Nana نعناع

Name: Nana نعناع
Rating: 4.4 (187400 reviews)
Author: Nana

Daily groceries at your door

Free · Designed for iPad

187K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Nana
Language

EN
+ 1 More
Size

227.3
MB

Short on time? Running out of groceries and there's no one to get them for you? Craving a meal and can't get the missing ingredients? Movie night in need of snacks? Nana has you covered Download the app and we're on our way Who's Nana? Nana is there when you need it most It's there to support you in your time of need. Need speed? you've got Nana Express, your fastest fix for your daily grocery needs within 15mins Want to order your weekly or monthly groceries? Nana Hyper takes all the hassle away with more than 20,000 products Where are we? Nana is available in Saudia Arabia & Egypt Why Nana? Our shoppers are pros! They hand pick the best products for you Pay the way that suits you most, cash or online Schedule your delivery the way you like, as long as your comfortable All that... in one app *Yes we're one app, but you might sense a little difference in our interface depending on where you live

Ratings & Reviews

4.4

out of 5

187K Ratings

Home Delivery
18/04/2020

Naeem Riyadh
I tried many applications but i found Nana the best one. Just tried it first time and placed order. They have even called me while preparing my orders to avoid any issue. Despite of busy routine for the delivery personnel i have received my order before time and same what i ordered with good quality. I suggested it to all my friends and colleagues and i will suggest to the readers to use this for quick and best service. Trust me they deliver the good items to your door step and with in no time.Thank you team Nana and all who are related to it at stores and delivery team.
Home Delivery
18/04/2020

Naeem Riyadh

I tried many applications but i found Nana the best one. Just tried it first time and placed order. They have even called me while preparing my orders to avoid any issue. Despite of busy routine for the delivery personnel i have received my order before time and same what i ordered with good quality. I suggested it to all my friends and colleagues and i will suggest to the readers to use this for quick and best service. Trust me they deliver the good items to your door step and with in no time.Thank you team Nana and all who are related to it at stores and delivery team.
WORST APP EVER👎😡🤮🤢
29/02/2024

……………..123.
Basically I was doing my order and I had two problems with this app first I was doing my order and then it asked for my location so I put in my location after it calls me and it says it’s in a whole another street 20 minutes from mine and I already paid and boom my money went and we called them and they say we can’t return your order and next time where your location is at🤢after my second problem was is that I ordered at 8 o’clock then it took a long time and kept checking the location. The driver was going laps around the street and not coming to mine.😡 Then we called the driver and he started screaming at us then we closed the phone after we finished calling with him and then I went to charge my phone because it was 0% and then the driver said I came to your house while I was charging my phone and I didn’t check then he sends me a message saying I came and that I called you 2 TIMES he called me two times after he called me. He said your order was cancelled just because he called me two times and I didn’t check. He said your order was cancelled and I got super mad because I ordered 8 o’clock and it was gonna come 10 o’clock there is nothing wrong with the app and the products, the only sing is that they need to change their drivers🤬

Developer Response
هلا سمعنا انك غير راضي عن تجربتك مع نعناع ولأن رضاك أهم شي عندنا ورايك يفرق ، نبي نسمع منك أكثر عشان نحسن تجربتك الجاية ، نرجو منك التواصل معنا من خلال الواتس اب https://wa.me/966920033510 او من خلال البريد الالكتروني cs@nana.sa
WORST APP EVER👎😡🤮🤢
29/02/2024

……………..123.

Basically I was doing my order and I had two problems with this app first I was doing my order and then it asked for my location so I put in my location after it calls me and it says it’s in a whole another street 20 minutes from mine and I already paid and boom my money went and we called them and they say we can’t return your order and next time where your location is at🤢after my second problem was is that I ordered at 8 o’clock then it took a long time and kept checking the location. The driver was going laps around the street and not coming to mine.😡 Then we called the driver and he started screaming at us then we closed the phone after we finished calling with him and then I went to charge my phone because it was 0% and then the driver said I came to your house while I was charging my phone and I didn’t check then he sends me a message saying I came and that I called you 2 TIMES he called me two times after he called me. He said your order was cancelled just because he called me two times and I didn’t check. He said your order was cancelled and I got super mad because I ordered 8 o’clock and it was gonna come 10 o’clock there is nothing wrong with the app and the products, the only sing is that they need to change their drivers🤬
Developer Response 03/03/2024
هلا سمعنا انك غير راضي عن تجربتك مع نعناع ولأن رضاك أهم شي عندنا ورايك يفرق ، نبي نسمع منك أكثر عشان نحسن تجربتك الجاية ، نرجو منك التواصل معنا من خلال الواتس اب https://wa.me/966920033510 او من خلال البريد الالكتروني cs@nana.sa
Dole very men don’t follow health and safety protocols!
22/07/2020

