This is the best mortgage company I’ve ever used. Everyone is friendly and helpful. The website and app is convenient and easy to use.

This was my first time using Movement Mortgage to purchase a home, and the experience was extremely disappointing from start to finish.The communication was poor before, during, and after closing. Critical information about my loan terms, payment setup, servicing procedures, escrow details, and what to expect after closing was not clearly explained. I was not provided with the guidance or education necessary to properly service my loan or feel confident managing my payments.There was a consistent lack of proactive communication. Instead of being clearly walked through next steps, timelines, and expectations, I often felt left to figure things out on my own. For such a significant financial commitment, this level of disorganization and lack of transparency is unacceptable.Homebuyers deserve to be properly informed and set up for success when taking on a mortgage. Unfortunately, my experience did not reflect that standard.

The last app was so intuitive and highly usable that this new update simply can’t compare. The app was so great before, I’d pick movement for my loans just to make sure I had that as my payment experience. The new version no longer displays certain calculations. I also have to look for everything and it takes more taps to do simple actions. Change is fine, but the app feels older and more clunky somehow despite being a new update.

The app is a nice option. The update provides better information in one place. It just takes too long for the money to be taken from my account.