Delivered, by Lowe's

Name: Delivered, by Lowe's
Rating: 1.9 (478 reviews)
Author: Lowe's Companies, Inc.

Deliver with ease, with Lowe's

Free

478 Ratings
Ages

4+
Years
Category

Business
Developer

Lowe's Companies, Inc.
Language

EN
English
Size

77.4
MB

Third-party drivers can update delivery status, capture photos, and more, all within the Delivered app. This powerful all-in-one tool has everything you need to get the job done quickly and efficiently, saving you time and headaches. From your morning pick-up to the last drop of the day, Delivered by Lowe's has you covered with all the information and reporting you need in one simple app. We’ll be constantly adding features to the app as we make improvements, so check back often for updates as we create the best app around for Lowe’s third-party delivery drivers.

Ratings & Reviews

1.9

out of 5

478 Ratings

A Broken, Pathetic Mess
10/13/2021

BroadwayBrittany
I’ve been forced to use this app for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work the app. For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see.Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out. Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours. Just…please fix this app. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess.
A Broken, Pathetic Mess
10/13/2021

BroadwayBrittany

I’ve been forced to use this app for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work the app. For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see.Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out. Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours. Just…please fix this app. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess.
Avoid at all costs
03/03/2022

XPO log
Horrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. The app always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on the app at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until the app is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract.
Avoid at all costs
03/03/2022

XPO log

Horrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. The app always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on the app at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until the app is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract.
Dogwater
09/06/2022

$daneking$
This app is an absolute pain to use. Yeah wasn’t fortunate enough to be around for DispatchTrack but all the supervisors for my DT, XDT Logistics, and CGD Logistics all say this app was like taking 100 steps back. I truly hope for the sake of this business, current and future drivers/helpers that y’all do something about this app. The delivery windows are always off, I’m constantly having wrong phone numbers/addresses, and the simple fact that you guys updated the app where we can see delivery instructions yet they are never there, baffles me. When I start the transit to a CX’s house, they should be notified that the delivery driver is on the way. Because when you can’t even put the right phone numbers for us to call, do you expect us to just pull over and waste more time contacting Spirit or our routing manager to find a number? Because we’re NOT!
Dogwater
09/06/2022

$daneking$

This app is an absolute pain to use. Yeah wasn’t fortunate enough to be around for DispatchTrack but all the supervisors for my DT, XDT Logistics, and CGD Logistics all say this app was like taking 100 steps back. I truly hope for the sake of this business, current and future drivers/helpers that y’all do something about this app. The delivery windows are always off, I’m constantly having wrong phone numbers/addresses, and the simple fact that you guys updated the app where we can see delivery instructions yet they are never there, baffles me. When I start the transit to a CX’s house, they should be notified that the delivery driver is on the way. Because when you can’t even put the right phone numbers for us to call, do you expect us to just pull over and waste more time contacting Spirit or our routing manager to find a number? Because we’re NOT!
Trash , by Lowe’s
11/21/2022

cynthia boss lady
As a dispatch Supervisor I have to say this app is just horrible. The drivers spend so much time trying to get this to function right and is the cause of some drivers quitting. 1. Notes seem to be at the bottom not easy to see causing drivers to not add notes and then causing more working finding out what happened to the delivery.2. When drivers put pictures in and I log in from my phone I cannot see those pictures makes no sense for a subcontractor who does not have access to the lowes portal.3. Where is the instructional video on this app we can show drivers?!4. Updating from the app to the lowes portal is terrible causing multiple emails about closing deliveries that are closed on the app but not showing in the portal.5. Seems to be issues doing add on in the app also some stops just get deleted off the app causing miss counts.6. Drivers just hate this app and basically throw their hands up.
Trash , by Lowe’s
11/21/2022

cynthia boss lady

As a dispatch Supervisor I have to say this app is just horrible. The drivers spend so much time trying to get this to function right and is the cause of some drivers quitting. 1. Notes seem to be at the bottom not easy to see causing drivers to not add notes and then causing more working finding out what happened to the delivery.2. When drivers put pictures in and I log in from my phone I cannot see those pictures makes no sense for a subcontractor who does not have access to the lowes portal.3. Where is the instructional video on this app we can show drivers?!4. Updating from the app to the lowes portal is terrible causing multiple emails about closing deliveries that are closed on the app but not showing in the portal.5. Seems to be issues doing add on in the app also some stops just get deleted off the app causing miss counts.6. Drivers just hate this app and basically throw their hands up.

This update includes improvements and refinements to enhance your delivery experience: - Screen pull to refresh/sync has been reintroduced on the Load screen - Delivery Instructions tile is now required to view when instructions are provided by the customer - Updated pop-up messaging when accessing Not Staged deliveries - Minor UI fixes and visual improvements - Backend performance enhancements for improved app stability

Version 5.1.2

Jan 28

Data Linked to You

The following data may be collected and linked to your identity:
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics