This was my first encounter with Recuro and I was experiencing flu symptoms and had been to a wedding where others had tested positive. I called Recuro and they immediately called In Tamiflu and advised to call back in two days if symptoms worsened, which they did. When I called back, it was less than an hour and I received a return call with further instructions to try a new protocol for what appeared to be upper respiratory infection and not the flu. In less than 24 hours, I have my new medication and on the mend, all within two calls from the comfort of my home, while recovering. Thank you Recuro for making the process seamless and effortless during a stressful time when I didn't have the energy to fight or advocate for myself!!! I recommend their services 💯 %

This is a tech failure and a risk to vulnerable populations in need. I’m not sure how this app got out of prototyping and testing, but it’s DANGEROUS to be used in this way. Recuro, Baylor Scot and White, and all other medical institutions using the product should recognize the need for quality patient care and rethink their investment into this devastating virtual healthcare app. Recuro has created so many barriers to getting care that it could be dangerous for some. I have scheduled appointments that I logged in for and despite being early and waiting in the “waiting room”, I was never able to make contact with a doctor, so the much needed psychiatry appointments didn’t happen during an intense time of need. Then when other appointment visits have had subtle progress, it has solely been due to committed healthcare professionals who are also struggling with the this terrible technology. When calling the support staff of Recuro to explain that the app was not, and has not been, working, they provided me with empty reassurance that the doctor would be there and that the app would work, which wasn’t true. Not once have I been able to use the app for an online virtual appointment. Instead the two doctors I’ve spoken to have had to call me on a separate line. In addition to the nonfunctional online video visits portal, the app crashes consistently while navigating info on clinics and providers, as well as when submitting information like health histories.

Hello. I called in this morning for the first time and it went pretty well. I set up my account. A doctor called we visited. He called me in a prescription or said that he would that was at 10:15 AM. at noon. I called the pharmacy to check and see if it was ready. They hadn’t received it. So I called back to Recuro and another person confirmed the pharmacy, which was correct. I called back to the pharmacy at 2pm, almost 4 hours later and they STILL hadn’t received the prescription request. I called Recuro back and another person called the pharmacy and made sure it was received. At 3:15 I called the pharmacy again and after being on hold for 7 minutes they said yes, they received it and it would be ready this evening. To which I replied, well, it’s not your fault but I’ve been waiting on this prescription since 10:15 am. After another several minutes on hold I was told it will be ready at 4:30. 6 hours to get a medication to help with sinus congestion symptoms. I’m 59 years old. I’ve never waited that long for a prescription. Please, please do better.

I called in on September 13,2024 to be treated for symptom of Poison Oak on both my legs and forearms. She stated she informed me politely she first ask me to send a picture of the area which I uploaded in the app once she received it she said she would treat but i needed to see my physician but I felt like she really didn’t want to because of the sound of here voice. She stated that I had three rounds of steroids in the last six months for treatment of the same symptoms. She stated that I did not like what she said but that not the truth, I stated I already had a appointment with my doctor next week Tuesdays and I would just wait till then and itch all weekend. I told her I had steroid cream and was already using it. She stated I was aware of the plan which is no plan it have never had issue before any others time I have called in for this and was treated with no issue. I have seen doctors prior for the same issue by my physician and other doctors I don’t now why I’m so allergic to poison ivy/oak but I am. I will not be requesting any treatment again from telemedicine I do not like the way the manner the way the doctor acted.