Citibank SG 4+

Here’s a more detailed positive remark:

“I’m truly impressed with Citibank Sg and their commitment to providing an exceptional user experience. Their latest updates, including a sleek and intuitive app design, have made managing my finances even more seamless. One feature I particularly appreciate is the immediate payment updates, which give me real-time insights into my transactions and balances—something that sets them apart from other credit card providers. The app is incredibly user-friendly, with easy navigation and helpful tools to track spending and rewards. Citibank Sg consistently proves they prioritize their customers’ needs, making them a top choice for anyone looking for convenience and reliability!”

Hi 🤦🤦🤦, thank you for sharing your experience with us. Your feedback is important to us and we will use it to continue to improve our Citi Mobile App.

If you think the recent ocbc scam is bad, I’m sure you will never get any help from this app if it happens to Citi. The app looks good, but is terrible in the entire customer journey. Inconsistent in getting to the transactions page, cannot find anywhere in the whole app just to find a due amount to pay for the stupid card. Transactions are slow in reflecting charges made, worse, view all transactions does not work. Did I mention how difficult it is to even go to transactions page? Information within the app appears and disappears at random. Please fire your QC team. Don’t even want to talk about how difficult it is to get to the digital token when I’m logged in. Why does the customer journey requires a user who is already logged into the app to log out just to get to the token feature? Makes completely no sense. Was told I could activate the soft credit card data right after application, in the end I had to wait for the actual credit card to arrive to begin using it. Please hire a professional user journey team to craft the app’s customer journey.

Just to be clear, I do not have anything against Citi nor have I written any reviews for banking app because despite the shortcomings of each bank, I’ve never had a worse experience in using mobile banking app than Citi’s.

Hi BruisedWayne, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4620' so that we can assist you further. We look forward to hearing from you.

The app’s look and feel seems polished. But does it serve its objective? I am not sure if it is the app, the bot, or the backend support. But sending “secured messages” within the app gets one no where … When I was charged a late payment fee for one day late in making my mortgage payment (because I forgot to top up sufficiently), I called for waiver and was directed to the app’s secured messaging. I wrote and wrote, and nothing happened. Replies promised call backs but nothing happened. When I wanted to make partial prepayment of my mortgage, I used the website online form (which promised support / call back within one business day), and I followed up with “secured messaging”. And again all to no avail, zero response. Nada. Zilch. It was not until I invested at least 30 mins making the traditional phone call to the perpetually inundated help line, did I manage to finally establish real contact and got the requisite confirmation. It was telling that the person on the line had no record of my online submission, or of my follow up using the much touted “secured messaging”. There seems to be a disconnect between the front-end customer facing app and the operations support that is necessary to back up Citi’s promises to its consumers. Please help us consumers.

Hi Cheerio999, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4707' so that we can assist you further. We look forward to hearing from you.