Coastal Credit Union

Name: Coastal Credit Union
Rating: 4.8 (26859 reviews)
Author: Coastal Federal Credit Union

Mobile Banking Made Easy

Free · Designed for iPad

27K Ratings
Ages

4+
Years
Category

Finance
Developer

Coastal Federal Credit Union
Language

EN
+ 2 More
Size

42.9
MB

Here's how our mobile app can help you bank better: • Use Mobile Check Deposit to deposit checks with your device's camera • Pay all your bills, fast and secure, right within the app • Manage your debit and credit cards with ease in app • Communicate directly with us with built-in Chat and Secure Messaging • Use Quick Balances to see your account balances without logging in • Open deposit accounts and apply for credit cards and loans • Monitor your account balances, transfer funds, and view previous transactions • Request a statement, place a stop payment, monitor your investment accounts, and much more

Ratings & Reviews

4.8

out of 5

27K Ratings

Won’t Work [EDIT: fixed]
05/12/2022

GDoug927
Have tried uninstalling and redownloading several times but I can’t get past the login screen. Sits on a spinning wheel for a minute or so then gives a connection error pop up.EDITWas able to get the issue resolved thanks to a support agent. For anyone else having the issue I had, here’s what they had me do and it worked:Uninstall the app. Go to settings and delete any extra keyboards that aren’t English US and Emoji. Restart phone. Go back to settings, set language to UK English and add that keyboard to phone. Reinstall app and attempt to login.

Developer Response
We apologize that you have experienced this issue. If you are still experiencing this, please call us at 919-420-8000. Thank you.
Won’t Work [EDIT: fixed]
05/12/2022

GDoug927

Have tried uninstalling and redownloading several times but I can’t get past the login screen. Sits on a spinning wheel for a minute or so then gives a connection error pop up.EDITWas able to get the issue resolved thanks to a support agent. For anyone else having the issue I had, here’s what they had me do and it worked:Uninstall the app. Go to settings and delete any extra keyboards that aren’t English US and Emoji. Restart phone. Go back to settings, set language to UK English and add that keyboard to phone. Reinstall app and attempt to login.
Developer Response 02/09/2022
We apologize that you have experienced this issue. If you are still experiencing this, please call us at 919-420-8000. Thank you.
Improved but still needs work
08/13/2023

ChloeSophiaBrazos
I like the new version of the Coastal app with a couple of exceptions. For reference, this has been my experience on an iPhone 11 & iPhone ProMax. Things I like: 1. Users now have the ability to stop a *single* reoccurring payment in Bill Pay. 2. I also really appreciate how very easy it is to deposit a check! Things that need work: 1. it is very slow to load (regardless of how much signal I have) 2. The facial rec feature often makes me log in twice and gives me an error message. (?) 3. The “Accounts” button on the drop down menu doesn’t take you to a list of accounts as I would have expected. Or to be precise, it takes you to two accounts. - To get where you can see a list of accounts, you have to choose the Home button on the drop down menu. Perhaps the current drop down Accounts button should be renamed?
Improved but still needs work
08/13/2023

ChloeSophiaBrazos

I like the new version of the Coastal app with a couple of exceptions. For reference, this has been my experience on an iPhone 11 & iPhone ProMax. Things I like: 1. Users now have the ability to stop a *single* reoccurring payment in Bill Pay. 2. I also really appreciate how very easy it is to deposit a check! Things that need work: 1. it is very slow to load (regardless of how much signal I have) 2. The facial rec feature often makes me log in twice and gives me an error message. (?) 3. The “Accounts” button on the drop down menu doesn’t take you to a list of accounts as I would have expected. Or to be precise, it takes you to two accounts. - To get where you can see a list of accounts, you have to choose the Home button on the drop down menu. Perhaps the current drop down Accounts button should be renamed?
It’s 2020 people!
05/18/2021

Elijah Nacita
Whoever Coastal hired to make this app needs to be fired. That or the person making the decisions on how the app should run is stuck in the dark ages. This app is absolutely horrendous. The graphics and functionality is 10 years old and it still doesn’t have the update for FaceID. It’s mind blowing that a bank of this size can’t get it together. I legit have wanted to leave Coastal simply because of this app. My personal bank account will not be moving due to this app. Currently looking for a new bank for business account.Edit. The update is still unbelievably slow and light years behind everyone else. The check deposit works 1 out of every 3 times. I have to close the app at least twice for it to work and the stupid recaptcha is one of those that you get wrong one time and locks you out. I waited this long and it didn’t deliver. Time to move to a new bank. ALSO. Be careful of these reviews. Some came out of nowhere and I’m not so sure they are real. Look how many 1-3 star reviews there are. How can this have 5 stars??
It’s 2020 people!
05/18/2021

Elijah Nacita

Whoever Coastal hired to make this app needs to be fired. That or the person making the decisions on how the app should run is stuck in the dark ages. This app is absolutely horrendous. The graphics and functionality is 10 years old and it still doesn’t have the update for FaceID. It’s mind blowing that a bank of this size can’t get it together. I legit have wanted to leave Coastal simply because of this app. My personal bank account will not be moving due to this app. Currently looking for a new bank for business account.Edit. The update is still unbelievably slow and light years behind everyone else. The check deposit works 1 out of every 3 times. I have to close the app at least twice for it to work and the stupid recaptcha is one of those that you get wrong one time and locks you out. I waited this long and it didn’t deliver. Time to move to a new bank. ALSO. Be careful of these reviews. Some came out of nowhere and I’m not so sure they are real. Look how many 1-3 star reviews there are. How can this have 5 stars??
Not every customer lives in the US.
01/26/2023

Ptick16
I've been asking my bank for years, if I can attach my phone number from Germany to my account. So I can receive messages, and for account verification. Each time, I'm told no. This forces me to use a family members number, because I do not have a U.S. telephone number. So, whenever I wish to do any banking online, my verification codes are sent to a number I do not have access to, and I am forced to call to get it. This is EXTREMELY inconvenient. I can also skip that part, and answer a slew of additional security questions. But, even with the security questions answered, I am sometimes denied access to my account. Today, people live all over the world, and I find Coastal to be lacking in terms of customer service by not letting customers associate their accounts to phone numbers of the country that they live in, outside the US.
Not every customer lives in the US.
01/26/2023

Ptick16

I've been asking my bank for years, if I can attach my phone number from Germany to my account. So I can receive messages, and for account verification. Each time, I'm told no. This forces me to use a family members number, because I do not have a U.S. telephone number. So, whenever I wish to do any banking online, my verification codes are sent to a number I do not have access to, and I am forced to call to get it. This is EXTREMELY inconvenient. I can also skip that part, and answer a slew of additional security questions. But, even with the security questions answered, I am sometimes denied access to my account. Today, people live all over the world, and I find Coastal to be lacking in terms of customer service by not letting customers associate their accounts to phone numbers of the country that they live in, outside the US.

This new version includes some bug fixes

Version 500000000.1.1

Jan 24

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The following data may be collected but it is not linked to your identity:
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- Other Data

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Coastal Credit Union

Mobile Banking Made Easy

Ratings & Reviews

What’s New

Version 500000000.1.1

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Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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