WellVia

Name: WellVia
Rating: 4.8 (1684 reviews)
Author: WellVia

Anytime, Anywhere.

Free

1.7K Ratings
Ages

16+
Years
Category

Medical
Developer

WellVia
Language

EN
English
Size

24.8
MB

WellVia provides virtual healthcare by connecting you to U.S. board certified doctors within minutes wherever you are, at home, work or while traveling. Our doctors are available 24 hours everyday of the year! WHAT CAN WELLVIA DOCTORS TREAT? WellVia doctors can diagnose, recommend treatment, and if medically necessary prescribe medication for many urgent care medical issues such as: - Cold, flu, cough, fever, allergies - Urinary Tract Infections - Pediatric fever, advice or other issues - Vomiting/diarrhea - Possible sinus infections - Rashes / bites / skin problems - Sports Injuries, Athlete’s Foot - Smoking cessation - Heartburn - And more! HOW DOES IT WORK? Request a consult - Activate your account through the mobile app or online and request a consultation with a doctor. Speak with a doctor – a board certified Doctor licensed in the state you are located will reach out to you within minutes. The doctor will discuss your symptoms and recommended treatment. Pick up prescription – If your doctor deems it medically necessary, a prescription will be sent to the pharmacy of your choice.

Ratings & Reviews

4.8

out of 5

1.7K Ratings

GREAT service - give it a try
07/15/2020

J_Oks11
As professional as it gets. Friendly and POLITE customer service reps working as efficiently as I’ve seen to collect necessary info. Smart doctors asking relevant questions during consultation and making sure they are meeting your needs. This service is legitimate and I would highly recommend giving it a shot the next time you need some help from the comfort of your own home. From initial outreach until the time I had the medicine I needed was only 1 hour!! No waiting rooms! No headaches! Great stuff

Developer Response
Thank you so much, we're so glad you enjoyed the WellVia experience!
GREAT service - give it a try
07/15/2020

J_Oks11

As professional as it gets. Friendly and POLITE customer service reps working as efficiently as I’ve seen to collect necessary info. Smart doctors asking relevant questions during consultation and making sure they are meeting your needs. This service is legitimate and I would highly recommend giving it a shot the next time you need some help from the comfort of your own home. From initial outreach until the time I had the medicine I needed was only 1 hour!! No waiting rooms! No headaches! Great stuff
Developer Response 07/16/2020
Thank you so much, we're so glad you enjoyed the WellVia experience!
Needs better process for joining appointments
12/07/2021

CaptainJuiceBox
Update: Thanks for the prompt response WellVia. I wasn’t aware I needed to open the app at the appointment time. This should definitely be more clear when setting up the appointment. Sending push notifications from the app at the appointment time would also be very helpful and would probably cut down on the time your schedulers spend on the phone trying to sync doctors with patients. The design of the app is actually really pretty but the process for connecting with a doctor is garbage. Every time I’ve used the app I have waited at my appointment time for the app to send a push notification that my doctor is ready for my video call. Never a single notification at my appointment time. 15 to 20 minutes later I’ll finally get a non-video phone call. Talked to support and they suggested I log out and log back in again 5 minutes before each appointment. Really??!! Your whole business revolves around a mobile app that makes doctors appointments and it won’t notify me on my device when my appointment is ready? I’m supposed to know to log out and log in again? Get it together WellVia.

Developer Response
Update: Thank you for the feedback, it is truly appreciated! We are currently working to improve this experience and plan to add additional features in the coming weeks.Hey there, sorry for the confusion around joining your video visits. You don't have to wait for a notification to join, at your visit time when you log into the app you will see a button that says 'Join Call' on the dashboard on your scheduled visit, once you press this you will enter the video room with the doctor. If the doctor has not joined yet, you will have a waiting screen and once the doctor joins they will appear on your screen as well. We're sorry for the confusion and hope this helps explain the process better for next time and we will work on making sure this is more clear for users. Have a great day!
Needs better process for joining appointments
12/07/2021