Sana Alhindi
With my last order I have delivery that wasn’t handled according to the ministry’s Health & Safety protocols. When I refused to accept the order which was on the spot. The grocery items were left at my door for two days! When the customer call agent had already confirmed on WhatsApp that I have ever right not to accept the order and she apologized. Then another agent calls me by phone same day in the evening and tells me I have every right to be upset and refuse the order and asked me to follow on WhatsApp to ask for credit or refund of the order I refused to accept. The next day I sent another message saying the items I refused to accept are still at me doorstep, I got a call from “Top Managements employee” telling me that I won’t get a refund nor store credit!!!! She said we will see about the delivery man but you won’t get compensated for this order!!!! Then she asks me “ Is there anything else I can do for you” ?!! This must be the worst customer service I have ever seen. This should not be acceptable at all! It’s a shame that this will be the last time I place an order with Nana

Developer Response
We apologize if the experience was not satisfactory for youWe hope that you provide us with your experience details and information (order number. Mobile number)on emailcs@nana.saSo that we can contact you and processing immediately.
Dole very men don’t follow health and safety protocols!
22/07/2020

Sana Alhindi

With my last order I have delivery that wasn’t handled according to the ministry’s Health & Safety protocols. When I refused to accept the order which was on the spot. The grocery items were left at my door for two days! When the customer call agent had already confirmed on WhatsApp that I have ever right not to accept the order and she apologized. Then another agent calls me by phone same day in the evening and tells me I have every right to be upset and refuse the order and asked me to follow on WhatsApp to ask for credit or refund of the order I refused to accept. The next day I sent another message saying the items I refused to accept are still at me doorstep, I got a call from “Top Managements employee” telling me that I won’t get a refund nor store credit!!!! She said we will see about the delivery man but you won’t get compensated for this order!!!! Then she asks me “ Is there anything else I can do for you” ?!! This must be the worst customer service I have ever seen. This should not be acceptable at all! It’s a shame that this will be the last time I place an order with Nana
Developer Response 17/12/2020
We apologize if the experience was not satisfactory for youWe hope that you provide us with your experience details and information (order number. Mobile number)on emailcs@nana.saSo that we can contact you and processing immediately.
worst app ever
23/04/2022

mad qw
this app is the worst there always late and do nothing to it I always complaint but they never change it + last time I ordered my chips were open and my ice cream too?!! just few days ago I got were I review and get 50 riyals back to me and iv been talking to them about it and all there doing is pushing it to an other day I still haven’t gotten it and all there saying is the same exact reply every time last time all they did is lie To me for money last time using this app it’s trash,one time I added online payment and the link didn’t even work bro? they driver didn’t leave until I payed and we forced me to pay I only had 100 which I needed and he practically forced me to pay with it tried complaining and all I got was we can’t do anything bro?

Developer Response
We apologize if the experience was unsatisfactory for youWe hope that you will provide us with the details of your experience and information (order number, mobile number)on emailcs@nana.saSo that we can communicate with you and address immediately.
worst app ever
23/04/2022

mad qw

this app is the worst there always late and do nothing to it I always complaint but they never change it + last time I ordered my chips were open and my ice cream too?!! just few days ago I got were I review and get 50 riyals back to me and iv been talking to them about it and all there doing is pushing it to an other day I still haven’t gotten it and all there saying is the same exact reply every time last time all they did is lie To me for money last time using this app it’s trash,one time I added online payment and the link didn’t even work bro? they driver didn’t leave until I payed and we forced me to pay I only had 100 which I needed and he practically forced me to pay with it tried complaining and all I got was we can’t do anything bro?
Developer Response 25/04/2022
We apologize if the experience was unsatisfactory for youWe hope that you will provide us with the details of your experience and information (order number, mobile number)on emailcs@nana.saSo that we can communicate with you and address immediately.

Hello! With every update, we work hard to deliver a more enjoyable shopping experience. This update includes significant bug fixes, improvements in user experience, and performance enhancements to ensure a faster and smoother app experience.

Version 37.4.1

19/12/2025

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics