in.
The categories became blank after crashing and needing to log in. This made navigation so difficult. I actually have to search items vs being able to skim through a specific category.
The app keeps crashing - in a span of a few min (maybe 15 min or so), it crashed 3 times - need to access again.
At check out using gcash - i got up to placing the OTP, then nothing. No message. Just frozen page. There was no message on success or failed transaction. No amt debited but cart emptied out.
It wasn’t pleasant to use - quite stressful. Deleting this app for now.

Developer Response ,

Hi Hateyouapp, we are sorry that you faced an issue. We appreciate your feedback and we'll make sure to take note of it for future improvements. In the meantime, please ensure that the app is on its latest version for better experience.

App Privacy

The developer, SM Retail, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Search History
  • Identifiers
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Search History
  • Identifiers
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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