shopFarEast

Name: shopFarEast
Rating: 4.6 (2649 reviews)
Author: Far East Organization

Far East Malls Rewards

Only for iPhone

Free

2.6K Ratings
Ages

16+
Years
Category

Shopping
Developer

Far East Organization
Language

EN
English
Size

45.6
MB

iPhone

shopFarEast offers you the latest deals and rewards from participating Far East Malls at your fingertips. Earn SFE$ (shopFarEast dollars) when you spend and be rewarded with Far East Malls e-Vouchers, staycations and more! Download to enjoy: • 1% cashback in SFE$ • Earn SFE$ instantly by uploading receipts • One wallet to access your SFE$, deals, and e-Vouchers • Get members exclusive deals and promotions • Attractive staycation rewards • Purchase Far East Malls e-Vouchers in-app For more information, visit: www.fareastmalls.com.sg

Ratings & Reviews

4.6

out of 5

2.6K Ratings

Worst Customer Support
20/10/2023

Dudeehdudeehdu
I’m a big spender in Far East mall and they claimed that I’m made multiple fraudulent transactions to be redeemed as points, insinuating that I’m using other people’s receipts. When I asked for clarification, the team just banned my account without asking what happened first, nor address past instances where due to their “fast support”, my receipts were rejected. I tried calling the concierge , and was just told to wait for the backend team to reply. What kind of service is this ??
Worst Customer Support
20/10/2023

Dudeehdudeehdu

I’m a big spender in Far East mall and they claimed that I’m made multiple fraudulent transactions to be redeemed as points, insinuating that I’m using other people’s receipts. When I asked for clarification, the team just banned my account without asking what happened first, nor address past instances where due to their “fast support”, my receipts were rejected. I tried calling the concierge , and was just told to wait for the backend team to reply. What kind of service is this ??
App is not working
24 Feb

pokoyoeinstein
After submitting receipts for months, suddenly was unable to log into the app. Unable to log into even after resetting passwords many times. The interface clearly has a bug. Reported issue to help desk, which took 6 days to tell me my email address and mobile number registered. without clear explanation of the issue, instructed me to fill in a form, which i did. Helpdesk took 2 days to revert that there’s no change to my info and asked what change i need to make. So apparently what I filled up was a change of information request form. Helpdesk has no records/ info on the issues the user if facing? How many teams do i have to talk to in order resolve a simple log in issue? It’s a no help desk and i see no point in painfully submitting receipts to accumulate points that cannot be use anymore. To save anyone from the trouble, please don’t waste your time in this app.
App is not working
24 Feb

pokoyoeinstein

After submitting receipts for months, suddenly was unable to log into the app. Unable to log into even after resetting passwords many times. The interface clearly has a bug. Reported issue to help desk, which took 6 days to tell me my email address and mobile number registered. without clear explanation of the issue, instructed me to fill in a form, which i did. Helpdesk took 2 days to revert that there’s no change to my info and asked what change i need to make. So apparently what I filled up was a change of information request form. Helpdesk has no records/ info on the issues the user if facing? How many teams do i have to talk to in order resolve a simple log in issue? It’s a no help desk and i see no point in painfully submitting receipts to accumulate points that cannot be use anymore. To save anyone from the trouble, please don’t waste your time in this app.
Your new app is crappy
30/08/2022

yourveryupsetmember
After updating to the new app, I cannot access my 2 e-voucher expiring August 31, 2022. How crappy can it gets. 🤦🏻‍♀️🤦🏻‍♀️ I updated and logged in to the new app on August 30, 2022. Thereafter, I was asked to select 3 or more category of interests. However, once I clicked on save after selecting, it says “Oops! Something went wrong, please try again or contact us for assistance” After submitting my enquiry on the error, I received an email saying “We’ve got your message and our team is working tirelessly to reply, but do give us up to 5 working days to revert.” 5 working days?!?! What the hack!! By the time your team reach out to me, my 2 e-voucher would have been expired already!! 😰😰 I seriously think you need to upgrade your Tech team.

Developer Response
We apologise for the issues you face and the inconvenience caused. This issue has been resolved. Our app requires iOS 11 and above to function, do ensure your phone's operating system is updated to the latest version. If you're still having issues with the app, please get in touch with us via the ‘Contact Us’ form and we will assist from there.
Your new app is crappy
30/08/2022

yourveryupsetmember

After updating to the new app, I cannot access my 2 e-voucher expiring August 31, 2022. How crappy can it gets. 🤦🏻‍♀️🤦🏻‍♀️ I updated and logged in to the new app on August 30, 2022. Thereafter, I was asked to select 3 or more category of interests. However, once I clicked on save after selecting, it says “Oops! Something went wrong, please try again or contact us for assistance” After submitting my enquiry on the error, I received an email saying “We’ve got your message and our team is working tirelessly to reply, but do give us up to 5 working days to revert.” 5 working days?!?! What the hack!! By the time your team reach out to me, my 2 e-voucher would have been expired already!! 😰😰 I seriously think you need to upgrade your Tech team.
Developer Response 19/09/2022
We apologise for the issues you face and the inconvenience caused. This issue has been resolved. Our app requires iOS 11 and above to function, do ensure your phone's operating system is updated to the latest version. If you're still having issues with the app, please get in touch with us via the ‘Contact Us’ form and we will assist from there.
Better Interface and faster receipt approval
19/07/2022

witzca
Convenient to use with more information on the homepage compared to the previous version. Can now purchase mall vouchers without going down to concierge. Informative how to guide on how to navigate through the app.
Better Interface and faster receipt approval
19/07/2022

witzca

Convenient to use with more information on the homepage compared to the previous version. Can now purchase mall vouchers without going down to concierge. Informative how to guide on how to navigate through the app.

We update as often as possible to make it faster and more reliable for you.

Version 1.31

15 Dec

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Usage Data
- Diagnostics