Hand and Stone

Name: Hand and Stone
Rating: 3.2 (295 reviews)
Author: Hand and Stone Franchise Corp.

Lifestyle

Only for iPhone

Free · Designed for iPhone

295 Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Hand and Stone Franchise Corp.
Language

EN
English
Size

68.7
MB

iPhone

With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips. You can book an appointment at any of our 500+ locations, and customize your spa experience with our selection of available services and upgrades. You can also purchase a gift card for friends and relatives, or view your available membership credits and loyalty points. The app also features a Quick Booking option for faster booking of repeat services, and a self check-in feature for members. FEATURES 1. Find a location near you, or search from our list of 500+ spa locations throughout the US. 2. Book an appointment, and customize your spa experience with our full selection of massage and facial services. 3. View upcoming and past appointments. 4. Purchase gift cards for friends and relatives. 5. Quickly rebook repeat services from your past appointment history. 6. Create and manage your account, or login using your existing Hand and Stone account login credentials. 7. View membership information, including available service credits and loyalty points.

Ratings & Reviews

3.2

out of 5

295 Ratings

Getting better but
01/14/2024

BigD67
Pros: The app is snappy. It only takes a few screens to book. I can select “any therapist”, “female therapist”, or a specific therapist. Cons: Crashed a couple times right after I downloaded it. I can’t select multiple (but not all) therapists. There is one therapist at my Hand and Stone I don’t like and would like to avoid. I am able to select a zero charge service (cant do on the website) since I have a membership but when I get to the last screen it shows a charge but does not show which therapist I’m booking. My favorite therapist goes by Jan but that name isn’t in the app and there is a Janelle, Janice, and Janine. It has to be easier to the choose therapist(s) I want or I have to schedule by phone which is a pain because it takes so long to find the therapist and date and time that works.
Getting better but
01/14/2024

BigD67

Pros: The app is snappy. It only takes a few screens to book. I can select “any therapist”, “female therapist”, or a specific therapist. Cons: Crashed a couple times right after I downloaded it. I can’t select multiple (but not all) therapists. There is one therapist at my Hand and Stone I don’t like and would like to avoid. I am able to select a zero charge service (cant do on the website) since I have a membership but when I get to the last screen it shows a charge but does not show which therapist I’m booking. My favorite therapist goes by Jan but that name isn’t in the app and there is a Janelle, Janice, and Janine. It has to be easier to the choose therapist(s) I want or I have to schedule by phone which is a pain because it takes so long to find the therapist and date and time that works.
Stupid App Design
11/17/2025

Steve1Graham
If I could give this App less than one star, I would. I’ve been a member of Hand and Stone for many years. This morning I got an email and decided to try using the app to schedule a massage. That part went OK as far as it goes although the app should recognize members and not ask them questions about who referred them or want my credit card information when you already have it on file. The reall inanity of this app be became clear when I attempted to fill out the client information forms. These comprehensive health history forms have logged in a sore point for me. My massage therapist does not need my entire medical history for a 50 minute rubdown. Nevertheless, I attempted to fill the form out twice in each occasion it returned errors indicating I hadn’t answered questions about whether I want to use CBD oils, etc., etc. then the app went into an endless loop spinning wheel of death with no way back or out of the menu leaving me once again having to fill out this stupid form when I come into the office. Please stop annoying your customers unless the intent is to actually add to the stress that’s the reason we’re calling for a massage in the first place.
Stupid App Design
11/17/2025

Steve1Graham

If I could give this App less than one star, I would. I’ve been a member of Hand and Stone for many years. This morning I got an email and decided to try using the app to schedule a massage. That part went OK as far as it goes although the app should recognize members and not ask them questions about who referred them or want my credit card information when you already have it on file. The reall inanity of this app be became clear when I attempted to fill out the client information forms. These comprehensive health history forms have logged in a sore point for me. My massage therapist does not need my entire medical history for a 50 minute rubdown. Nevertheless, I attempted to fill the form out twice in each occasion it returned errors indicating I hadn’t answered questions about whether I want to use CBD oils, etc., etc. then the app went into an endless loop spinning wheel of death with no way back or out of the menu leaving me once again having to fill out this stupid form when I come into the office. Please stop annoying your customers unless the intent is to actually add to the stress that’s the reason we’re calling for a massage in the first place.
No clear instructions on how to link existing membership.
10/25/2023

