NB|AZ Mobile Banking

Name: NB|AZ Mobile Banking
Rating: 4.8 (9183 reviews)
Author: Zions Bancorporation, N.A.

Finance

Free

9.2K Ratings
Ages

4+
Years
Category

Finance
Developer

Zions Bancorporation, N.A.
Language

EN
English
Size

66.5
MB

Managing your finances on the go has never been easier with the National Bank of Arizona Mobile Banking app.¹ Personal banking features Account management • View account balances, details, and activity across accounts • See your free personal credit score and report • Apply for new accounts • Review statements and notices • Export transactions options Payments & transfers² • Send/receive money with Zelle® • Transfer funds, pay bills, and send wires • Mobile check deposit Security & card controls • Use biometrics for sign-in on supported devices • Lock/unlock cards instantly • Set up and manage security alerts Rewards & offers • View credit card rewards • Discover personalized offers Self service • Find a branch and ATM • Schedule travel notifications • And more Business banking features Payments & Transfers² ³ ⁴ • Pay bills and employees • Send and receive wire transfers • Use Zelle® for business payments • Send ACH direct deposits • Mobile check deposit • Edit or cancel payments • Review payment history User management⁵ • Manage users and permissions • Reset passwords and access • Receive personalized activity alerts Invoice & Get Paid³ ⁴ • Create and send invoices • Share payment links and QR codes • Accept cards, ACH, and Apple Pay Security & authorization⁶ • Use biometric sign-in • Multi-factor authentication (MFA) • Enable dual authorization • Manage alerts and secure messages To use the App, you must: • Have a deposit, loan, line of credit, or credit card account with National Bank of Arizona • Have a compatible mobile device and U.S. phone number • Be connected to Wi-Fi or a mobile internet data service** Have a comment or question? Email us at MobileBankingCustomerSupport@zionsbancorp.com. **Message and data rates may apply. Please check with your carrier for details. 1 Mobile Banking requires enrollment in Digital Banking. Fees from your wireless provider may apply. Please refer to the applicable Rate and Fee Schedule (Personal or Business Accounts Schedule of Fees or Service Charge Information). Subject to terms and conditions of the Digital Banking Service Agreement. Trademarks used are the property of their registered owner and National Bank of Arizona is neither affiliated with nor endorses these companies or their products/services. 2 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. See your Zelle® and Other Payment Services Agreement for more details. Standard text and data rates from your mobile phone carrier may apply. Available services are subject to change without notice. Zelle® is intended for sending money to family, friends, and people you know and trust. It is recommended that you do not use Zelle® to send money to people you don’t know. Neither Zions Bancorporation, N.A. nor Zelle® offer a protection program for any authorized purchase made with Zelle®. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled in Zelle®. Zelle and Zelle related marks are wholly owned by Early Warning Services, LLC. and are used herein under license. 3 Wire Transfers and ACH Direct Deposit require enrollment in each service. See the Personal or Business Accounts Schedule of Fees for fees associated with each service. 4 Feature availability for business users is subject to user Entitlements. 5 User Management and certain administrative capabilities are restricted to Customer System Administrators (CSAs) on the business profile. Other conditions may apply, such as if the business has enrolled in Dual Authorization for certain transactions. Refer to the Digital Banking Service Agreement for more information. 6 Approvals are currently applicable for businesses who are enrolled in Dual Authorization, where two business users are required to complete certain transactions (one initiator and one approver).

Ratings & Reviews

4.8

out of 5

9.2K Ratings

Lost access to my login
04/07/2022

proofpuller
Suddenly last week, about April 1, I tried to log into my account to check my balance, I received a message: Application failed try again. After several attempts, I gave up. Today, April 6, I managed to log in through Microsoft Edge and obtain my balance. But once in, there was no way to log out. I had to reboot my phone. After that, I could not log back in. I deleted the app from my phone and reloaded it. It failed to load. What is going on at National Bank of Arizona?

Developer Response
We apologize for any inconvenience. We would like to understand more about your experience and troubleshoot with you, if you could please reach out to us at 800-497-8168, option 4, Mon - Sat from 7am - 8pm MT. Thank you!
Lost access to my login
04/07/2022

proofpuller

Suddenly last week, about April 1, I tried to log into my account to check my balance, I received a message: Application failed try again. After several attempts, I gave up. Today, April 6, I managed to log in through Microsoft Edge and obtain my balance. But once in, there was no way to log out. I had to reboot my phone. After that, I could not log back in. I deleted the app from my phone and reloaded it. It failed to load. What is going on at National Bank of Arizona?
Developer Response 04/08/2022
We apologize for any inconvenience. We would like to understand more about your experience and troubleshoot with you, if you could please reach out to us at 800-497-8168, option 4, Mon - Sat from 7am - 8pm MT. Thank you!
Not Customer Friendly
05/03/2021

ArizonaListening
I’ve been a customer for many years. Usually apps get better for customer use, who knew it would get impossible to use. It takes many prompts to find a transaction because most are listed by merchant number instead of business name, which takes you into an a journey of several prompts to determine the transaction and reconcile your account. Then when you go back to main page to continue on the app starts all over, it does not pick up where you left off so you will need to memorize the merchant numbers to know where to proceed. Another new feature is when you go to your credit card transactions you are logged out of the NB/AZ app and will need to log on again (fingerprint or password) if you want to go back. In the days of being dependent on quick easy access to your money/account this is the worst app ever. The bank says it’s for customer protection, I guess that means the frustration level would make a criminal give up.

