TXU Energy

Name: TXU Energy
Rating: 2.5 (1290 reviews)
Author: TXU Energy Retail Company LLC

Business

Free · Designed for iPad. Not verified for macOS.

1.3K Ratings
Age Rating

4+
Years
Category

Business
Developer

TXU Energy Retail Company LLC
Language

EN
English
Size

40
MB

The TXU Energy app gives you faster and easier access to your account so you can see your usage and bill anytime. Sign in with Touch/Face ID, see how the weather affects your usage, view monthly savings on select plans, renew your plan, move your service to a new address, pay your bill in a snap and more. To create your online account so you can sign into the app, visit txu.com/create. For help, visit txu.com/help/support. For our Privacy Policy, visit txu.com/privacy.

Ratings & Reviews

2.5

out of 5

1.3K Ratings

Very basic app
12/02/2021

cash balances
This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.
Very basic app
12/02/2021

cash balances

This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.
Week by week
04/22/2024

Daten3
Why does this app have to be removed and reloaded every time you use it? Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
Week by week
04/22/2024

Daten3

Why does this app have to be removed and reloaded every time you use it? Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
Talk about finger on the pulse of my usage
08/03/2020

MuuMuu Iris
This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program! And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that. When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.

Developer Response
Hats off to you as well! And thanks for the 5-star rating! We’re so glad you’re enjoying the app.
Talk about finger on the pulse of my usage
08/03/2020

MuuMuu Iris

This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program! And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that. When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.
Developer Response 08/10/2020
Hats off to you as well! And thanks for the 5-star rating! We’re so glad you’re enjoying the app.
Glitchy at best
08/31/2023

rrdawson
The app is terrible, glitches on sign in, error alerts with no explanation, failures to load. But thats to be expected right?-because if u have ur consumers using a glitchy app then maybe u can increase the likelihood that people get booted and forget/can’t pay, which means you guys can COLLECT MORE CASH from late fees & disconnect/reconnect services! It’s a borderline predatory business practice. And no matter what the app developer says about this review, consider this: what other reason could they have for collecting so much money from everybody but can’t seem to be able to develop even a halfway functional app that consumers can use? Almost every other energy provider in our market has a vastly better app. Somebody should take these reviews and file a PUC COMPLAINT (public utilities commission). Bet it gets fixed then!
Glitchy at best
08/31/2023

rrdawson

The app is terrible, glitches on sign in, error alerts with no explanation, failures to load. But thats to be expected right?-because if u have ur consumers using a glitchy app then maybe u can increase the likelihood that people get booted and forget/can’t pay, which means you guys can COLLECT MORE CASH from late fees & disconnect/reconnect services! It’s a borderline predatory business practice. And no matter what the app developer says about this review, consider this: what other reason could they have for collecting so much money from everybody but can’t seem to be able to develop even a halfway functional app that consumers can use? Almost every other energy provider in our market has a vastly better app. Somebody should take these reviews and file a PUC COMPLAINT (public utilities commission). Bet it gets fixed then!

User Experience Improvements We made a few small tweaks to help the app run better and make navigation easier.

Version 4.2.20 Jan 15

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: TXU Energy Retail Company LLC
Size: 40 MB
Category: Business
Compatibility: Requires iOS 13.4 or later.

iPhone
Requires iOS 13.4 or later.

iPad
Requires iPadOS 13.4 or later.

iPod touch
Requires iOS 13.4 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

License Agreement

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TXU Energy

Ratings & Reviews

Very basic app

Week by week

Talk about finger on the pulse of my usage

Glitchy at best

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

You Might Also Like

My Just Energy

Frost Bank

FNBT & FCB Mobile

Gatewise Multifamily-Access

Ambit Energy Customer

WorkInTexas

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