How come I can book travel around the world on Orbitz in 10 minutes, yet I need to call in to a technician to explain to me how to use this crap?Only the government can come up with a system that is 100 times more complicated and confusing than a private sector alternative. Having to use this system is the reason I don’t travel. It’s insanely complicated to use. Even then if by some miracle you get things right, you still get random errors and incomprehensible explanations. Top to bottom. Left to right this whole ecosystem is a total joke and embarrassment. Why do I have to create an estimate, prior to previous estimate, of my original authorization, of my initial estimate of my itinerary? Why do I have to then recreate an estimate, of my official estimate, prior to my previous authorization, being properly estimated? Because the government pays out a huge sum of money to the contractor, and this is how they justify an inflated price. Nobody with any business background even has the capability to make something so inefficient. The only reason I can imaging this exists is because someone paid off their friend in Government to give them a huge contract. That can be the only reason why a system was created that never works, no one can understand, and requires massive support from the manufacturer to keep things working.

The US Government really can pick’em. SAP/CONCUR is a complete disaster. What company in the private sector shuts down a portion of it’s financial system like this for weeks (sometimes over a month) at a time? SAP/CONCUR does. Every time they “upgrade” anything the problems just don’t stop. If this wasn’t a government contract, these folks would be headed for the unemployment office. The app for the iPhone and iPad is worthless. It doesn’t work and constantly crashes. You have to constantly delete and re-download the app just to be able to get in it. Then, it just shuts down and doesn’t work. If you are a business looking into possibly using the app/ company: flee now. I only gave it one star because zero was not an option.

Concur has got to be the the worst travel booking company I ever used. Unfortunately the US Government leaves us no other option. We have all seen this before, it’s either lowest bidder or someone somewhere got a kickback. It’s almost pointless in writing so I’m not going to bother going into detail but I will let you know that when Concur makes one of their many mistakes after hours or on a weekend the charge an extra service fee to help get it sorted out and guess who ends up paying? Yep the US taxpayers. A terrible company.

We are forced to log in to Concur once a month to maintain an active account. If we don’t do this, we get nasty emails from our agency, and it’s a pain to reinstate our account. We are told to just log in through the app to meet the monthly login requirement. However, on iPhones, the app often just goes to a sort of intro screen and stays there, so we are unable to actually log in. Restarting the iPhone remedies this issue, but it would be great if Concur could fix it on their end.