ING HomeBank 4+

Simple , modern and easy to use

ING home bank application is one of the easiest and simplest applications to use for users of any age. It has a modern design but at the same time simple and is structured in categories so that we can more easily find the category of services we need. Another big plus is the fact that we can see our transactions in real time and broken down and we can easily send when we need proof of payments but also the fact that we can download the account statement at any time and for the desired intervals in several forms (excell pdf csv).
So far, I have used the banking applications of 6 banks in Romania, but from all of them I would always choose Hb ING, which I have been using since 2014.
Good job guys 👏👏👏👏👏🧡

Missing functionality

Probably the worst part is that there is no way to report a problem from whin in the app. If you are facing an issue, your only option is to call the call-center because who doesn’t want to spend minutes on hold just to talk to a call-center worker that is not part of the development team of the app and has no way of fixing the issue.
In the past couple of day they have been spamming me on all available contact methods (app notification, email, sms) to update my date. Not only it’s only available from the mobile app, not the desktop website, but it doesn’t work from the app (and yes i check, i have the latest version of the app and no updates available, tried on multiple occasions). The fist page work to fill in the date, but on the second page where address is required, there is no field where city and country can be added in, however it doesn’t allow you to go to the next page because those inexistent fields need to be completed. Which mean i further have to waste my time to physically go to an office to tell someone my data. Really disappointed with this bug and the lack of in app support available.

Developer Response ,

Hi there and thanks for taking the time to reach out to us. We know updating your data can sometimes trigger issues and we're sorry for the headaches this might cause. We're actively working on improving this, we promise. Did you manage to update your data in the end? Also, if you have any other suggestion for a better overall experience in Home'Bank, we're all ears 🧡🦁

Very bad interface

One of the worst app interface for a banking platform. Given the fact that ING praises itself for the tech advancement and the futuristic vibe, the app is excruciatingly painful to use. First of all, it requires a tap for the Face ID scan to activate and almost every time it needs a second scan to proceed. Once logged in, everything feels slow and clunky, almost as an app from the early days of iOS. The interface is off, in the Bazaar section the help button overlaps the phone’s notch (which is a rookie designer mistake, shame on your developers - there is only one iPhone notch to care for). Most of the time it feels like this wasn’t made for touch, but rather for desktop. The buttons are sometimes tiny, sometimes huge, there is inconsistency all over the place, sometimes there is a header, sometimes there isn’t. And the loading times are laughable.
All in all, you should be ashamed as a company for pushing this half-baked joke of an application, given the fact that your are one of the big banks, being super vocal about the integration of technology and design in your Home’Bank services.
Pro tip: just take a look in some of the fintech owned apps, and see how a real banking app should look like. Until then, i can’t recommend this thing you call an app to nobody.