CaptainJuiceBox

Update: Thanks for the prompt response WellVia. I wasn’t aware I needed to open the app at the appointment time. This should definitely be more clear when setting up the appointment. Sending push notifications from the app at the appointment time would also be very helpful and would probably cut down on the time your schedulers spend on the phone trying to sync doctors with patients. The design of the app is actually really pretty but the process for connecting with a doctor is garbage. Every time I’ve used the app I have waited at my appointment time for the app to send a push notification that my doctor is ready for my video call. Never a single notification at my appointment time. 15 to 20 minutes later I’ll finally get a non-video phone call. Talked to support and they suggested I log out and log back in again 5 minutes before each appointment. Really??!! Your whole business revolves around a mobile app that makes doctors appointments and it won’t notify me on my device when my appointment is ready? I’m supposed to know to log out and log in again? Get it together WellVia.
Developer Response 12/09/2021
Update: Thank you for the feedback, it is truly appreciated! We are currently working to improve this experience and plan to add additional features in the coming weeks.Hey there, sorry for the confusion around joining your video visits. You don't have to wait for a notification to join, at your visit time when you log into the app you will see a button that says 'Join Call' on the dashboard on your scheduled visit, once you press this you will enter the video room with the doctor. If the doctor has not joined yet, you will have a waiting screen and once the doctor joins they will appear on your screen as well. We're sorry for the confusion and hope this helps explain the process better for next time and we will work on making sure this is more clear for users. Have a great day!
Physician that would not listen
02/27/2022

Momming&Teaching
It was disheartening to hear that a physician that called me refused to listen or look at my sons past history when making recommendations. Everything was over the counter and after explaining he gets bronchitis and it won’t go away until I take him to the hospital if he doesn’t have an antibiotic she stated “well you should take him to the hospital then because I’m not prescribing that”. I have never been discredited as a mother when discussing my sons Heath. We have used WellVia before and every time got what we needed and he was good to go but this time was not the case. It’s sad my insurance pays 100% for us to use when it’s not beneficial for families. We ended up doing his Kelsey seybold doctor and getting what we needed, but it was not the experience we have had in previous years and the physicians were not well trained in customer service or how to care with compassion and listen to parents when they know their children’s history.

Developer Response
We are very sorry to hear this and would like to learn more about your experience. Please contact our 24/7 Member Services team at 1-855-WellVia(935-5842) at your convenience.
Physician that would not listen
02/27/2022

Momming&Teaching

It was disheartening to hear that a physician that called me refused to listen or look at my sons past history when making recommendations. Everything was over the counter and after explaining he gets bronchitis and it won’t go away until I take him to the hospital if he doesn’t have an antibiotic she stated “well you should take him to the hospital then because I’m not prescribing that”. I have never been discredited as a mother when discussing my sons Heath. We have used WellVia before and every time got what we needed and he was good to go but this time was not the case. It’s sad my insurance pays 100% for us to use when it’s not beneficial for families. We ended up doing his Kelsey seybold doctor and getting what we needed, but it was not the experience we have had in previous years and the physicians were not well trained in customer service or how to care with compassion and listen to parents when they know their children’s history.
Developer Response 02/28/2022
We are very sorry to hear this and would like to learn more about your experience. Please contact our 24/7 Member Services team at 1-855-WellVia(935-5842) at your convenience.
WellVia is great doc not so much
01/30/2022

Mouse2004
It’s said when we have come to a time where the doctors will not listen to the patient. I have never been treated as rudely as I was on my last visit. Once I stated I had not been vaccinated his attitude completely changed. He didn’t listen when I would answer his questions and state I didn’t ask that my question was… and it was the same question and I did answer. He also did not pay attention to my chart to see what I was allergic to even after I stated some of the drugs I am allergic to I got the same response he asked the same question again ad then sent in a proscription I can’t take and when the pharmacy asked them to send something else they said they would and a day later there still hasn’t been something new sent. My request to WellVia would be to make sure this doctor never is assigned to me or my family again!

Developer Response
We are very sorry to hear this and would like to learn more about your experience. Please contact our 24/7 Member Services team at 1-855-WellVia(935-5842) at your convenience.
WellVia is great doc not so much
01/30/2022

Mouse2004

It’s said when we have come to a time where the doctors will not listen to the patient. I have never been treated as rudely as I was on my last visit. Once I stated I had not been vaccinated his attitude completely changed. He didn’t listen when I would answer his questions and state I didn’t ask that my question was… and it was the same question and I did answer. He also did not pay attention to my chart to see what I was allergic to even after I stated some of the drugs I am allergic to I got the same response he asked the same question again ad then sent in a proscription I can’t take and when the pharmacy asked them to send something else they said they would and a day later there still hasn’t been something new sent. My request to WellVia would be to make sure this doctor never is assigned to me or my family again!
Developer Response 02/01/2022
We are very sorry to hear this and would like to learn more about your experience. Please contact our 24/7 Member Services team at 1-855-WellVia(935-5842) at your convenience.

- Updates information about brand transition from Wellvia to Recuro

Version 3.1.9

11/15/2022

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