I have a pinacle jacket the dual power pants the merino hoodie and pants the Costco glove and socks. The socks one of them stopped working and the gloves the same. Thank goodness for Costco awesome customer service I returned it and grabbed a new one right away. Now the pants and parka I grabbed the wrong size and it’s a week and still have no resolution after one week they just replied. Now the app the only thing I struggle with is when I go from cold area to a warm area I would like a quick bottom to place the heated gear to minimum all of them at the same time until I go back to the cold. That would save me battery and all. May be the remote was a better choice after all but I like being able to see my battery power.

I am not techy and had no trouble connecting the socks I bought at Costco. To the people stating their Costco gloves do not sync to the app…they’re not supposed to. There’s a button on the outside top of the glove. Charge the battery and zip it into the glove. Press and hold the button on the glove for about 5 seconds and the glove turns on high (red). A quick press changes the % of heat to yellow-75%, green-50%, blue-25% To turn off, press and hold the button again for about 5 secs. I will say, I am not super happy with the heat the gloves produce, even on high. The palm side of my fingers still get really cold and I frequently have to pull my fingers out and hold my hand in a ball inside the glove.

Charged and used yesterday. They worked great. Charged last night and tried again today. I have tried to get them to work 5 different times today. It says they are connected and working, but there is no heat and they have stayed at 100% battery all day. I completely reset everything to no avail. I am so sad because my husband was so excited to give me this gift and they are turning out to be absolute crap. I’m glad I kept the box and back to the store they go ¯\_(ツ)_/¯ I want to cry because I am cold all the time and I really needed these to work.

As many others have written, this app immediately finds the socks and works flawlessly but does not connect to the gloves. However, the gloves actually have a button on them that you can push so they don’t really need the app which is actually preferred in my opinion. I wish the socks had the same button but I’m guessing since they will go through the wash they didn’t want to risk having them fail because of water damage.