The format of the app is confusing and it is difficult to maneuver. My teams roster won’t load and it’s difficult to find anything. Notifications are vague and don’t include information about who scored the goal, and there are no penalty updates. When you open the app you see not scores, but a blank page that is supposedly ‘Latest’ and many other pages are blank as well. There are banners and ads that make the app feel cluttered and more of a promotional tactic than an app intended to make it easy for hockey fans to see scores and stats. While the app is a good idea it needs several fixes before it can be expected to replace the WHL app.

I use the app out of necessity constantly and it’s a massive source of frustration. Trying to find information is almost impossible. Want information on transactions? Forget about it. Want to look at information from a game from the previous week(s), months, etc.? Nope, not possible. You used to be able to see what was involved in a trade, but somewhere between last season and this season that got changed and now it gives only one side of the transaction and only partial information at that. Can’t click on it to get more info either which means you have to find your way to the team’s website to see if you can get the info there. If you go look at player info on a rosters page? Can’t back out to the whole roster to look at more info, it kicks you all the way back to the home page. Want to see stats from a game last week? You can’t get to the game through the scores or schedule page, got to go through the same hoops you do when looking for trades. It’s supposed to be a centralized hub of information for the whole league and yet the information either isn’t there or is so hard to find. We’ve been forced to rely on you for the information and yet it’s obvious you don’t actually care about the quality of the product you’re putting out. Speaking of transactions, just saw a teams news release about a trade, but that info is nowhere to be found on the CHL app. You guys need to do better, you get paid enough by the teams and their money comes from us fans

Unlike most other hockey apps when you look at player stats for a game there are no links on the player names to bring up additional data. There used to be, but not any more. With the latest update, when you look at scores, you can’t click on a game to bring up the box score. This is such a basic feature and it hasn’t worked for two weeks now. Every year the league tells us they’ve improved the app to give us a better user experience but somehow regress and make it worse.

Tried to find the names of the referees and coaching staff for opposing team and was t able to locate information. This information was always available in the old apps. Also the players don’t have numbers next to their names. Sometimes I don’t know the players name but I know their number. I don’t want to have to go to multiple places to find the information I’m looking for. I also miss the player profiles for any player. I miss the old apps. Terrible product with no thought as to what the fans really want.