e& UAE

Name: e& UAE
Rating: 4.6 (25113 reviews)
Author: Emirates Telecommunications Corporation

Utilities

Only for iPhone

Free · Designed for iPhone

25K Ratings
Ages

4+
Years
Category

Utilities
Developer

Emirates Telecommunications Corporation
Language

EN
English
Size

653.6
MB

iPhone

Get e& UAE app – convenience at your fingertips A one-stop shop where you can manage multiple accounts, recharge, pay your bills, subscribe to add-ons, renew your emirates ID registration, avail exclusive online offers and much more with 24/7 live online chat support. Postpaid Plans Enjoy an exclusive 25% discount on Freedom Plans. Benefit from unlimited data, international minutes, and a complimentary STARZPLAY subscription. Get a free SIM card with the option to choose an eSIM. Unlock these special postpaid offers exclusively on the e& UAE app, tailored to enhance your mobile experience. Prepaid & Recharge Purchase your prepaid plan through the e& UAE app and receive a complimentary SIM card. Enjoy an exclusive 15% bonus cashback on every recharge, available only with the e& UAE app Add-ons Power your mobile plan with e&'s selection of call packs, roaming offers, and data packages. Enjoy seamless connectivity with our roaming and international call options. Choose from a variety of data, voice, combo packs, and exclusive TV and calling offers to suit your lifestyle. eLife Home Internet Experience comprehensive home internet with e& Wi-Fi plans. Enjoy up to 30% off on fiber home plans with 1Gbps speed, TV channels, and free Amazon & STARZPLAY subscriptions. Change your existing eLife plans to stream live cricket and FIFA and enjoy high-speed internet at 1Gbps, with our newly launched packages. Enjoy free installation (worth AED 199) when you purchase online. Home Wireless Enjoy unlimited data with our easy Plug-n-Play 5G router. Benefit from premium subscriptions to STARZPLAY and GoChat. Experience the convenience of free delivery within 24 hours* with our 5G Home Wireless packages. Devices Download e& UAE app to get the latest deals on smartphones, laptops, tablets, speakers, headphones, and gaming consoles with guaranteed FREE 24-hour* delivery and pay in easy instalments for up to 36 months. Smart Home Build your smart home with our exclusive offers on smart home devices with 3 months free on home control service. Download e& UAE app to buy our state-of-the-art smart home devices delivered to you for FREE within 24 hours*, with easy payment plans of up to 36 months. Insurance Protect yourself and your loved ones by purchasing an insurance policy with the best quotes from companies trusted by e&. Deals for you & make your own offer Unlock exclusive addon deals specially curated for you at best price and many other free offers on e& UAE app. Also, make your own offer with the freedom to customize data, calls and roaming allowance as per your convenience only at e& UAE app Unique Offers and features • Invite a friend and get 500MB FREE data • 15% Cashback credit on recharge • 25% off on freedom plans and STARZPLAY subscription with postpaid plans • App exclusive add-on deals • FREE eSIM activation with UAE PASS • Family plan - 10GB data for free and data sharing feature • FREE SIM with prepaid plans • Free subscriptions with postpaid entertainment packs • 3 months free - Home control service • Subscribe to data packs, voice packs, roaming add-ons with multiple payment options • Migrate from a Prepaid to a Postpaid account on the app anytime • Hassle-free relocation of your home internet connection with the online Home Move feature • Enjoy FREE installation & delivery within 24 hours on all online orders.

Ratings & Reviews

4.6

out of 5

25K Ratings

Updating Emirates ID is a painful process
03/13/2021

Only Gett in London
If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date. Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error. A client should be able to back space to correct errors.

