ShopSM

Name: ShopSM
Rating: 2.7 (464 reviews)
Author: SM Retail, Inc.

Shop SM App

Free · Designed for iPad

464 Ratings
Ages

4+
Years
Category

Shopping
Developer

SM Retail, Inc.
Language

EN
English
Size

69.7
MB

SM 24/7 with ShopSM! Enjoy aweSM deals on your SM Markets essentials. Check out our selection of all-time favorites you love and trust today and earn SMAC points with every purchase! A Convenient Way to Shop We want to make your everyday shopping aweSM by making sure you have a hassle-free experience. Skip the long lines and the multiple travel expenses! Order through our app from the safety and comfort of your homes and have all your essentials delivered straight to your doorstep in no time. Same-Day Grocery Delivery Convenient grocery shopping is now just a click away! SM Markets has an extensive selection of fresh ingredients, pantry staples, snacks, international grocery items, and affordable SM Bonus essentials. You can even choose to pick up your orders in-store. 100% Guaranteed Authentic Items ShopSM brings you the SM experience anytime, anywhere. We carry only 100% guaranteed authentic items from your all-time favorite brands! Earn SMAC Points Make your online shopping experience more rewarding with SMAC. Earn points with every checkout at ShopSM and enjoy access to exclusive member discounts, promos, freebies, and more. Exclusive Offers Enjoy special offers exclusively on ShopSM. Save up on your purchases with our promotions and daily discounts you wouldn’t want to miss out on! Buyer Guarantee Shop worry-free. Reach us through email, app, and Messenger chat for any concerns. Secure Payment We’ve got tons of payment options: Cash On Delivery, debit or credit card, GCash, Maya, or GrabPay! More to Discover The ShopSM app is designed to be easy and simple to use. Enjoy multiple features that enhance your shopping experience such as quick logins through Facebook and Google, and push notifications to inform you of our upcoming promos. You’re only a few taps away from shopping for the best deals!

Ratings & Reviews

2.7

out of 5

464 Ratings

Stocks are not updated+ Pick-up option takes too long to be processed.
30/06/2020

wigiela
It’s such a hassle to have the order cancelled especially when you paid it online because it would take too long again to have it refunded. Hope they could update their system regularly so we don’t order out of stock items. I chose the pick-up option because i thought it would be faster. It’s still too long. Their customer service is also slow in giving me an update about my order.

Developer Response
Hi wigiela, we are sorry that you faced an issue. We appreciate your feedback and we'll make sure to take note of it for future improvements. For order concerns, please send us a note at hello@shopsm.com so that we can further assist you.
Stocks are not updated+ Pick-up option takes too long to be processed.
30/06/2020

wigiela

It’s such a hassle to have the order cancelled especially when you paid it online because it would take too long again to have it refunded. Hope they could update their system regularly so we don’t order out of stock items. I chose the pick-up option because i thought it would be faster. It’s still too long. Their customer service is also slow in giving me an update about my order.
Developer Response 08/07/2021
Hi wigiela, we are sorry that you faced an issue. We appreciate your feedback and we'll make sure to take note of it for future improvements. For order concerns, please send us a note at hello@shopsm.com so that we can further assist you.
Hassle to order here
19/12/2022

zyrelf
So recently, I downloaded this app and ordered a baby carrier. It was available kasi naklagay add to cart, kasi kung hindi available dapat hindi na pwedeng ma-add to cart yun di ba? Ganon sa grab and shopee eh, updated ang items. Same day, Dec 18, i checked out my item and paid thru gcash. I'm a fan of online shopping kasi I don't want to go out na, daming tao eh. So kampante na bilang SM ito, everything will go well.So ok, sabi it will be delivered by dec 21 to 23 so and so.And then, I received an email from them, at sabi sa email, sorry daw wala nang stocks at yung 2,400++ kong ibinayad ay maibabalik aftet 3 to 4 weeks?! Wow!!!! Unbelievable! Someone in your online shop management should look into this. Bad service, very wrong! Hindi kasalanan ng customer na hindi updated ang stocks niyo, lalong mali na 3 to 4 weeks ang balik ng ibinayad ko. Ang dali lang ng system na yan dapat. Learn from Grab and Shopee!

