Okay okay I know, lotta people on here saying it’s bad. Lotta people on here saying it’s great, but just hear me out. The fact of the matter is they don’t WANT you to pay your bills and manage your account online. If they can get you to pay over the phone they can charge you a “convenience fee” which of course isn’t a crazy huge fee but over the course of many months it adds up. So they make their website close to impossible to navigate for ANYONE(not just older folks, I myself am 23 and have a ton of issues with it) and they make their app deny you at the door. And of course for some people TDS is the ONLY option as they have the area monopolized. This should absolutely be illegal, if they cared at all about customer satisfaction they would update their website/app instead of leaving it completely broken.

OK, didn’t have a problem until my printer won’t work! Everything online says I’m supposed to change my network from 5G to 2G while I hook it up, funny how this app doesn’t allow that or have the option in there anywhere! I’ve been on the horn with your people. There are no help. Stupid HP smart app can’t connect the two because it says they’re on two different network networks. This is something that I should not have to tamper with. I am this close to going back to spectrum if somebody doesn’t get back to me! I don’t understand why I should have this problem ever.

this app is confusing at first, like many apps similar to this, but once you figure out exactly what the app can offer and how to use it, this app is great! it took me maybe five minutes to troubleshoot how freezing a device works and I feel like most of these low star ratings are from people who didn’t try to trouble shoot and instead just blamed the app 🤷‍♀️ maybe ill run into issues in the future but as of right now this app is nice and direct

I think the app works great! I like that it has a secondhand feature of acting like a security system by monitoring motion in the home by detecting devices on your network. TDS is ahead of the game. Have yet to see a company beat speeds like theirs. The only “bad” reviews are old people who can’t figure out how to pay online or use their phone. Those people don’t count, nor should they get a say. This app is great. No issues