Keeps logging me out! I log in, accept the phone number agreement thing or whatever that pops up, I click on my file, and it immediately goes back to the login screen! What’s the point of this app if I can’t access my medical records easily? I have to call just to get them to tell me and sometimes the drs say they don’t have my results which they should since it’s on my health portal and I know it’s there. I can see it when I login on safari, but I shouldn’t have to use safari when this app is supposed to be there for a reason. Also couldn’t zero star so got a 1

So I’m supposed to get results from the hospital, but there’s no place that can show me results on this app. It says the information click the tab, I do, and there’s nothing but coding listing of multiple hospitals and phone numbers. The phone number I called for the local hospital are used. Hospitals in Las Cruces is the administration can’t handle questions about the app.How safe is my information is showing. I would love to show you a picture but I don’t think I can.

Why is there not a direct contact to help desk.Update: it took me approximately 6 business days to get a response I originally wrote this review after not receiving a response within the 2-3 business days like they said. I upgraded my review to a 2 only because the response team was able to resolve my issues. It would also have been nice if someone could have just called me on the telephone instead everything is done by email. A phone call would have been way faster.

The most difficult app to use. I am a retired IT professional with 40 years experience. This app is sooooo difficult to navigate. I created an account, but can not get to my records. The FAQ says “ Once you have created your MyHealthHome account, link your patient profile and you will see your clinical records when you click on your name after linking.”NOWHERE does the app tell the user where or how to link profile. Nor link to what. A nightmare.