I am deeply dissatisfied with this app. I am awaiting a package that is already overdue, and despite being enrolled in Delivery Manager, the filters box fails to display the package. However, it is visible under “view all.” The app is also excessively slow and prone to lagging. The tracking information is inadequate, as FedEx seems to update it only once a day, unlike their competitors who provide constant updates, including live tracking of the driver’s location. I received a delivery exception notification, but it was unhelpfully vague, offering no explanation for the exception. I had to contact FedEx to learn that the real reason was due to increased package volume and the local delivery office needing the package for inventory, which contradicted the app’s message that it was out for delivery. This essentially meant that the package was still being processed. Additionally, attempting to initiate a vacation hold through the app results in an error. The previous design was far superior. It is ironic that FedEx customer support insisted I use the app “for the latest information,” given its numerous failures. Another frustrating aspect is that if you change delivery notifications to SMS, the app persistently prompts you to switch to push notifications. Unlike their competitors, FedEx is unable to support both SMS and push notifications, allowing only one type. Overall, this has been a highly disappointing experience for the customer.

This app is just as bad as the customer service that I’ve come to expect from FedEx. Updated the app, and couldn’t open it. I eventually had to uninstall it and reinstall it to even get it to open. Then, because I deleted it, my login was cleared. When I tried to recover it, I entered my email address and a message flashed in green at the top of the screen. I said flashed because it disappeared so quickly I had to attempt to screenshot it several times to try to see what it said. It said that *if* that’s a valid email address I’ll receive an email. Never did after multiple attempts. So I had to register a new account. That process, too was glitchy. And I never knew if I successfully registered. Finally, I got an email for that after multiple attempts. Then, the search feature to look up tracking numbers says it will save your recent searches, five minutes later, it’s completely blank which requires looking up my tracking number again. They attempted to deliver my package multiple times during the day when I’m at work, but it requires a signature, so they keep trying to deliver it but don’t get back to the center until after the facility closes. I try to leave delivery instructions but the app tells me an error and supposedly goes back to the tracking screen, but it never loads. Go back to the Home Screen and the screen is blank again.

I had a scheduled packaged that was supposed to arrive at my apartment on Friday by the end of the day and required a signature. I called to remove the signature requirement as I didn’t want to waste my time staring out the window waiting for the FedEx truck to come. They said they couldn’t remove the signature requirement and I also couldn’t sign digitally on the app. I then asked for them to call me before they arrive and they said that their drivers don’t call and aren’t allowed to carry phones. I waited patiently the entire day only for the status update to change to delayed and that they would try again on Saturday. Saturday came and I had a little more hope as the status update on the app said my package was on the truck and out for delivery. Again my entire Saturday was wasted waiting and the package which never came. Today is Sunday and I see on the app it will be delivered by the end of the day today. I still don’t have my package and loosing hope I’ll ever get it delivered. The app does not give an estimated time for delivery and does not allow you to sign remotely. Also the app does not have GPS tracking so I have no idea how many stops are left prior to it arriving. FedEx you need to do better than this!!! Now that I know FedEx can’t deliver a large 80 pound package I’m going to have to rent a pickup truck since my car is too small and drive to their warehouse to pick it up. This is a total waste of my time and money. FedEx does not deserve to be in business.

I was trying to manage a delivery from the mobile site like I always used to but for some reason “Manage Delivery” showed “unavailable”. I also had to open a separate tab just to log in because FedEx hid the log in option on the mobile tracking info screen. All this was to force me to download the app or go to a desktop browser. So I downloaded the app as I wasn’t near a PC. I was immediately bombarded with questions before being allowed to use the app after logging in. I killed the app and tried again and was mercifully able to avoid the questions. However I was next assaulted with requests to enable notifications. I declined and I was finally allowed to enter my tracking number and magically able to manage my delivery! Wow! I guess the website is just randomly broken, while pestering users to get the app, but the app works! Amazing! Oh and one of the apps best features: every single time you track a package you have to either allow notifications or decline the offer. Every single time until you let FedEx push notifications to your device at will. Guess what? Your app offers nothing novel, your website is broken and your shameless effort to get more information from me and my device is disgusting. I uninstalled the app the moment I made necessary changes. But I guess fedex won and got their app onto my device, however briefly, by making their website unusable.