I love the new interface; it’s so clean and pretty!I am having some trouble setting up “Sneak Peek,” which was formerly called, “Fast Look.” I have been through all of the settings and cannot seem to find it- even used the search feature to no avail. Hoping in the coming days there will be that option again!

Old app worked great, new app is difficult to navigate which isn’t a big deal but the worst part is they got rid of being able to pay loan payments from an external account which was the sole reason I had the app in the first place. So now I have to pay in a branch which normally isn’t a huge deal but I am out of town a lot and there aren’t branches in very many places I go. Finally figured out I can write a check to myself to deposit in my savings and transfer that money to the loans, but that is a lot of steps, plus a wasted check every month. Just need to bring back the option to link a bank account to pay. Not sure who’s bright idea it was to remove that feature…

The new update looks new, but that’s the only good thing about it. It’s far clunkier and harder to navigate, there’s lots of wasted screen space, and LET ALONE the fact that at first, it was bugged out so you literally COULD NOT set your checking acct as the recipient in a transfer. For several days I had to overdraft my checking acct because I couldn’t transfer money to it. They apparently fixed it though, and NOW, I can’t select my credit card in order to pay it off! Stinky smelly combo of bad UI/UX, and far too many bugs. I really hope whatever developer PFCU contracted to do the redesign didn’t charge too much, cause this is the worst banking experience I have ever had.

Unlike every other bank, they don’t say “heads up, we’re doing maintenance during these times on this day”. You just have to try and log in and realize it’s down again. I’m assuming it’s maintenance, but it could just be down. I’ve complained to them about this issue since 2017 and it’s never been fully addressed. I’ve got “I’m sorry you feel like our system is always down, but we have virtual tellers” but not on Sundays?? Which is usually when it’s down. It’s super annoying to try and check your bank account and find out the app won’t ever load or just says unavailable.