SAP Field Service Management

Name: SAP Field Service Management
Rating: 3.7 (346 reviews)
Author: SAP SE

Business

Free

346 Ratings
Ages

16+
Years
Category

Business
Developer

SAP SE
Language

EN
+ 35 More
Size

131.7
MB

Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service. BENEFITS · Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs · Real time optimization for better utilization in dynamic service environments · Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot · Highly flexible checklist improving MTTR · Improved visibility for real customer satisfaction and loyalty · Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing · Reduced administrative costs associated with time-consuming paperwork or debriefing work orders · Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing · Full offline support when out of mobile coverage gives you true mobility

Ratings & Reviews

3.7

out of 5

346 Ratings

Signiture pad
07/31/2020

BrooklynDown
This app never allowed landscape mode for signatures with smaller screens like the iphone se but DID allow with larger screens like the iphone max.. but the last update killed that feature... we need to bring back landscape mode for signatures!!!!!

Developer Response
Hi Brooklyn,This issue was fixed in the 8.4.0 release. Could you please update the app? we added landscape support to more of the screens.
Signiture pad
07/31/2020

BrooklynDown

This app never allowed landscape mode for signatures with smaller screens like the iphone se but DID allow with larger screens like the iphone max.. but the last update killed that feature... we need to bring back landscape mode for signatures!!!!!
Developer Response 10/19/2020
Hi Brooklyn,This issue was fixed in the 8.4.0 release. Could you please update the app? we added landscape support to more of the screens.
FSM for field engineers
08/13/2022

L0st1nSp4c3
This app constantly crashes, stops generating document bundles for customer signatures (while AT the customer site - which is a requirement to finalize the service order), and consistently fails to sync up parts consumption, service order checklists, along with logged hours within our organizational backend SAP system if and when re-assigned/transferred to another employee or engineer.I have spent entire days worth of work, just driving around from one customer site to another collecting signatures to finalize service orders after the fact, because the app either generates an error, or doesn’t produce the bundle.WiFi is a MUST to use this. I’m lucky if most of my customer sites have cell service. Most often I’m immersed in a black-hole of communication and can’t even use my phone as a hotspot
FSM for field engineers
08/13/2022

L0st1nSp4c3

This app constantly crashes, stops generating document bundles for customer signatures (while AT the customer site - which is a requirement to finalize the service order), and consistently fails to sync up parts consumption, service order checklists, along with logged hours within our organizational backend SAP system if and when re-assigned/transferred to another employee or engineer.I have spent entire days worth of work, just driving around from one customer site to another collecting signatures to finalize service orders after the fact, because the app either generates an error, or doesn’t produce the bundle.WiFi is a MUST to use this. I’m lucky if most of my customer sites have cell service. Most often I’m immersed in a black-hole of communication and can’t even use my phone as a hotspot
Inconsistent, not the most well thought out
11/09/2024

Realbeerad
Not very user friendly. Makes a big deal about synchronizing (unnecessarily). Started randomly making me log in from scratch about a year ago. Started requiring full log in from scratch every single time I have to go in there about 3 months ago. Now this morning it doesn’t recognize my login credentials at all. Only giving one star because a middle finger isn’t an available option.
Inconsistent, not the most well thought out
11/09/2024

Realbeerad

Not very user friendly. Makes a big deal about synchronizing (unnecessarily). Started randomly making me log in from scratch about a year ago. Started requiring full log in from scratch every single time I have to go in there about 3 months ago. Now this morning it doesn’t recognize my login credentials at all. Only giving one star because a middle finger isn’t an available option.
Help - Changing Admin
05/19/2021

leshutch94
I’m currently helping my companies suppliers adopt this App into their processes. A bunch of the suppliers now want to reassign the “Admin” position to someone else. Is this a possibility for the supplier to do it themselves? What if the current “Admin” no longer works at the company, what kind of solutions could we offer?
Help - Changing Admin
05/19/2021

leshutch94

I’m currently helping my companies suppliers adopt this App into their processes. A bunch of the suppliers now want to reassign the “Admin” position to someone else. Is this a possibility for the supplier to do it themselves? What if the current “Admin” no longer works at the company, what kind of solutions could we offer?

NEW FEATURES • Increased visibility of the number of the elements like equipment linked to the activity • Added filtered list of responsible and supporting tech for quick selection • AI Activity Summary