I was trying to go do my workout at In-Shape on the west side of my city I’ve been going there at least twice a week and wasn’t aloud to because my membership was being purchased on the east side. Does that mean I can only go to the east side and not the west same city about 7 miles away from each other but they told me I was able to go because there workers didn’t check it but now Im not aloud to go in. Do you have to pay two different account to go to the same gym I’ve been to 3 In-Shape gym’s with no worry’s I like the place people are nice it’s clean. Just want to know why

I’ve been a member of the Capitola branch for a long time. I’ve seen different phases of the gym come and go and have been very happy with where it has come. Recently over the past two years, prior to the COVID 19 fiasco, this gym in Capitola has been sliding further and further down hill. The gym is dirty, employees standing around talking rather then helping patrons but more importantly within the current pandemic this gym has failed to keep up with nor enforce current guild lines. The wipe down rags have also been there but it’s the not holding gym members accountable masks is a problem. Whether or not you believe in mandate or not, a rule is a rule and they are not exempt. On 8/21 I witness a patron complain that a group of people were not wearing masks when there are signs clearing saying to wear them. Staff told the complainer they would have them put the masks on. I was there for 45 minutes and no one showed up. This is completely unacceptable. This gym needs to enforce the rules they have posted around the gym because, they are the rules. They are state and county rules. Take personal matters else where. I urge management to get their act together and do what the laws requires. Your not above it. People can deal with workers not working and occasional dust during the pandemic but the mask enforcement is ridiculous.

It has been beyond disappointing the lack of customer service at the concord location. I left several messages for the manager and he never returned my call. I specifically made time to go in to talk to him. When i spoke with him about my concern and let him know i never got a call back from him, he never apologized or said anything about that. Again it was disappointing. Also, i specifically upgraded my membership so that i could reserve Rod’s 10:30am spin class which is the only reason i have a membership at in-shape is to take this class. Otherwise i would cancel my membership. However, due to popular demand and not enough bikes i cant even get into the class. Its hit or miss. Also, sometime in December the booking changed from 7 days prior to 8 days prior and we were never notified. I couldn’t get into the class and it kept saying it was booked and i had not idea why and that is when i left several messages for the manager to call me but he never did. Extremely frustrated and disappointed customer!!!

1. It constantly logs you out for no reason. However, using the back arrow usually fixes it because who the world remembers their member number? Whoever came up with logging in by member number is an idiot. 2. Recently there has been a banner at the top of the app saying you can add a profile picture. Does it say how or where? No. And I’ve looked. It’s not any where in the app. 3. Scheduling is pretty frustrating. I have the VIP membership so I can go to any in shape gym in my area. Having to come out of my “home” gym to find another area gym is clunky. 4. I wish there was a summary for what each class was in the app when I am signing up for a class. I’m not talking about a book. I just want to know the difference between a Beatz ride and a Freestyle ride without having to come out of the app and go onto the website. 5. I just feel like SO MANY other apps have a lot more thought put into their interface. I wish the developers of this app would spend the same amount of time on this one.