I’ve had my rower since March or 2021 and I love it! Recently I had problems with the app showing errors when I went to pull up videos but the basic workout worked. There was an update that I downloaded and now I can play videos but do not see where I access my playlist. I can add videos to playlist but can’t locate playlist…just has browse at the top. Try to filter and that says no result. Now looking at my reports it all reads basic workout but they aren’t. I like to keep a record of which workouts I am using and when so I can change them up, but if they all read basic, I am not able to do that. My biggest frustration is when I tried to look for customers support all it does is give a fact page but no phone number or email or chat. So the three stars is because if there are issues, there is no easy way to get a hold of somebody for answers. Other than that, I love the machine, and I love the videos!

The app works well enough for me to use it but does contain glitches that can make exercise sessions frustrating. But what annoyed me recently was when a pop up ad covered the bottom half of my screen as I was in the middle of setting up a workout. It didn’t have an X out option, neither did clicking on the add then returning to the app clear it/remove it. I was unable, due to add placement, set the tension (resistance) to start my workout. I had to close out the app then reopen. Thankfully I was then able to program my workout settings. However, this frustrated me as I paid for the bike attached to this app. I felt like the app was trying to add a charge (motivate me to pay to avoid ads)—for something I already paid for. I recognize the app may be a third party ExerWork uses, but feel they should instead create and use their own app if the only other option is one with an additional (potentially) charge—or ads that impede use.

When I got my rower we initially had a problem with the nylon cord for the rowing handle shredding. So I contacted the company and sent pictures and they were unbelievable in their approach that they sent me a new rower. It blew me away. Thought for sure I wouldn’t get any relief. Most companies don’t even have customer service so I was thrilled when they handled my problem in the manner they did. Later on I had a problem with the console but that was handled so quickly and with great concern. I love the rower, it is smooth, was so easy to put together, and the app is great! The best piece of equipment I have ever bought. I would definitely buy from them and highly recommend them to anyone. What a pleasure to work with them. Finally a company that does it right and cares about its customers!

Had my equipment since May. Went to use my machine yesterday to find I was inexplicably signed out. Signed back in but it was as if I was a new user. Only shows workouts from this month. Extremely disheartening to lose all that information on this app. Thankfully the history is still in my Health app, but I can’t export it like I can with the myCloudFitness app. Customer service is nonexistent. I’m hoping against hope that someone from MyCloudFitness will respond and help restore my workout history. Truly frustrating. Otherwise, it’s an OK app. The interface is nice. The data displayed on the console(calories burned, HR, etc.) doesn’t always sync with the app. Haven’t tried to play any of the videos.