Developer Response
Thank you for your feedback and we apologize you are having issues with our app. We would like to troubleshoot the issues with you and hopefully resolve them. Please reach out to us at appstorefeedback@zionsbancorp.com and we will contact you. We look forward to hearing from you.
Not Customer Friendly
05/03/2021

ArizonaListening

I’ve been a customer for many years. Usually apps get better for customer use, who knew it would get impossible to use. It takes many prompts to find a transaction because most are listed by merchant number instead of business name, which takes you into an a journey of several prompts to determine the transaction and reconcile your account. Then when you go back to main page to continue on the app starts all over, it does not pick up where you left off so you will need to memorize the merchant numbers to know where to proceed. Another new feature is when you go to your credit card transactions you are logged out of the NB/AZ app and will need to log on again (fingerprint or password) if you want to go back. In the days of being dependent on quick easy access to your money/account this is the worst app ever. The bank says it’s for customer protection, I guess that means the frustration level would make a criminal give up.
Developer Response 02/19/2021
Thank you for your feedback and we apologize you are having issues with our app. We would like to troubleshoot the issues with you and hopefully resolve them. Please reach out to us at appstorefeedback@zionsbancorp.com and we will contact you. We look forward to hearing from you.
Limited features, not user friendly
05/23/2020

cindyinaz
Many times the instructions given for making a correction or change are impossible to complete. For example I was in one of our accounts and needed to change email address in profile. Instructions say to go to online banking and select preferences. In the mobile app there is no”online banking” selection to choose so I left the app and googled the website and selected online banking but then there was no “preferences” selection and no way, that I could see, to login. It has been my experience that the app is not user friendly and offers very little in ability to manage your information ie address changes, email changes, closing account etc. The account view of transactions is very difficult to decipher and is limited in information it provides as far running balance etc
Limited features, not user friendly
05/23/2020

cindyinaz

Many times the instructions given for making a correction or change are impossible to complete. For example I was in one of our accounts and needed to change email address in profile. Instructions say to go to online banking and select preferences. In the mobile app there is no”online banking” selection to choose so I left the app and googled the website and selected online banking but then there was no “preferences” selection and no way, that I could see, to login. It has been my experience that the app is not user friendly and offers very little in ability to manage your information ie address changes, email changes, closing account etc. The account view of transactions is very difficult to decipher and is limited in information it provides as far running balance etc
Great app, two major annoyances
03/16/2018

jaecoman
This app does every thing I need but the new layout has an annoyance.It used to be extremely easy to find the area to transfer money, make deposits and other account maintenance tasks. Now there is a big + sign at the bottom of the app where these functions are all tucked away at. It’s not very intuitive and understanding where these functions are hidden isn’t easy to find the first time. The previous app design had a much better, easier to use layout, even if it wasn’t the more sleek, modern interface it is now.The second annoyance is the updates. Every time the app updates, touch ID is disabled and you have to re-enter a password. It get’s really tiresome having to enter a password after every update.

Developer Response
Thank you for your feedback. Please try to uninstall and resinstall our app from the App Store. If you continue to have issues, please send your contact information to appstorefeedback@nbarizona.com and we will contact you to further troubleshoot.
Great app, two major annoyances
03/16/2018

jaecoman

This app does every thing I need but the new layout has an annoyance.It used to be extremely easy to find the area to transfer money, make deposits and other account maintenance tasks. Now there is a big + sign at the bottom of the app where these functions are all tucked away at. It’s not very intuitive and understanding where these functions are hidden isn’t easy to find the first time. The previous app design had a much better, easier to use layout, even if it wasn’t the more sleek, modern interface it is now.The second annoyance is the updates. Every time the app updates, touch ID is disabled and you have to re-enter a password. It get’s really tiresome having to enter a password after every update.
Developer Response 03/22/2018
Thank you for your feedback. Please try to uninstall and resinstall our app from the App Store. If you continue to have issues, please send your contact information to appstorefeedback@nbarizona.com and we will contact you to further troubleshoot.

Thank you to our customers for providing valuable feedback. We continue making improvements by fixing bugs and improving the experience. Make sure to turn on auto updates to ensure you always have the latest version of our app.

Version 8.0.33

Jan 15

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics