I keep not doing additional services on clients because I don’t see them. If someone gets a service with a beard trim add on, for example, I only see the service itself listed, but not the add-on. If I want to see if they do have an add on, then I have to click on their name and it brings me to another page that then has the add-on GRAYED OUT. Between two other neutral colors. This add on does not stand out so therefore it is SO easily and often overlooked, especially when we are busy. They need to make these more obvious because clients shouldn’t have to remind me what services they are getting. It should let me know on the app WAY more easily and should be way more obvious and easy to find! Please fix this!

If this app wasn’t required by my job, I’d never open it. It constantly crashes. I have to CONSTANTLY log back in because it logs me out. Notes cannot be edited and you cannot use proper punctuation. For an app that does so little, it’s endlessly frustrating to use. It’s clunky, it’s slow, it’s completely useless half the time. I’m standing inside the building I work in and it tells me I’m out of my business location. What?! If I could give this app zero stars, I would. I can guarantee the people who gave it five stars were paid to do so or they were the devs of this app. It’s absolute garbage.Editing to add new complaints: when I click “clock in/log in” I get a red bar across the top saying it cannot be completed. I have to crash the app to log in. Also, when I swipe to go to another day, it will either not swipe, or it will half swipe. Sometimes it will actually go backwards. It doesn’t keep you on the same day when you go back into it. If it’s Tuesday, the red bubble at the top on the calendar says it’s Friday the week before. The entire development team needs to be scrapped. Seriously, START OVER! There’s no saving this horrible app. I can’t say it enough. It’s garbage.

Our company switched from MBO to this booking software, and it has been quite the headache. Every time I open the schedule I have to scroll to find my name and it often is at a random time that I’m not working (like 8pm even when it’s currently midday) - the funnel function on the calendar doesn’t do anything, and on the list viewing option I am always having to reselect it throughout the day. I used to be able to see just my schedule with the previous software’s app, and look at it in week mode so I could quickly look through my schedule for openings when rebooking a client. As it is, using the rebook option has me having to check every single day and the times available are not super intuitive (I’m always having to do time math to figure out the ideal times when I have a large chunk of time available). And as someone else said, having a notification when someone books an appointment would be great, as my work does not need the checkin function. Also agree that the design looks like it’s from the 90’s.

This may be ok for a single practitioner, but it’s awful if you have a full team. We are a busy massage therapy spa. First, you cannot compress the screen horizontally to view the entire shift. You have to pan back and forth to see more than 3 therapists. When I contacted their support team, they told me, “Just use the list view.” The list view doesn’t show the day’s shifts in relation to each other, so we can’t easily see how we need to coordinate the floor. So they’re not interested adding functionality. They think their useless List view is sufficient. Second, the Appointments screen doesn’t refresh when a client is checked in. We have a tablet in our break room in the back of the studio that lets us view the Appointments screen to see when our clients check in up front. But it only updates if we manually tap Select Date - Today. So we cannot automatically see when our clients check in. When I called support about this problem, I was told to “enable push notifications on their phones”. What is so hard about providing basic functionality and utility in your app? Don’t waste your money with this nonsense when you’ll just be given non-solutions to your problems.