Citizens Pay

Name: Citizens Pay
Rating: 4.9 (13408 reviews)
Author: Citizens Bank, N.A.

Finance

Free

13K Ratings
Ages

4+
Years
Category

Finance
Developer

Citizens Bank, N.A.
Language

EN
English
Size

117.5
MB

Ready to manage your Citizens Pay accounts – anytime, anywhere – from the convenience of your mobile device! Enjoy all of these benefits: - 24/7 secure access to your Citizens Pay accounts in one place. - Go paperless with immediate access to your PDF statements. - Schedule a seamless one-time payment at any time, day or night. - Turn on Auto Pay to pay your monthly installment automatically from your bank account. - Stay on top of your account balance, transaction history, and purchase balance at any time.

Ratings & Reviews

4.9

out of 5

13K Ratings

No late fees!!!!
08/21/2024

Naynay77
I used Citizens Pay to pay for my sons Xbox at Target and they have been wonderful. I forgot to make a payment one month and reached out to them on a chat and they said there was no late fees for paying late! I just paid double payment next month, as long as you catch up soon. I’ll definitely use them again for installments again. My only criticism was trying to find their website to pay my bill that first month. I wish they’d send an email on where to pay after your purchase. Thank you Citizens Pay!
No late fees!!!!
08/21/2024

Naynay77

I used Citizens Pay to pay for my sons Xbox at Target and they have been wonderful. I forgot to make a payment one month and reached out to them on a chat and they said there was no late fees for paying late! I just paid double payment next month, as long as you catch up soon. I’ll definitely use them again for installments again. My only criticism was trying to find their website to pay my bill that first month. I wish they’d send an email on where to pay after your purchase. Thank you Citizens Pay!
App review
07/05/2024

vlodek9
Had problems setting up my online account and had to call for support twice. But once the account was setup, everything is working smoothly without issues. The payment app is very intuitive.
App review
07/05/2024

vlodek9

Had problems setting up my online account and had to call for support twice. But once the account was setup, everything is working smoothly without issues. The payment app is very intuitive.
Good now!
07/01/2024

imdaisy
First several attempts to register and log in didn’t work and I couldn’t figure out why. Decided I would call today, after my family visitors left, and talk to a person to figure it out. Received a phone call from a helpful person before I got a chance to call. After talking with her, I was able to register without difficulty and get things set up. So, rough start, but now it seems things are great. I wish I had gotten the person’s name to give her credit.
Good now!
07/01/2024

imdaisy

First several attempts to register and log in didn’t work and I couldn’t figure out why. Decided I would call today, after my family visitors left, and talk to a person to figure it out. Received a phone call from a helpful person before I got a chance to call. After talking with her, I was able to register without difficulty and get things set up. So, rough start, but now it seems things are great. I wish I had gotten the person’s name to give her credit.
App experience as bad as the customer experience is
10/14/2023

Morganja03
Citizens continues to leave the ball dropped when it comes to their credit support experiences. The website has several issues that this app appears to just carry over into app form. Even with stored passwords you’ll run into errors where it randomly will give you errors that your username/password are incorrect several times before finally accepting them - even with faceID. And good luck getting any assistance out of these guys. It would be faster to hop on a plane and head out to Rhode Island and see if you can find someone there in person.
App experience as bad as the customer experience is
10/14/2023

Morganja03

Citizens continues to leave the ball dropped when it comes to their credit support experiences. The website has several issues that this app appears to just carry over into app form. Even with stored passwords you’ll run into errors where it randomly will give you errors that your username/password are incorrect several times before finally accepting them - even with faceID. And good luck getting any assistance out of these guys. It would be faster to hop on a plane and head out to Rhode Island and see if you can find someone there in person.

Thanks for using Citizens Pay! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.

Version 4.20.0

12/08/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Diagnostics