After transitioning from Zen Planner to MINDBODY, my experience has been overwhelmingly negative, to the point of complete dissatisfaction. Despite the plethora of features boasted by MINDBODY, the platform paradoxically complicates even the most basic tasks, turning routine operations into frustrating challenges. This counterintuitive complexity has been a significant source of disappointment. Compounding the issue, the customer service provided by MINDBODY has been profoundly lacking, falling far short of the supportive and responsive assistance one would expect from a company of its stature. This aspect alone has significantly tarnished my overall perception of the software. Regrettably, my decision to switch to MINDBODY ranks among the poorest I’ve made in a professional context. Despite my grievances, circumstances dictate that I continue using their services for the remainder of the year. However, it’s a decision I look back on with regret. Looking forward, I can only hope that MINDBODY addresses these glaring deficiencies. The competitive landscape in this sector is unforgiving, and should competitors capitalize on these shortcomings, it could spell trouble for MINDBODY’s financial outcomes by the end of 2024. It’s imperative for the company to undertake substantial improvements to remain viable in this fiercely competitive market.

Not only is messenger AI incredibly expensive, but this app is such crap. It doesn’t even open most of the time. I wish MINDBODY would test their software before rolling out new expensive features like this. I doubt their support will even read this review let alone do something about it the poor performance of this app. I’ve been using MINDBODY for years because switching my business to a different platform would be a nightmare. I’ve basically needed to teach myself how to be a computer programmer to operate the bloated and untested software. Unless you’re a senior software engineer and incredibly patient, run as far as you can from MINDBODY and messenger ai. You’re welcome.

Have been very disappointed in upgrading to MIndbody messenger. Not only does the mobile app not work, the website widget hasn’t worked for over 3 months. The worst part is customer service doesn’t even care. They don’t refund you for paying for a broken app. And they mention they have no clue when things will be fixed. I have no choice but to move on to another company.

Was told the bot become intuitive based on the FAQs written. Have found that is not the case, and has created a disaster for my business, because the bot did the opposite of what clients were asking for. Therefore missed new client opportunities and a few clients freak out on me over the new service. Tried to cancel and still have not received a response from anyone, so I’m being charged. I do not recommended, just hire a virtual receptionist.