Prettiepie7
I’ve been a member for over a year now. I made an account on this app with the same email/information I have for my account at the spas. When I click on “memberships” in the app is says “No purchased membership to display”. There is no help/chat function in the app, and I can guarantee that if you try to ask the people at the reception desks in the Hand and Stone spas they’re going to have no idea either (which why would they? They’re not the ones who made/designed the app)So it makes this app useless to me because I can use my membership credits by simply calling the spa location I want to go to, which makes it easier and I can get help if I have questions about anything. I keep waiting for this to be usable because it’s not always easy for me to call during business hours with my work schedule. If there’s something I’m missing in the app about how to fix this problem please let me know and I’ll change the rating but this is either the 3rd or 4th time I’ve tried downloading this app since I just got the email it was “updated” but still can’t figure this out.
No clear instructions on how to link existing membership.
10/25/2023

Prettiepie7

I’ve been a member for over a year now. I made an account on this app with the same email/information I have for my account at the spas. When I click on “memberships” in the app is says “No purchased membership to display”. There is no help/chat function in the app, and I can guarantee that if you try to ask the people at the reception desks in the Hand and Stone spas they’re going to have no idea either (which why would they? They’re not the ones who made/designed the app)So it makes this app useless to me because I can use my membership credits by simply calling the spa location I want to go to, which makes it easier and I can get help if I have questions about anything. I keep waiting for this to be usable because it’s not always easy for me to call during business hours with my work schedule. If there’s something I’m missing in the app about how to fix this problem please let me know and I’ll change the rating but this is either the 3rd or 4th time I’ve tried downloading this app since I just got the email it was “updated” but still can’t figure this out.
Wish booking different massage types was easier
08/12/2023

Atypical IC
I’m not sure what happened but I was able to easily book a 90 minute deep tissue massage easier.Now “rebook” didn’t work at all for that type, “quick book” doesn’t seem to let me choose the type/time (keeps showing 60 minute Swedish after selecting upgrades) and “book massage” forces me to pick Swedish then “add-on” “30-minute upgrade” and “deep tissue upgrade”. I guess this is ok, but I thought it used to show 4 options so you could simply click “90 minute deep tissue”It only shows “any therapist” on the appointments screens (the website shows you who was assigned ). Also, I think it’s blocking me out of my own selected time if I back up to look for a different day/time and then come back to the time I previously selected.Otherwise I’m glad the app is available… It makes other parts of booking more straightforward like remembering the last location and allowing self check-in.
Wish booking different massage types was easier
08/12/2023

Atypical IC

I’m not sure what happened but I was able to easily book a 90 minute deep tissue massage easier.Now “rebook” didn’t work at all for that type, “quick book” doesn’t seem to let me choose the type/time (keeps showing 60 minute Swedish after selecting upgrades) and “book massage” forces me to pick Swedish then “add-on” “30-minute upgrade” and “deep tissue upgrade”. I guess this is ok, but I thought it used to show 4 options so you could simply click “90 minute deep tissue”It only shows “any therapist” on the appointments screens (the website shows you who was assigned ). Also, I think it’s blocking me out of my own selected time if I back up to look for a different day/time and then come back to the time I previously selected.Otherwise I’m glad the app is available… It makes other parts of booking more straightforward like remembering the last location and allowing self check-in.

We’ve updated this app to enhance your booking experience. With this new version of the app, we have- * Optimized your sign-in experience * Made it easier to quickly book your favorite services * Enabled pre-reservation form completion to save you time

Version 5.14.9

01/30/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Seller
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Category
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Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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Hand and Stone

Lifestyle

Ratings & Reviews

What’s New

Version 5.14.9

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Data Linked to You

Data Not Linked to You

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