I tried to use this app in Marathon, FL at two locations. It barely worked at one and never worked at the other. I also tried it on Summerland Key, FL with the same disappointing result. When standing as close to the machine as possible, I get a “cannot vend” message telling me to move closer. When I look at where the app thinks I am it shows that I’m over 1/4 mile away. Google Maps showed a correct location as did Find My IPhone. Now I’m stuck with a balance on my account because there are no machine near where I live.

I use Twice the Ice all of the time, & one day their card reader on one of their machines wasn’t working, & I didn’t have cash & while trying to find a bag of ice near me that wasn’t over $5, I somehow ended up on their website trying to find another location. ”Download the app & get a free bag of ice”… I thought, “this is how I get a bag of ice without having to pay an arm and a leg” so, I downloaded the app & created the account. But once I created the account, they never send you the “confirmation email” with the “link” that you are supposed to receive in order to receive the free bag of ice. They use the “free bag of ice” to farm downloads for their app, & to have people waste their time create accounts. I thought “okay, well that didn’t work but at least I can still earn a free bag of ice if I load 20 bucks onto my account” *I had noticed they had a rewards section on the app & that was my first reward that I could earn*So I loaded 20 bucks onto my account. I figured why not because I use their machines often. And it meant a free bag of ice today. BUT it turns out, that the 4 Twice the Ice machines in my general location, didn’t even accept the app, stating something along the lines of “This location doesn’t accept the app, but you can still use cash” blah blah blah. So now I’m just out of $20, no bag of ice at all, & I have less memory on my phone because of this useless app.

I used this for the first time, in Wichita Kansas, last night and had absolutely no issues with it. I got my free bag of ice, loaded funds to my account for future reference and it provided me locations in town. Once I got there and clicked the I’m here, it connected to the machine and I got my ice within a few seconds of being there. Not sure how this rating is as low as it is- maybe when there are a lot of them in a large town- not sure but I had the best expected experience possible. - I don’t have to go inside and wait in a line for ten mins or so- super affordable! $2 for 16 lbs and $3 for 20!?!! Yes pls!

Downloaded the app here in South Carolina after the recent hurricane after wasting gas driving around looking for ice. App not only told me where machines were but also if they had ice. Was able to find a machine but it was not taking cash bunch of people standing around or trying to force cash into the machine. Added money to the app and was able to get the ice I needed. Showed everyone how to download install and get an account. Not bad for a 73 year old 😂