YouTrip 4+

Good and reliable card to use overseas

1. Youtrip offers good Google exchange rates when used to purchase goods in foreign currency both online and at physical stores. Much better than credit card as no currency conversion charge. I have used it in Taiwan, Vietnam and Malaysia. The card offered excellent exchange rates, even better than local money changers.
2.The exchange rate is shown instantaneously on the app as contrast to the banks which only release the info a few days later.
3. However, the customer service hotline (phone and email) is not very prompt in responding to queries so u need to be patient in case you need to check on your transactions.
I have one incidence where the merchant in Taipei airport charged me twice for the same transaction but it turned out the 1st transaction was reversed a week later. Youtrip took almost the same time to answer my queries. During that one week, my money waa held up by the processing center (mastercard) so i was unable to spend it. I had to top up to continue using the card.
Nevertheless, Youtrip is still very reliable and smart way of spending overseas or on foreign website. I will continue to use it for future trips.

Processing Time is too long

TLDR; better to opt for another remittance service if you are urgent. Processing time takes more than 1 month instead of the advertised 7-12 days. Will update the exact ETA once I got the card. They also don’t provide any form of update for your application status. 1 out of 10.

Applied for YouTrip service on 4th of March. Within the app, it is stated that the processing time will take 7-12 working days, but since then I have never gotten any updates in any form. Called the customer service twice, and they said they will urge the internal team to be faster, but to this date, I still didn’t receive any kind of communication or follow up calls regarding on the application status and I have no clues on when my card is going to arrive. Checked on other reviews, and it seems like it is a chronic problem that has been happening to a lot of the users. This implies that YouTrip doesn’t seem to focus on this issue and the customers can only pray that one day the card will miraculously appear in their mailbox.

Understand that the processing time might take longer than expected, but falsely advertising and overestimating your ETA by such a huge margin without any form of update despite 2 times of calling your customer service is not right. I could have applied for another similar remittance service had I known it will take more than 1 month for the application to be feedback to me as I have an upcoming trip in 10 days.

Developer Response ,

Hi Tze Jian, we appreciate that you took the time out to leave us a review. we hear you and are sorry that you are feeling that way. Your valuable feedback is instrumental in enhancing our service for all our customers. Please be assured that we will share your feedback with our teams to implement necessary improvements in our processes. If you are still facing issues, kindly drop us an email at customer@you.co so that our relevant team can assist and guide you further. Thank you!

Change the ATM withdrawal fee back to $5 per withdrawal, not 2% of the withdrawl amount

Update (Sept 2023): I want to give YouTrip a 1-star rating again but noticed I already did. I am giving another 1-star rating because they refused to assist when I asked if they can manually register the friend that I referred to YouTrip, because the referral link I sent her did not work.

Original review:

I use YouTrip for receiving money a lot, and it’s been very useful to me. I referred plenty of friends to YouTrip so that they can pay me easily too, and it’s the best card for travellers as you can conveniently pay at any place that accepts credit cards, and they offer the best exchange rates too. I would have given it 5 stars if not for one thing. They recently changed their ATM withdrawal fees from $5 per withdrawal to having the first $400 in a month being able to be withdrawn for free, and charging a 2% fee on subsequent amounts. This is a huge blow for people like me, who would withdraw as much as $10,000 at a time, with my fees going from $5 per withdrawal to $200 a withdrawal. I would rather they make it such that the first $400 per calendar month is free, and a $5 per withdrawal fee will be charged subsequently, or just go back to the old system and charge a $5 fee per withdrawal. I will not change my rating until they address this and change their ATM withdrawal fee system.

Developer Response ,

Hi Mirayie, we appreciate that you took the time out to leave us a review. If you are still facing issues, kindly drop us an email at customer@you.co so that our relevant team can relook into your case and assist you further. Thank you!