Valenbisi Official

Name: Valenbisi Official
Rating: 4.6 (312 reviews)
Author: JCDecaux

Travel

Only for iPhone

Free

312 Ratings
Ages

4+
Years
Category

Travel
Developer

JCDecaux
Language

EN
+ 2 More
Size

79
MB

iPhone

VALENBISI, we are a bike rental service in the city of Valence. We have more than 2750 bikes and 276 stations distributed throughout all the city. With the new VALENBISI app you will discover a new way to enjoy the service, the main functions are: • Find the nearest stations and their occupancy in real time. • Unlock the bike at the station. • Notifications about your trips. • Check routes and cycling routes. • Get rewards and free rides for your friends. Download our app and don't miss any news!

Ratings & Reviews

4.6

out of 5

312 Ratings

Good
06/02/2022

Sparkdaddy
Initial review below. The app now is really great. I didn’t understand the parked bikes toggle that you can use and the reservation system is great. Still strange to me that I can’t change my email but the support team come Monday (didn’t respond over the weekend) was actually quite helpful despite what their other online reviews said. Sign in continues to give me an “error occurred” message and the map doesn’t tell me how many bikes are at a stand without clicking on each one which is a bit of a frustrating user experience. I am flabbergasted how this made it past beta testing as my wife and I both can’t use this… Update: turns out it is because I have two accounts with one email so it’s roulette as to which email it’s picking at the time of sign in. Still unable to sign in for my wife and I’m completely unable to change the email 😔
Good
06/02/2022

Sparkdaddy

Initial review below. The app now is really great. I didn’t understand the parked bikes toggle that you can use and the reservation system is great. Still strange to me that I can’t change my email but the support team come Monday (didn’t respond over the weekend) was actually quite helpful despite what their other online reviews said. Sign in continues to give me an “error occurred” message and the map doesn’t tell me how many bikes are at a stand without clicking on each one which is a bit of a frustrating user experience. I am flabbergasted how this made it past beta testing as my wife and I both can’t use this… Update: turns out it is because I have two accounts with one email so it’s roulette as to which email it’s picking at the time of sign in. Still unable to sign in for my wife and I’m completely unable to change the email 😔
WARNING: cannot delete your cc info
04/25/2024

Jgstreetglide
I was in Valencia for business 13-19 April 2024. Signed up for one week pass for €14. Had to submit a CC# in the app to pay. The app was easy. I actually enjoyed using the bikes all week. HOWEVER…. I had one ride that went over 30min allowed time and ended up with an extra charge of €4,16 which is not a big issue. I am TRYING to pay them. I have contacted their customer service numerous times asking them to please charge my card the final €4,16 owed so I can remove my card from their database and delete my account. More than a week has passed and they will not help and now my CC info is in their app and I have no control of the account. Absolutely absurd how how incompetent their people are to not be able to resolve such a simple and mundane task. So… beware that your CC can be at risk by using this app & service due to their incompetence at settling final invoices and allowing you to close the account.
WARNING: cannot delete your cc info
04/25/2024

Jgstreetglide

I was in Valencia for business 13-19 April 2024. Signed up for one week pass for €14. Had to submit a CC# in the app to pay. The app was easy. I actually enjoyed using the bikes all week. HOWEVER…. I had one ride that went over 30min allowed time and ended up with an extra charge of €4,16 which is not a big issue. I am TRYING to pay them. I have contacted their customer service numerous times asking them to please charge my card the final €4,16 owed so I can remove my card from their database and delete my account. More than a week has passed and they will not help and now my CC info is in their app and I have no control of the account. Absolutely absurd how how incompetent their people are to not be able to resolve such a simple and mundane task. So… beware that your CC can be at risk by using this app & service due to their incompetence at settling final invoices and allowing you to close the account.
Doesn't seem to work without NIF for one day rental
01/06/2024

heijamie
As far as I can see, the app and website will let you rent for a week without a NIF (Spanish federal id number) but not for a day. Listed nowhere in FAQs or on order flow pages but inferred from order flow pages. Very poor app design for on-boarding customers. Do better.
Doesn't seem to work without NIF for one day rental
01/06/2024

heijamie

As far as I can see, the app and website will let you rent for a week without a NIF (Spanish federal id number) but not for a day. Listed nowhere in FAQs or on order flow pages but inferred from order flow pages. Very poor app design for on-boarding customers. Do better.
Overcharged
05/28/2024

zMan2718
When i was done riding and returned my bike, the thing beeped but the timer in the app didn’t stop for another 225 minutes after my 15 minute ride. I was charged an additional €10, ridiculous. Don’t use this service.
Overcharged
05/28/2024

zMan2718

When i was done riding and returned my bike, the thing beeped but the timer in the app didn’t stop for another 225 minutes after my 15 minute ride. I was charged an additional €10, ridiculous. Don’t use this service.

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.