Watsons Philippines 4+

Improve contact us

I had an issue with my order so I tried to contact Watsons through the Enquiry option. I was glad that my information was auto-populated so I don’t have to fill out the forms. I only need to enter my concern in the Comment field. However, when I was submitting the ticket, the app did not allow me as they are asking me to enter an English name. My name was already entered as it was auto-populated and it was already grayed out. How in the world would I be able to enter it?! And what English name is the app talking about? I am Filipino and I am sure that my name can be spelled in English. Is this app exclusively for English people only when it clearly says Watsons PH? I believe PH stands for the Philippines. Please improve your feedback and support options of the app. It should allow us to conveniently create support tickets to file complaints and send concerns regarding orders. Please keep it interactive as well. Perhaps a chat support option would also be more convenient for users. There are many apps who have been utilizing chat support as an option for feedback and concerns. Kindly consider that option.

Scam promo and awful customer service

I am really disappointed with Watsons' online service. It's useless and upsetting. I bought an item that is said to be buy 1 take 1. The quantity to be received should be 2 as seen in the summary before confirming the order and on the paper inside the delivered box. But unfortunately, I only received 1.

I immediately contacted the customer service by sending an email on their website and they respond very quick which is a good thing. But before I give their demands (details and some photos of evidence), they sent another email stating that the ticket has been closed! The email said that their due time of waiting for your response is 48 hrs so I have more than 24 hours. I still send the email -- despite the said confusing notification -- but never got another reply.

I follow up by sending another email from their website, asking them nicely and didn't let my emotions be on the way. But lo and behold, no response.

No urgency

I ordered meds using your online app, the delivery for the meds is 4-7days after? But i was informed after check out so I didn’t have the option not to push through with the order. How can Watson’s app not find the urgency of ordering the meds? This is not like soap or lotion. MEDICINES ARE TO BE TREATED WITH URGENCY. So the app should have a separate system for ordered meds and should be delivered at the latest the next day. Or there should be an info re date of delivery so the client can opt NOT TO PUSH THROUGH WITH THE ORDER. Your refund takes 7-15days? What kind of system do you have? 1960s? You should be at par with other online apps. Refunds take 1-2days, or sometimes automatic! This is so frustrating, I DO NOT ENDORSE THIS APP TO ANYONE specially you are catering to sick people, you should at least have the decency to inform the client that you will be able to deliver the meds 4-7 days after so that WE CAN DECIDE NOT TO PUSH THROUGH. I hope Watson’s can contact me re this. Because my frustration is up to the skies! If you cannot deliver meds asap, you should remove this from your app, medicines are urgent needs, no sick person can wait 4-7days for the delivery of meds. How can you not realize that?

Developer Response ,

Hi Doc Ikay, we're really appreciate your time to write your review. We valued your feedback and I'll make sure to pass your thoughts to our product team for consideration of our future improvements. Please reach us at https://www.watsons.com.ph/contactUs to enable us to better assist you. Thank you - Cindy