I signed up to be a laundry pro for poplin after seeing an ad on indeed advertising $15-$20 per hour to do laundry at home. I already have a full time job but could use extra money. I didn’t want the commitment of working every night or weekend so I figured poplin would be a good fit. Poplin does allow you to accept or decline orders whenever it is convenient for you. For a standard order placed before 3pm, you must pick it up by 8pm that day and return it by 8pm the next day. Customers are charged $1 per pound of laundry and laundry pros are paid 75 cents per pound of laundry. Laundry pros pick up and deliver laundry in their own vehicles and wash laundry at their own houses while providing their own laundry detergent and bags. Laundry pros are required to return laundry in clear plastic bags. The pay should definitely be higher for the work we do. We rely heavily on tips. After including time spent driving to pick up the order, driving the order back to your house, washing it, drying it, folding it, bagging it, weighing it, driving it back, then back home, I don’t think I’ve ever averaged $15-$20 per hour. You can eventually build up a good client base as you “rank up” but it has been a pretty slow process in my area. The app itself is sometimes glitchy and causes you to not be able to accept orders that you received a notification for.

This has been a lifesaver for me. I have a disabled son that’s made it hard for me to work and bring in income. He’s level 3 autistic completely non verbal and has been kicked out of 5 daycares. Ever since I found this app I’ve been able to work 7 days a week taking 1-3 customers laundry at a time. There’s definitely room for improvement on my end and the app but it’s been amazing so far. I only have to drive to pick it up and drop it off. The customers I’ve had have been great so far. The amount is definitely worth the work. The customers are charged by the pound. The higher you go in the app the more benefits you receive so the company really seems to care about its employees. The training is phenomenal. -Brittany Blankenship in Irvine, Ca Cons The only con I can think of is the customer tends to forget to tip until they log back in a week later to order more laundry lol. Kind of how doordash works. Maybe put a reminder to tip in their emails or have them tip ahead of time and also give them a chance to increase the tip. Advice for management The only thing I can think of is to add a mileage cost to pick up farther away customers. I’ve driven an hour to lots of customers. It’s technically added on with the tip currently but what if they don’t tip or add the gas tip to the actual tip if that makes sense. Also maybe remind customers of rules they never put hangers on the hang dried items so I end up having to spend money on hangers for them.

Poplin is a rapidly growing business that is run with hearty values such as you get back what you put forward. The work is ideal for homebodies and anyone wanting to earn side money. If you live in a high population density area, have a fuel-efficient vehicle, and have access to your own washer(s) and dryer(s), you will receive more customers. If you do a great job, then your customers will want you back and can priority request you in the future. Additionally, customer service (concierge) is very helpful if you need them. For example, if the customer forgot to put out their bags, Poplin will assist with remediating. Overall, I am grateful for the side money that I have made since January 2023 while being of useful service to so many, including busy families, service members, nurses, and small businesses.Poplin is straightforward, with their payout ranging from .75/lb to 1.50/lb for next-day and same-day, respectively.  This may only come out to be between $2-$7 per hour of work. I recommend setting your working radius close to your washer and dryer so you don't spend lots of time driving (i.e., two round trips). Laundry pros also need to consider that all the products (e.g., hypo-soap, bleach, clear bags large and small, ribbon, and labels) are out of pocket, and it helps to gain savvy planning skills to save money.  

I had five orders and I was doing three at the same time and I mixed up their clothes and all three customers gave me bad ratings, but I was deter Turman to get it fixed and I paid extra 150 out of my pocket. didn’t even get paid for the service with the three people of the issue and the three customers are still claiming that they didn’t get their clothes because I don’t have no clothes. I have no reason to steal peoples clothes because they don’t fit me and not even my style, so these customers are trying to get things for free, they took out $250 from the money that I worked so hard for still holding onto my money and not trying to pay me. These people do not resolve problems in a timely matter. I’ve been waiting for my money for the last almost 2 weeks and they still telling me the problem is not resolved when I got an email saying that the problem was resolved that I was gonna get my money soon and no money yet these people are not for the employees are only for the customers and that’s sad because we’re the ones who doing the chump change work when other laundromats and laundry services are charging from two dollars to almost 3 dollars a pound for clothes to be washing fold and not getting paid for gas we’re paying gas on our pocket so we’re getting paid under minimum wage