Developer Response
Hi, Apologies on the inconvenience. Please share the details of your issue at hello@shopsm.com so that we can look into it & assist you in the best possible way.
Hassle to order here
19/12/2022

zyrelf

So recently, I downloaded this app and ordered a baby carrier. It was available kasi naklagay add to cart, kasi kung hindi available dapat hindi na pwedeng ma-add to cart yun di ba? Ganon sa grab and shopee eh, updated ang items. Same day, Dec 18, i checked out my item and paid thru gcash. I'm a fan of online shopping kasi I don't want to go out na, daming tao eh. So kampante na bilang SM ito, everything will go well.So ok, sabi it will be delivered by dec 21 to 23 so and so.And then, I received an email from them, at sabi sa email, sorry daw wala nang stocks at yung 2,400++ kong ibinayad ay maibabalik aftet 3 to 4 weeks?! Wow!!!! Unbelievable! Someone in your online shop management should look into this. Bad service, very wrong! Hindi kasalanan ng customer na hindi updated ang stocks niyo, lalong mali na 3 to 4 weeks ang balik ng ibinayad ko. Ang dali lang ng system na yan dapat. Learn from Grab and Shopee!
Developer Response 22/12/2022
Hi, Apologies on the inconvenience. Please share the details of your issue at hello@shopsm.com so that we can look into it & assist you in the best possible way.
Poor Customer Service
05/11/2023

naicaxx
I am an avid user of this app for my grocery needs and I’ve been patient even though their staff got my order wrong for 3-4 times. When I first used this app it was seamless, but for sometime now their service sucked.I placed an order today around 2 AM for a scheduled delivery at 9-11 AM, the staff reached out at 8:30ish and said my order will be a little bit late because they’re having some issues with the system. Fast forward it’s 6 PM now and I called the staff in the branch I chose and they were not yet done resolving the issue. I am at my wits end, some of the stuff from this purchase was supposed to be our lunch and dinner but that’s impossible now. They promised to have it delivered by 7:15, we’ll see by then.Improve your customer service handling. But what can I expect from a huge company like you? I bet you wouldn’t even address this one. This is just a micro issue for you to handle, ain’t that right? PS: i even took a screenshot of my scheduled delivery as a supporting evidence that they were not able to deliver my order on time
Poor Customer Service
05/11/2023

naicaxx

I am an avid user of this app for my grocery needs and I’ve been patient even though their staff got my order wrong for 3-4 times. When I first used this app it was seamless, but for sometime now their service sucked.I placed an order today around 2 AM for a scheduled delivery at 9-11 AM, the staff reached out at 8:30ish and said my order will be a little bit late because they’re having some issues with the system. Fast forward it’s 6 PM now and I called the staff in the branch I chose and they were not yet done resolving the issue. I am at my wits end, some of the stuff from this purchase was supposed to be our lunch and dinner but that’s impossible now. They promised to have it delivered by 7:15, we’ll see by then.Improve your customer service handling. But what can I expect from a huge company like you? I bet you wouldn’t even address this one. This is just a micro issue for you to handle, ain’t that right? PS: i even took a screenshot of my scheduled delivery as a supporting evidence that they were not able to deliver my order on time
App keeps crashing and stocks are not updated
27/01/2022

Ghetto_gurl
This app is really helpful especially this time of pandemic but some issues with the app need to be resolved. Please update stocks because items are available in the actual store but not in your app. I actually choose to shop online for a reason so please prioritize solution to this issue. Also, the app keeps crashing. Time is wasted in re-opening the app and starting my items search again and again.
App keeps crashing and stocks are not updated
27/01/2022

Ghetto_gurl

This app is really helpful especially this time of pandemic but some issues with the app need to be resolved. Please update stocks because items are available in the actual store but not in your app. I actually choose to shop online for a reason so please prioritize solution to this issue. Also, the app keeps crashing. Time is wasted in re-opening the app and starting my items search again and again.

* Performance improvements to ensure a faster and smoother user experience. * Resolved various issues that may have caused slowdowns or delays on certain devices. * Bug fixes and optimizations to enhance overall app stability and reliability. We’re continuously working to improve your experience. Let us know your feedback!

Version 5.9.1

11 Nov

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Search History
- Identifiers
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Search History
- Identifiers
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

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Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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Ratings & Reviews

What’s New

Version 5.9.1

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

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