ITA Airways

Name: ITA Airways
Rating: 2.3 (273 reviews)
Author: ITALIA TRASPORTO AEREO S.P.A.

Travel

Free

273 Ratings
Ages

4+
Years
Category

Travel
Developer

ITALIA TRASPORTO AEREO S.P.A.
Language

EN
+ 8 More
Size

377.8
MB

ITA Airways APP: all the features you need in one single APP! BOOK Choose your flights and purchase tickets to all destinations operated by ITA Airways and our partners. CHECK IN Check in directly from your smartphone using your booking reference (PNR). MANAGE YOUR BOOKING Manage your booking and purchase additional services, such as seat selection and extra baggage, to make your travel experience even more comfortable. SEARCH FLIGHT SCHEDULES View the full flight schedule for all destinations served by ITA Airways and plan your trip with ease. CHECK FLIGHT STATUS Quick and convenient: check flight status and get up-to-date information on departures and arrivals. So what are you waiting for? Download the ITA App and get ready to board!

Ratings & Reviews

2.3

out of 5

273 Ratings

Still needs work
06/07/2024

3361jb
At least it appears that they are reading reviews and trying to address some of the issues raised. However this app has a long way to go. With all the very good airline apps out there(united, delta, Lufthansa etc) I’m surprised they can’t figure it out. Some specifics: every time I open the app it wants me to check in- even after I’ve boarded the plane! It asks for the same information multiple times. You can’t easily manage your flight (i.e. look what is going with your connection in the event of a delay) and in the event of a delay there were zero notifications. I was generous with a 3 star rating.
Still needs work
06/07/2024

3361jb

At least it appears that they are reading reviews and trying to address some of the issues raised. However this app has a long way to go. With all the very good airline apps out there(united, delta, Lufthansa etc) I’m surprised they can’t figure it out. Some specifics: every time I open the app it wants me to check in- even after I’ve boarded the plane! It asks for the same information multiple times. You can’t easily manage your flight (i.e. look what is going with your connection in the event of a delay) and in the event of a delay there were zero notifications. I was generous with a 3 star rating.
Never seen something this poor before
03/25/2023

CloudIT
You buy the ticket from the web while you are logged in, and the ticket doesn’t show up on the mobile app. What on earth have you done? There are three million clicks to check in. You need to even repeat information you already have in your account, like email address and phone number. Every time you check in. Why?? You can even add multiple tine your ticket in the app. It doesn’t check for duplicates. Very confusing. The boarding passes generated for the iPhone wallet don’t expire automatically like it happens for any other app, so you have to manually remove them. When you add some service during check in, the app basically fails any type of payment you try (credit card, PayPal, etc). Also, have you heard of Apple Pay? It works 100% of the time and it’s the simplest to integrate! Oh and I forgot … to check the flight status, you need to manually search the flight as opposed to pick the information from the ticket you have in the app. After you search manually … it doesn’t tell you at what gate the flight is!!! Brilliant! Come on guys, this is not hard!
Never seen something this poor before
03/25/2023

CloudIT

You buy the ticket from the web while you are logged in, and the ticket doesn’t show up on the mobile app. What on earth have you done? There are three million clicks to check in. You need to even repeat information you already have in your account, like email address and phone number. Every time you check in. Why?? You can even add multiple tine your ticket in the app. It doesn’t check for duplicates. Very confusing. The boarding passes generated for the iPhone wallet don’t expire automatically like it happens for any other app, so you have to manually remove them. When you add some service during check in, the app basically fails any type of payment you try (credit card, PayPal, etc). Also, have you heard of Apple Pay? It works 100% of the time and it’s the simplest to integrate! Oh and I forgot … to check the flight status, you need to manually search the flight as opposed to pick the information from the ticket you have in the app. After you search manually … it doesn’t tell you at what gate the flight is!!! Brilliant! Come on guys, this is not hard!
Terrible—can’t even log in
Mar 6

monk by the sea
If you cannot log into your account on the app, you need to find the ITA website on a regular internet browser (where you should first confirm you can login at all) and request to reset your password. Reset your password to be exactly 8 characters long and then try to log into the app again.Apparently this is an issue that happens with long passwords.DO NOT attempt to reset the password from the login page the app gives you. The website the app uses to do your login is different from the one ITA uses on a browser. The website from the app rejects your login and also will not send you an email when you request to reset your password. This will count towards your 24 hr password reset limit however. Found this out the hard way, so hopefully I can save you some trouble.
Terrible—can’t even log in
Mar 6

monk by the sea

If you cannot log into your account on the app, you need to find the ITA website on a regular internet browser (where you should first confirm you can login at all) and request to reset your password. Reset your password to be exactly 8 characters long and then try to log into the app again.Apparently this is an issue that happens with long passwords.DO NOT attempt to reset the password from the login page the app gives you. The website the app uses to do your login is different from the one ITA uses on a browser. The website from the app rejects your login and also will not send you an email when you request to reset your password. This will count towards your 24 hr password reset limit however. Found this out the hard way, so hopefully I can save you some trouble.
American — Roma
07/01/2025

cza375
It’s honestly kind of hilarious how poorly this airline operates. Italy seems proud to call it their national carrier, but the experience says otherwise. Their lounge didn’t have a single available seat, the domestic terminal felt more like a chaotic amusement park, and aircraft assignments seem totally random—whatever plane lands next is what they use. We booked Business Class, only to end up in standard economy seats after a last-minute aircraft switch. Looking at the flight logs, they used a different plane on the same route every day for a week—only one of which actually had real Business Class seating. At the end of the day, we don’t even care that much about the seat, but when you pay extra expecting proper service, a decent breakfast, and the seats they advertise, it’s a letdown to get an outdated aircraft instead.
American — Roma
07/01/2025

cza375

It’s honestly kind of hilarious how poorly this airline operates. Italy seems proud to call it their national carrier, but the experience says otherwise. Their lounge didn’t have a single available seat, the domestic terminal felt more like a chaotic amusement park, and aircraft assignments seem totally random—whatever plane lands next is what they use. We booked Business Class, only to end up in standard economy seats after a last-minute aircraft switch. Looking at the flight logs, they used a different plane on the same route every day for a week—only one of which actually had real Business Class seating. At the end of the day, we don’t even care that much about the seat, but when you pay extra expecting proper service, a decent breakfast, and the seats they advertise, it’s a letdown to get an outdated aircraft instead.

Our redesigned app makes browsing effortless and accompanies you at every stage of your journey. With Travel ID, you can log in instantly and enjoy a personalized experience crafted just for you. And this is only the beginning—look forward to exciting updates and new features coming your way.

Version 5.610.1

4d ago

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