Developer Response
Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus
Updating Emirates ID is a painful process
03/13/2021

Only Gett in London

If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date. Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error. A client should be able to back space to correct errors.
Developer Response 03/14/2021
Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus
Complaints
07/26/2024

Anos223
We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you

Developer Response
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Complaints
07/26/2024

Anos223

We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you
Developer Response 07/28/2024
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Customer support
Jan 13

Jay T 2402
The Etisalat phone number for assistance is not only poor in menu options, it is even poorer when it comes to asking for technical assistance. Some update took place without prior notice, typical for Etisalat with poor communication skills, my elife menu stopped working upon return in Dubai. Basically the entire settings can’t be selected from the remote control that is brand new. The customer support service doesn’t answer while waiting for hours. Even after several attempts, no access can be gained and the app doesn’t recognize my account that has been there for 15 years. I have only option left which is to visit a store which is even worse when it comes to ‘support’. If only competition could be granted so poor performing companies like Etisalat, would be replaced by competent ones who know how to set up a proper customer support system.

Developer Response
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Customer support
Jan 13

Jay T 2402

The Etisalat phone number for assistance is not only poor in menu options, it is even poorer when it comes to asking for technical assistance. Some update took place without prior notice, typical for Etisalat with poor communication skills, my elife menu stopped working upon return in Dubai. Basically the entire settings can’t be selected from the remote control that is brand new. The customer support service doesn’t answer while waiting for hours. Even after several attempts, no access can be gained and the app doesn’t recognize my account that has been there for 15 years. I have only option left which is to visit a store which is even worse when it comes to ‘support’. If only competition could be granted so poor performing companies like Etisalat, would be replaced by competent ones who know how to set up a proper customer support system.
Developer Response Jan 20
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Spam fest
06/30/2022

MyCatIsBroken
Get the marketing department’s grubby hands off the app, hire some experts and focus on user needs. This app does work okay if you can manage to navigate the sea of pop ups in order to view your bill/balance but the overall experience is incredibly spammy, tacky, borderline deceitful and more difficult to use that it was in the past.The app seems to have been crammed full of annoying promos in the last couple of months. The most annoying one is on the Home Screen, where you click X to close the promo but the thing opens up again as soon as you scroll back up, which attempts to trick you into tapping a CTA when you try to close it again. If you think this description is convoluted then imagine how bad the actual app is.

Developer Response
Hello, Thanks for the feedback. Kindly go to "My Accounts" select the account you wish to unsubscribe the service from then select "My Plan + Add ons" and choose the add-on you wish to unsubscribe then select unsubscribe. If the issue persists, kindly write to us at this link https://www.etisalat.ae/b2c/contact-our-help.html
Spam fest
06/30/2022

MyCatIsBroken

Get the marketing department’s grubby hands off the app, hire some experts and focus on user needs. This app does work okay if you can manage to navigate the sea of pop ups in order to view your bill/balance but the overall experience is incredibly spammy, tacky, borderline deceitful and more difficult to use that it was in the past.The app seems to have been crammed full of annoying promos in the last couple of months. The most annoying one is on the Home Screen, where you click X to close the promo but the thing opens up again as soon as you scroll back up, which attempts to trick you into tapping a CTA when you try to close it again. If you think this description is convoluted then imagine how bad the actual app is.
Developer Response 02/25/2021
Hello, Thanks for the feedback. Kindly go to "My Accounts" select the account you wish to unsubscribe the service from then select "My Plan + Add ons" and choose the add-on you wish to unsubscribe then select unsubscribe. If the issue persists, kindly write to us at this link https://www.etisalat.ae/b2c/contact-our-help.html

Experience the latest enhancements to the e& UAE app, crafted to make your journey seamless, efficient, and tailored to your needs. Here's what’s new: eSIM Replacement Made Easy: We’ve streamlined the eSIM replacement process for e& customers, ensuring a smoother and faster experience. With facial recognition technology, replacing your eSIM is now error-free, secure, and hassle-free. Simply follow the guided steps in the app to complete the process in no time. Update your app today to enjoy these improvements and stay connected effortlessly!

Version 10.4.1

Dec 16

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data